Woo- Mailerlite plugin doesn’t send clients to Mailerlite after a purschase

  • Hi,

    We are using this plugin to hopefully add buyers to your mailing list, however, it’s not working properly.

    I installed the Mailerlite Woocommerce Integration plugin. I created the API key token and saved it successfully. Mailerlite “sees” products from the store, but customers from Woocommerce do not go to Mailerlite. Resetting the settings and re-entering the API did not help.

    Also when I select the link at the bottom for “Open Debug logs.” it just tells me “Couldn’t fetch error log”.

    I would like to send a “next steps” email to those who purchase one of my products, but I can because Mailerlite doens’t see that subscribe buy the specific product from my store.

    I just want to add that I have done this procedure many times for other clients and have never had this problem. It’s the first time it’s happened to me.

    Please help!

    • This topic was modified 6 months, 2 weeks ago by saramonte.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter saramonte

    (@saramonte)

    Someone from Plugin support can help me with this problem please?

    Plugin Author MailerLite

    (@mailerlite)

    Hi @saramonte ,

    Thank you for reaching out about the issue you’re experiencing with plugin.

    We have identified a compatibility issue with the WPML plugin and are currently working on a solution, which will be released soon. Could you please let us know if you are using the WPML plugin on your site? This information will help us confirm if the compatibility issue is the cause of the problem you’re encountering.

    Thank you for your patience, and we look forward to resolving this for you as quickly as possible.

    Thank you,
    MailerLite Team

    Thread Starter saramonte

    (@saramonte)

    Thank you for your answer.
    No, I’m not using the WPML plugin in my website.

    Thank you again!
    Best regards!

    Plugin Author MailerLite

    (@mailerlite)

    Hi @saramonte

    Could you share with us the shop page URL?

    Thank you,
    MailerLite Team

    Thread Starter saramonte

    (@saramonte)

    Hi!

    Off course!
    https://nuriacosta.pt/loja/

    Thanks for helping!

    Thread Starter saramonte

    (@saramonte)

    Hello! Any update on this issue, please?

    Thanks for helping!

    Hello,

    I have the same issue and I’m using WPML. Do you have any new information about this?

    Thanks!
    Best regards,

    Ivana

    Plugin Author MailerLite

    (@mailerlite)

    Hi @saramonte @ivanamomentum

    Could you please update the plugin to the latest version and confirm if the problem persists?

    Thank you,
    MailerLite Team

    Thread Starter saramonte

    (@saramonte)

    Unfortunately the problem persist after the update of the plugin.

    alexoneill89

    (@alexoneill89)

    I am also having an issues with this it sends of the user over as a website purchase but not the actual order – I am using the updated plugin

    Plugin Author MailerLite

    (@mailerlite)

    Hi,

    We are investigating this issue further and will keep you all posted in this thread.

    Thank you,
    MailerLite Team

    I have the same issue – and I’m using Polylang + Polylang for Woocommerce.
    The problem is that after ordering a product no data about the purchase is sent to Mailerlite.
    I have also set up the automation that when someone buys a product he has his custom field updated and is copied to the product group – but it doesnt work as there is no info on the purchased product.

    On the order page in bottom right corner I have this status:
    https://imgur.com/a/p7tfy6b
    which is strange because on the woocomerce -> mailerlite settings I have:
    https://imgur.com/a/JNbdReD

    Also – debug logs don’t work ??

    EDIT: Also – can you check – because the product I would like to track is connected with a subscription (using Woo Subscriptions) – maybe this is the issue? Because when the user orders a product with subscription (as shown on the order status above) in the $store_name Orders count column in Mailerlite it doesnt show anything, but there was supposed to be “1” there.

    • This reply was modified 4 months, 2 weeks ago by huckster.
    • This reply was modified 4 months, 2 weeks ago by huckster.
    Thread Starter saramonte

    (@saramonte)

    Hi @mailerlite ,

    There is any update on this matter, please?

    Unfortunately, the problem persist after the update of the plugin.

Viewing 13 replies - 1 through 13 (of 13 total)
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