You can take your FYIs, wrapped in senselessness, and keep them for yourself. Your reply is comparable to a waiter in a restaurant giving a similar response to a customer who complains about a terrible meal. What you probably fail to understand is that the customer later walks down the street and sees that the restaurant has closed.
The latest WordPress update broke Woo’s original paid-for PayPal Express plugin. My dashboard asks me to download this plugin instead. But upon uploading your plugin, it does not work either. Confusing? Of course.
Woo stated they are moving away from the paid-for plugin, yet my dashboard and the emails I get from Woo ask me to renew the plugin for around $50. Confusing? Of course.
What is equally confusing is:
A. Woo moving to a free plugin with no communication about this to me, their customer.
B. The free plugin being downloadable from a non-branded Woo site (this site) and looking basic, with a two star review and an unhelpful author.
C. No clear link as to how this plugin links with Woo. I mean, who are you? Are you Woo? It seems not. How come you have ended up being promoted on my dashboard through Woo, and are apparently responsible for the success of my website? As such you put yourself directly in the path of customers such as me.
C. The fact that Woo, a seemingly professional outfit, is letting this happen.
I foresee Woo coming to an end soon. Shopify has it right. I called them on the phone and got to speak to somebody straight away. They are incredibly helpful.
Woo has a history of breaking things following updates. This just adds to the absolute nonsense. I’m wasting no more time on this. Shopify, here I come.
