Woo password reset not working

  • Hi,

    After updating your plugin to the most recent version we saw that the Woo password reset feature stop working in our site. When we receive the password reset email with a link, the links brings us to a page that says that the key has expired instead of letting us write a new password.

    I could verify that reverting the plugin to a previous version (prior 2.0) it works fine again.

    Any thoughts on what could we wrong here?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Alexandre Froger

    (@frogerme)

    Hello @andreu,

    With version 2.0.1, when requesting a new password, I receive the email with a link to a URL like:

    https://domain.tld/my-account/lost-password/?key=someKye&id=9

    When clicking on this URL, I land on a page with a URL like:

    https://domain.tld/my-account/lost-password/?show-reset-form=true&action

    I then reset the password without issue, and am redirected to:

    https://domain.tld/my-account/?password-reset=true

    I can then login, and I am login on all connected sites. After password reset, the passwords are out of sync (the new password on the website when the reset occurred is different from the others – which is unrelated to the current topic), but aside from that, there is no difficulty with expired links ; the issue seem to be elsewhere.

    Plugins & Theme installed (all latest version at the time of writing) on the site where the password reset occurs:

    • WP Remote Users Sync (actions on both sides: Login, Logout, Update, Password)
    • WooCommerce
    • Cloudflare
    • Classic Editor
    • WP Crontrol
    • Storefront

    Please provide a complete procedure to reproduce the issue, with as few plugins as you can.

    Thread Starter andreu

    (@andreu)

    Hi @frogerme,

    Sorry for the late reply.

    I’ve created a staging site and I added a user for you linked to the email that appears in your website https://froger.me/. The details are: https://pastebin.com/16PjsFrQ
    Can you try the password reset feature to see the problem yourself?

    I’m only using WooCommerce and WP Remote Users Sync on my network sites from this staging platform.

    Any ideas? Thanks

    Thread Starter andreu

    (@andreu)

    Hi @frogerme,

    Have you had time to check this issue? We’d like to get this resolved asap, if we need to hire you, let us know.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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