Woo Payments keeps activating Safe Mode with option to transfer staging-live

Hi there @gr1f ??

Thank you for reaching out. I’d be happy to help you with this.

Woo Payments keeps activating Safe Mode with option to transfer staging-live

To clarify, Safe Mode was enabled for the staging site, and then it keeps re-activating on the live instance?

Could you elaborate further on the timeline of events, please?

Looking forward to hearing from you!

• This reply was modified 11 months, 1 week ago by anastas10s. Reason: added Safe Mode documentation URL

Hi Pepe, thanks for getting back to me so quickly!

So, this happens on the live site.

My dev process is usually as follows:
Dev on local,
then transfer to staging (via All-in-One WP Migration),
then transfer to live (via All-in-One WP Migration).

Site is hosted on Cloudways.

Don’t think I ever activated Safe mode when using the staging site. Haven’t used the staging it in a while now as updates have been minor. Access to the Staging site has been deactivated also.

Hey, @gr1f!

Thanks for the information.

Does that happen randomly or did you notice any pattern to it, such as it happens every time you do something specifically?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

It seems to happen once a day. Not sure exactly when though.

Here’s a paste of info and logs
https://gist.github.com/MarkJGriffin-IRL/7faa32133e61a6c561b214879cc14f6a

Thank you!

Hey, @gr1f!

Thank you for the information.

I checked the report and error logs and noticed two things:

1 – The Woo Payments report states that a Payment Gateway is not set.

Have you set up Woo Payments recently or did it use to work before?

Please make sure your Woo Payments settings are correct. You can find more about this in this guide.

2 – Your error logs show an error with Elementor Pro regarding WooCommerce.

To address this:

1. Plugin Conflict: First, deactivate the Elementor Pro plugin and check if the issue persists. This will help confirm if the problem is indeed originating from this plugin.
2. Update Elementor Pro: Ensure that you’re using the latest version of Elementor Pro. Sometimes, issues are resolved in newer updates.
3. Check for File Modifications: Revert any changes you’ve made in the products.php file. Editing plugin files directly can cause problems and might lead to such errors.
4. Debug Mode: If you’re comfortable with it, enable WordPress debug mode in the wp-config.php file (define('WP_DEBUG', true);). This might provide more specific details about the error, which could be helpful in identifying the cause.
5. Contact Elementor Support: Since this is related to the Elementor Pro plugin, reaching out to their support team could provide more detailed assistance and troubleshooting steps specific to their plugin.

Looking forward to your reply.

Have a wonderful day!

OK… i see the issue now… It seems Stripe has been disabled as the client didn’t fulfil requests. I should have spotted this!

thanks for all your help.

Hi @gr1f,

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Thanks!