Woo standard email is overriding Kadence

Hey,
Have you cleared all your cache since enabling this plugin? Are your other email types working as they should?

Kindly,
Hannah

Hi Hannah

Yes, cache is cleared.

As far as I can see the issue is in “Customer Processing Order” that goes to the client, and the “New Order” that goes to me.

I have used Kadence for more than 6 months, no issue with this earlier.

I have studied my outbox and all worked fine until 14 June, after that date Woo changed to use the Woo template. So date of change was 15 June.

Kind regards,
Trond

Hi @ocean75,

Kindly go to WooCommerce > Status, scroll down until you see the Templates section, and check if you have any email templates override within your theme.

If you do, kindly rename or delete those files so that the plugin email customizations will work properly.

Hope this helps.

Best Regards,
Karla

Hi

Here is the template overview, I cannot see any email override here:

flatsome/woocommerce/archive-product.php,
flatsome/woocommerce/cart/cart-empty.php,
flatsome/woocommerce/cart/cart-shipping.php,
flatsome/woocommerce/cart/cart.php,
flatsome/woocommerce/checkout/form-checkout.php,
flatsome/woocommerce/checkout/form-coupon.php,
flatsome/woocommerce/checkout/terms.php,
flatsome/woocommerce/checkout/thankyou.php,
flatsome/woocommerce/content-product-cat.php,
flatsome/woocommerce/content-product.php,
flatsome/woocommerce/content-single-product.php,
flatsome/woocommerce/content-widget-product.php,
flatsome/woocommerce/global/breadcrumb.php,
flatsome/woocommerce/global/quantity-input.php,
flatsome/woocommerce/global/wrapper-end.php,
flatsome/woocommerce/global/wrapper-start.php,
flatsome/woocommerce/loop/loop-end.php,
flatsome/woocommerce/loop/loop-start.php,
flatsome/woocommerce/loop/pagination.php,
flatsome/woocommerce/loop/result-count.php,
flatsome/woocommerce/loop/sale-flash.php,
flatsome/woocommerce/myaccount/form-login.php,
flatsome/woocommerce/myaccount/navigation.php,
flatsome/woocommerce/notices/error.php,
flatsome/woocommerce/notices/notice.php,
flatsome/woocommerce/notices/success.php,
flatsome/woocommerce/product-searchform.php,
flatsome/woocommerce/single-product/photoswipe.php,
flatsome/woocommerce/single-product/price.php,
flatsome/woocommerce/single-product/product-image.php,
flatsome/woocommerce/single-product/product-thumbnails.php,
flatsome/woocommerce/single-product/rating.php,
flatsome/woocommerce/single-product/related.php,
flatsome/woocommerce/single-product/review.php,
flatsome/woocommerce/single-product/sale-flash.php,
flatsome/woocommerce/single-product/share.php,
flatsome/woocommerce/single-product/short-description.php,
flatsome/woocommerce/single-product/tabs/tabs.php,
flatsome/woocommerce/single-product/title.php,
flatsome/woocommerce/single-product/up-sells.php,
flatsome/woocommerce/single-product-reviews.php,
flatsome/woocommerce/single-product.php,
flatsome/woocommerce/content-product_cat.php`

Hi

I think I solved the issue!

Had to go to Woo – Tools and run the “clear template caching” tool.

Then the emails went back to Kadence versions, at least for now.

Hey @ocean75,
Glad you were able to resolve this! Let us know if there’s anything else we can help you with.

Kindly,
Hannah