Woocom Subscriptions – Checkout issue

  • Resolved tmillan38

    (@tmillan38)


    4 years, 3 months ago

    Hi there,
    I am testing buying a subscription on our site but at checkout I add in the gift card code but I am not able to checkout because its saying “Card number is invalid”.
    Im thinkning this message is talking about the credit card checkout.

    When I put in the gift card code It does apply to the checkout.

    Is there an option to remove the payments once the amount is covered or are the users going to need to put in a credit card number regardless at checkout?

    Heres a video of me trying to checkout.

    Issue:
    When trying to buy a subscription with a gift card I cannot actually checkout.
    Error “card number is invalid” as if forcing me to add my CC information though the balance is 0$

    Video:(no sound)
    https://drive.google.com/file/d/1KQpvweU7VYsTUsqnQEOtB03rojUd5r8E/view

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author pimwick

    (@pimwick)

    Based on the video, the error is because you do not have a credit card entered for the recurring payment.

    The gift card can be redeemed for the initial subscription purchase but will not be used for renewals. This is a feature we are considering for the Pro version, if you would like to be notified when it is available you can contact us from our website.

    www.ads-software.com doesn’t allow supporting Pro plugins using their forums so I am marking this thread as resolved. If you have further questions please contact us at our website: https://www.pimwick.com

    Thanks for understanding!

    Thread Starter tmillan38

    (@tmillan38)

    Ok so the workaround would be to have a customer enter a credit card at checkout?

    I’ll do some testing and let you know how it goes.

    Also, were exactly do I go to sign up for updates on your site. I am not seeing it.

    Plugin Author pimwick

    (@pimwick)

    If the customer provides their credit card number it should store it for the recurring amounts.

    You can use our contact form or email [email protected] directly. Mention this post and we’ll add your email address to the feature request to be notified.

    Thread Starter tmillan38

    (@tmillan38)

    Hi there,
    I found a solution to by passing the credit card at checkout when using a gift card for a reoccurring subscription.:

    Store managers can enable this feature by changing a new setting. Enabling this feature will allow customers to check out without the need to enter their payment details when signing up to subscriptions that don’t need an initial payment.

    Conditions for a $0 initial checkout include:

    Products with a free trial
    Non-prorated synced products
    Orders where the first payment has been discounted by 100%

    https://docs.woocommerce.com/document/subscriptions/version-2-5/#:~:text=Go%20to%20the%20WooCommerce%20%3E%20Settings,Save.

    In case someone with a reoccurring subscription needs to fix this

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocom Subscriptions – Checkout issue’ is closed to new replies.