woocomerce creating duplicate orders sometime

Hi @maazkhattak67!

Thank you for reaching out.

Recently, we have been facing a strange issue. Sometimes, when a user places an order, WooCommerce creates a duplicate order for that order.

Is this happening after a recent update? Does this happens randomly or with a specific product?

In that case, we want to check further and know more about your setup; for that, kindly provide us the following:

As a next step to further check, kindly provide us with the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
• ?Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Thanks.

Dont know if this is happening after recent updates we noticed this now.

happening for different products. it happens randomly .

system report:

` WordPress Environment

WordPress address (URL): https://sadadropship.com
Site address (URL): https://sadadropship.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
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Generated at: 2024-03-16 10:59:19 +00:00


`

logs screenshot : https://ibb.co/g4LY7NV

Hey, @maazkhattak67!

Thanks for the report and the information!

happening for different products. it happens randomly .

Besides the products being different, are you able to find any other similarities between those orders?

Can you please share a screenshot of the order notes on one of those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Here’s an example of what we need:

https://snipboard.io/ga15Gu.jpg

Looking forward to your reply.

Have a wonderful day!

I have the same problem recently, I realized because I have a system of sellers, they were demanding payments from me for more orders and when I noticed they had duplicate orders, I realized because of the same product ID and I also have a sales counter for each product and When a product is sold it counts as two sales instead of one but in the WooCommerce administrator part it only shows me one order. I imagine that in the database in WooCommerce metadata it creates duplicate orders for each order.

Hi @davidgimenez!

Thank you for reaching out and for the insights on this issue.

We want to dive deeper into this. Since every setup is unique, kindly create your own topic so we can look further into this issue and assist you properly.

You can create a new topic here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

Please include all the details you know about it or what you have done so we can start where you left off.

We are looking forward to hearing from you.

Cheers!

Hi shared the screenshot of the duplicate order below. its not happening for every order. happens sometime. like in 50 orders there will be 2 orders which will have duplicate orders with same details . on same time.

Shared screenshots.

order id 33840 and order id 33841

https://snipboard.io/Gv8iNQ.jpg

https://snipboard.io/dGRuCc.jpg

There is no similarities in these duplicate order.

and yeah the products are different. the above screenshots product is mini shaver. and when i checked other orders which are duplicate the product was tummy trimmer.

• This reply was modified 8 months, 1 week ago by maazkhattak67.

Hi @maazkhattak67!

Thank you for providing more details about this and sending the screenshots.

I have a few questions in mind I think could help us narrow the issue down:

• Is the store a regular store or a dropshipping store? Does the store have dropshipping features?
• ?What does the Sadadropship Dropshippers: by Sadadropship – 2.1.9 plugin do? What it is intended for?

Thanks.

We are looking forward to hearing from you.

Hi, it’s not a normal store. I already mentioned that we are a dropshipping fulfillment website. The plugin ‘Sadadropship’ provides dropshippers with a few extra functionalities. For example, the dropshipper registers on our website and orders the product for their customer by mentioning the selling price of the product. Then, our system deducts the product price and delivery charges from the order. When the order is delivered, the customer sees the profit in their dashboard.

We added a few features in the checkout, like selling price for dropshippers, so they can mention their COD price. This way, we can collect that amount from the customer, and the remaining profit will show in the dropshipper’s dashboard when the order delivers

Thank you for providing more information about the plugin.

The plugin ‘Sadadropship’ provides dropshippers with a few extra functionalities. For example, the dropshipper registers on our website and orders the product for their customer by mentioning the selling price of the product.

I understand that the plugin intervenes in the WooCommerce order process when making an order in the store, correct?

If so, I think it could be the culprit of the issue. To probe this, kindly create a staging site (a replica of your site to perform tests) using the WP Staging plugin, change your theme to a default one like Storefront or TwentyTwentyFour , deactivate all plugins except WooCommerce, and try a handful of test purchases to see if the issue persists.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each (you could start with the dropshipping plugin) until you find the one causing conflict.

You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you!

I running into same issue since a day ago. The only change I remember doing is upgrading from PHP 7.3 to 8.2

This only happens to me to a certain subset of users and only for a product that is priced at $0.

Looking at my logs, I have fatals in this plugin ‘DivisionByZeroError: Division by zero in /public_html/wp-content/plugins/woocommerce-multilevel-commision/classes/woocommerce-order.php:359’

@maazkhattak67 Does this ring a bell to you?

Update: Switching back to PHP 7.3 seems to have solved the issue in my case.

• This reply was modified 8 months, 1 week ago by atif089.

Hi @maazkhattak67,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need further assistance.

Cheers.