Woocomerce Payments set up issue

  • Resolved SONO Music

    (@sonoconcerti)


    3 years, 1 month ago

    Hello! We’re not able to finish setting up WooCommerce Payments because, when clicking on Finish Setup from WooCommerce it brings us to connect.stripe.com but it’s referring to an old account and it doesn’t let us change details in it. We have our Stripe account up and running, we just need to start WooCommerce Payment set up from scratch. (Already tried to deactivate and delete plugin and re-installing it)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter SONO Music

    (@sonoconcerti)

    I’ve contacted Stripe support and they said WooCommerce needs to delete the previous account through API and switch to the Complete Account.

    Hi there,

    Sorry to hear about that. Since this is related to WooCommerce Payments, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to assist you further.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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