WooCommece Analytics Reports Inconsistent and Incorrect Data

  • Resolved happylemon7

    (@happylemon7)


    3 years, 8 months ago

    I’ve noticed that depending on which report I am viewing in WooCommerce > Analytics, the numbers don’t seem to match up. I’ve gone into WooCommerce > Status > Tools and cleared the analytics cache, but that didn’t seem to help. Does anyone have any advice on how to fix this? We are not shipping out products, everything is delivered digitally so no shipping fees or shipping taxes.

    Examples
    Report: Analytics> Overview
    Net $36,774.01

    Report: Analytics>Products
    Net $34,680.661

    Report: Analytics>Products>Export to CSV and filter N. Revenue
    Net $34,724.66

    Report: Analytics> Revenue
    Net $36,774.01

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Cara

    (@dcka)

    Hi, @happylemon7!

    As a first step, can you see if regenerating the Analytics data helps? You can do that by following these steps:

    1. Go to Analytics > Settings in your dashboard.
    2. Scroll down to the “Import Historical Data” section and click the “Start” button.


    Link to image: https://d.pr/i/M9Mr0e

    That may take some time to import. You don’t need to remain on the page. It’s fine to leave and come back later.

    Once the import has completed, check the Analytics reports again to see if the data is correct now. If it still isn’t, then go back to Analytics > Settings. This time, delete the previously imported data:


    Link to image: https://d.pr/i/HSWiuE

    Once it’s gone, then run the import tool again. This will give a fresh, complete data set to work with.

    Please give that a go, and let us know if you still have issues after!

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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