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Resolved

(@ckarisch)

We have an issue with our WooCommerce Webshop. When a customer finishes their order, the website loads for 60 seconds. Then a red banner with “Gateway Timeout” is shown. But the email for the order is sent (after the 60 seconds).

In the console, I see this log entry: Failed to load resource: the server responded with a status of 504 (Gateway Time-out). The loaded resource is /?wc-ajax=checkout

I tried to deactivate the mail SMTP plugin. Then the result page showed up correctly, but the mails have not been sent anymore. I tried to use a different SMTP plugins, but that did not help either.

This is the complete system status:

WordPress environment

WordPress address (URL):        https://[website]

Site address (URL):     https://[website]

WooCommerce version:        7.8.0

WooCommerce REST API package:        7.8.0 /httpdocs_neu/wp-content/plugins/woocommerce/includes

WooCommerce Blocks package:      10.2.3 /httpdocs_neu/wp-content/plugins/woocommerce/packages/woocommerce-blocks/

Action Scheduler package:        3.5.4 /httpdocs_neu/wp-content/plugins/mailpoet/vendor/woocommerce/action-scheduler

Log directory writable:      /httpdocs_neu/wp-content/uploads/wc-logs/

WordPress version:      6.2.2

WordPress multisite:        –

WordPress memory limit:     768 MB

WordPress debug mode:      

WordPress cron:    

Language:       de_DE

External object cache:      –

Server environment

Server info:        Apache

PHP version:        8.0.28

PHP post max size:      8 MB

PHP time limit:     30

PHP max input vars:     1000

cURL version:       7.68.0, OpenSSL/1.1.1f

SUHOSIN installed:      –

MySQL version:      10.3.38-MariaDB-0ubuntu0.20.04.1

Max upload size:        2 MB

Default timezone is UTC:        

fsockopen/cURL:    

SoapClient:    

DOMDocument:        

GZip:      

Multibyte string:      

Remote post:        

Remote get:    

Database

WooCommerce database version:       7.6.0

Database prefix     w2hn2p_

Total Database Size     117.00MB

Database Data Size      108.62MB

Database Index Size     8.38MB

w2hn2p_woocommerce_sessions     Data: 0.27MB + Index: 0.02MB + Engine InnoDB

w2hn2p_woocommerce_api_keys     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_woocommerce_attribute_taxonomies     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_woocommerce_downloadable_product_permissions     Data: 0.02MB + Index: 0.06MB + Engine InnoDB

w2hn2p_woocommerce_order_items      Data: 0.11MB + Index: 0.05MB + Engine InnoDB

w2hn2p_woocommerce_order_itemmeta       Data: 1.52MB + Index: 0.55MB + Engine InnoDB

w2hn2p_woocommerce_tax_rates        Data: 0.02MB + Index: 0.06MB + Engine InnoDB

w2hn2p_woocommerce_tax_rate_locations       Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_woocommerce_shipping_zones       Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_woocommerce_shipping_zone_locations      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_woocommerce_shipping_zone_methods        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_woocommerce_payment_tokens       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_woocommerce_payment_tokenmeta        Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_woocommerce_log      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_actionscheduler_actions      Data: 0.08MB + Index: 0.11MB + Engine InnoDB

w2hn2p_actionscheduler_claims       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_actionscheduler_groups       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_actionscheduler_logs     Data: 0.06MB + Index: 0.03MB + Engine InnoDB

w2hn2p_aiowps_audit_log     Data: 88.61MB + Index: 1.13MB + Engine InnoDB

w2hn2p_aiowps_debug_log     Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_aiowps_events        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_aiowps_global_meta       Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_aiowps_login_activity        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_aiowps_login_lockdown        Data: 1.52MB + Index: 0.58MB + Engine InnoDB

w2hn2p_aiowps_permanent_block       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_borlabs_cookie_consent_log       Data: 0.20MB + Index: 0.05MB + Engine InnoDB

w2hn2p_borlabs_cookie_content_blocker       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_borlabs_cookie_cookies       Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_borlabs_cookie_groups        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_borlabs_cookie_script_blocker        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_borlabs_cookie_statistics        Data: 0.08MB + Index: 0.11MB + Engine InnoDB

w2hn2p_commentmeta      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_comments     Data: 0.22MB + Index: 0.16MB + Engine InnoDB

w2hn2p_easywpsmtp_debug_events      Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_easywpsmtp_tasks_meta        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_e_events     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_e_notes      Data: 0.02MB + Index: 0.17MB + Engine InnoDB

w2hn2p_e_notes_users_relations      Data: 0.02MB + Index: 0.05MB + Engine InnoDB

w2hn2p_e_submissions        Data: 0.02MB + Index: 0.27MB + Engine InnoDB

w2hn2p_e_submissions_actions_log        Data: 0.02MB + Index: 0.11MB + Engine InnoDB

w2hn2p_e_submissions_values     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_gla_budget_recommendations       Data: 0.20MB + Index: 0.11MB + Engine InnoDB

w2hn2p_gla_merchant_issues      Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_gla_shipping_rates       Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_gla_shipping_times       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_links        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_automations     Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_automation_runs     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_automation_run_logs     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_automation_run_subjects     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_automation_triggers     Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_automation_versions     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_custom_fields       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_dynamic_segment_filters     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_feature_flags       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_forms       Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_log     Data: 0.08MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_mapping_to_external_entities        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_migrations      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_newsletters     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_links        Data: 0.02MB + Index: 0.05MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_option       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_option_fields        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_posts        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_segment      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_newsletter_templates        Data: 2.52MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_scheduled_tasks     Data: 0.13MB + Index: 0.11MB + Engine InnoDB

w2hn2p_mailpoet_scheduled_task_subscribers      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_segments        Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_sending_queues      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_settings        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_statistics_bounces      Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_mailpoet_statistics_clicks       Data: 0.02MB + Index: 0.05MB + Engine InnoDB

w2hn2p_mailpoet_statistics_forms        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_statistics_newsletters      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_statistics_opens        Data: 0.02MB + Index: 0.08MB + Engine InnoDB

w2hn2p_mailpoet_statistics_unsubscribes     Data: 0.05MB + Index: 0.05MB + Engine InnoDB

w2hn2p_mailpoet_statistics_woocommerce_purchases        Data: 0.02MB + Index: 0.06MB + Engine InnoDB

w2hn2p_mailpoet_stats_notifications     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_subscribers     Data: 0.06MB + Index: 0.16MB + Engine InnoDB

w2hn2p_mailpoet_subscriber_custom_field     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_subscriber_ips      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_subscriber_segment      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_subscriber_tag      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_mailpoet_tags        Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_user_agents     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_mailpoet_user_flags      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_options      Data: 3.52MB + Index: 0.08MB + Engine InnoDB

w2hn2p_postmeta     Data: 3.52MB + Index: 1.92MB + Engine InnoDB

w2hn2p_posts        Data: 3.52MB + Index: 0.13MB + Engine InnoDB

w2hn2p_termmeta     Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_terms        Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_term_relationships       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_term_taxonomy        Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_usermeta     Data: 0.09MB + Index: 0.03MB + Engine InnoDB

w2hn2p_users        Data: 0.02MB + Index: 0.05MB + Engine InnoDB

w2hn2p_wc_admin_notes       Data: 0.08MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wc_admin_note_actions        Data: 0.05MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wc_category_lookup       Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wc_customer_lookup       Data: 0.05MB + Index: 0.03MB + Engine InnoDB

w2hn2p_wc_download_log      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_wc_order_coupon_lookup       Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_wc_order_product_lookup      Data: 0.14MB + Index: 0.19MB + Engine InnoDB

w2hn2p_wc_order_stats       Data: 0.06MB + Index: 0.05MB + Engine InnoDB

w2hn2p_wc_order_tax_lookup      Data: 0.02MB + Index: 0.03MB + Engine InnoDB

w2hn2p_wc_product_attributes_lookup     Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wc_product_download_directories      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wc_product_meta_lookup       Data: 0.02MB + Index: 0.09MB + Engine InnoDB

w2hn2p_wc_rate_limits       Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wc_reserved_stock        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wc_tax_rate_classes      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wc_webhooks      Data: 0.02MB + Index: 0.02MB + Engine InnoDB

w2hn2p_wpfm_backup      Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wpforms_payments     Data: 0.02MB + Index: 0.14MB + Engine InnoDB

w2hn2p_wpforms_payment_meta     Data: 0.02MB + Index: 0.05MB + Engine InnoDB

w2hn2p_wpforms_tasks_meta       Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wpmailsmtp_debug_events      Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_wpmailsmtp_tasks_meta        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

w2hn2p_xcloner_scheduler        Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment      126

elementor_font      1

elementor_library       11

elementor_snippet       3

mailpoet_page       1

nav_menu_item       9

page        18

post        7

product     32

seedprod        1

shop_order      395

wp_global_styles        1

Security

Secure connection (HTTPS):      

Hide errors from visitors      

Active plugins (22)

All In One WP Security      by All In One WP Security & Firewall Team – 5.1.9

BackWPup        by Inpsyde GmbH – 4.0.0

Borlabs Cookie - Cookie Opt-in      by Borlabs GmbH – 2.2.63

Borlabs Font Blocker        by Borlabs GmbH – 1.0.5

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd       by SeedProd – 6.15.7

Elementor Pro       by Elementor.com – 3.13.2

Elementor       by Elementor.com – 3.13.4

Jetpack     by Automattic – 12.2.1

MailPoet        by MailPoet – 4.18.1

PowerPack Lite for Elementor        by IdeaBox Creations – 2.7.6

Products per Page for WooCommerce       by Algoritmika Ltd – 2.1.1

SVG Support     by Benbodhi – 2.5.5

To Top      by Catch Plugins – 2.5.2

W3 Total Cache      by BoldGrid – 2.3.2

WooCommerce Weight Based Shipping       by weightbasedshipping.com – 5.5.4

Checkout Field Editor for WooCommerce       by ThemeHigh – 1.9.0

WooCommerce-Zahlungen       by Automattic – 6.0.0

WooCommerce     by Automattic – 7.8.0

WP-Dateimanager     by mndpsingh287 – 7.1.9

WP Mail SMTP        by WP Mail SMTP – 3.8.0

WP-Sweep        by Lester 'GaMerZ' Chan – 1.1.8

WPForms Lite        by WPForms – 1.8.2.1

Inactive plugins (3)

Easy WP SMTP        by Easy WP SMTP – 2.1.0

NEW! WordPress Status Monitor       by Status Monitor – 1.2.0

XCloner - Site Backup and Restore       by watchful – 4.6.4

Dropin Plugins (2)

advanced-cache.php      advanced-cache.php

maintenance.php     maintenance.php

Settings

API enabled:        –

Force SSL:      –

Currency        EUR (€)

Currency position       left_space

Thousand separator      

Decimal separator       ,

Number of decimals      2

Taxonomies: Product types       external (external), grouped (grouped), simple (simple), variable (variable)

Taxonomies: Product visibility      exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)

Connected to WooCommerce.com:       –

Enforce Approved Product Download Directories:      –

HPOS feature screen enabled:        –

HPOS enabled:       –

Order datastore:        WC_Order_Data_Store_CPT

HPOS data sync enabled:     –

WooCommerce pages

Shop base:      #363 - /shop/

Cart:        Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

Checkout:        Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.

My account:     #369 - /mein-konto/

Terms and conditions:        Page not set

Theme

Name:       Hello Elementor Child

Version:        1.0.1

Author URL:     https://elementor.com/

Child theme:        

Parent theme name:      Hello Elementor

Parent theme version:       2.7.1

Parent theme author URL:        https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash

WooCommerce support:        

Templates

Overrides       hello-theme-child-master/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0

Outdated templates:      Learn how to update

Admin

Enabled Features:       activity-panels, analytics, product-block-editor, coupons, customer-effort-score-tracks, import-products-task, experimental-fashion-sample-products, shipping-smart-defaults, shipping-setting-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, woo-mobile-welcome, wc-pay-promotion, wc-pay-welcome-page

Disabled Features:      core-profiler, minified-js, new-product-management-experience, product-variation-management, settings, async-product-editor-category-field

Daily Cron:      Next scheduled: 2023-06-17 11:17:15 +02:00

Options:        

Notes:      116

Onboarding:     completed

WooCommerce Payments

Version:        6.0.0

Connected to WPCOM:     No

Blog ID:        -

Account ID:     -

MailPoet

Sending Method:     PHPMail

Send all site's emails with:        Default WordPress sending method

Task Scheduler method:      WordPress

Cron ping URL:      https://[website]?mailpoet_router&endpoint=cron_daemon&action=ping

Action Scheduler

Version:    3.5.4

Data store: ActionScheduler_DBStore

Action Status       Count   Oldest Scheduled Date   Newest Scheduled Date

Complete        178 2023-05-16 16:15:41 +0200   2023-06-16 15:23:28 +0200

Failed      11  2022-10-31 18:01:24 +0100   2023-06-15 22:20:16 +0200

Pending     3   2023-06-17 13:45:16 +0200   2023-06-23 13:45:16 +0200

Status report information

Generated at:       2023-06-16 15:23:31 +02:00

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Shameem R. a11n
(@shameemreza)

1 year, 8 months ago
Hi @ckarisch

Based on the information you’ve provided, it seems that the issue is related to the SMTP plugin that you’re using, as deactivating it resolved the Gateway Timeout problem but caused the emails not to be sent. Here are a few steps to help you troubleshoot and resolve this issue:
1. Update all plugins, themes, and WordPress core: Ensure that you’re using the latest versions of all your plugins, themes, and WordPress itself. This is important because updates often include performance improvements and bug fixes, which may resolve the issue you’re experiencing.
2. Check for plugin conflicts: Temporarily deactivate all other plugins except for WooCommerce and the SMTP plugin. This will help you determine if there’s a conflict between your plugins that’s causing the issue. If the problem persists, try using a default Storefront to rule out any theme-related issues.
3. Verify your SMTP settings: Double-check your SMTP settings to ensure that they’re correct. Incorrect settings can cause issues with sending emails and may result in the Gateway Timeout error you’re experiencing. You can find the correct SMTP settings in your email provider’s documentation.
4. Test with a different SMTP plugin: You mentioned that you tried using different SMTP plugins, but the issue persisted. It’s still worth trying some other well-rated SMTP plugins to see if the problem can be resolved. Some popular options include WP Mail SMTP by WPForms and Post SMTP Mailer/Email Log.
5. Enable debugging: If the issue persists, enable WordPress debugging by adding the following lines to your wp-config.php file:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
```
This will create a debug.log file in your /wp-content/ directory. After enabling debugging, try placing an order again and check the debug.log file for any errors or warnings related to the Gateway Timeout issue.
1. Contact your hosting provider: If you’re still experiencing the issue after trying the above steps, it’s possible that your hosting provider’s server configuration is causing the problem. Reach out to their support team and provide them with the details of the issue and any relevant information from the debug.log file.
Some other helpful resources o fixing the 504 gateway timeout error:
I hope these steps help you resolve the Gateway Timeout issue on your WooCommerce Webshop. Thanks!
Thread Starter ckarisch
(@ckarisch)

1 year, 8 months ago

Thank you for your help. I followed the steps you provided and finally found out, that the error is caused by the SMTP server. As soon as I replaced it with a mail API service, everything worked.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Woocommerce 504 Gateway Time-out on checkout’ is closed to new replies.

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