• Resolved marketeeringroup

    (@marketeeringroup)


    Hello,

    I’ve purchased a couple WooCommerce extensions from WooCommerce.com, and am not able to access the “My Subscriptions” area to manage the subscriptions. I get a message that says I need to verify my email address to access that section of my account. I have already verified the email address, and when I click the “resend” button, it takes me to WordPress.com, where it shows that the verification is complete. I also get the same “verification needed” message when I try to access the support tab in my WooCommerce account, which is why I’m submitting this question here, instead of through WooCommerce support. I also already tried logging out and logging back in, as well as clearing browser cache and cookies, and tried logging in from a different browser. How can I get rid of this verification message, or get access to Woocommerce.com support?

    The page I need help with: [log in to see the link]

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