WooCommerce Activation Crashes Site

  • Resolved pacfire

    (@pacfire)


    3 years, 2 months ago

    Hi Everyone,

    I have an identical issue to what was posted below:
    https://www.ads-software.com/support/topic/woocommerce-plugin-activation-crashes-site/

    My site crashed after an update today.

    After deactivating all the plugins and changing themes, I have found it’s WooCommerce.

    The only version I can successfully install and run is 3.9 – when I try to update it, the cycle starts again and the site crashes.

    I have it running again on Woo 3.9 which obviously isn’t ideal.

    I have installed Action Scheduler, and tried again – it doesn’t appear to be working.

    Can someone help me understand if my site is also missing a database like what is referred to in my reference thread – and perhaps some tips on how to create it?

    Any help would be greatly appreciated.

    Thank you everyone.

    
### WordPress Environment ###

WordPress address (URL): https://paccare.com.au/wp
Site address (URL): https://paccare.com.au
WC Version: 3.9.0
REST API Version: ? 1.0.6
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 400 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.31-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.0
WC Database Prefix: wp_
Total Database Size: 6.84MB
Database Data Size: 5.35MB
Database Index Size: 1.49MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_notifications: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_posts: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dlm_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dlm_order_customer: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dlm_order_item: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dlm_order_transaction: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dlm_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_fields: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.31MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 0.34MB + Index: 0.28MB + Engine InnoDB
wp_posts: Data: 0.42MB + Index: 0.06MB + Engine InnoDB
wp_rednao_wc_invoice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rednao_wc_invoices_created: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rednao_wc_invoices_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 71
dlm_download: 5
dlm_download_version: 5
frm_form_actions: 3
frm_styles: 1
hrf_faq: 6
jetpack_migration: 2
ml-slide: 5
ml-slider: 1
nav_menu_item: 24
page: 17
post: 1
product: 28
product_variation: 32
revision: 141
shop_order: 1
shop_order_refund: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Action Scheduler: by Automattic – 3.3.0
All in One SEO: by All in One SEO Team – 4.1.4.3
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Custom Sidebars: by WebFactory Ltd – 3.32
Download Monitor: by Never5 – 4.4.4
Enhanced Media Library: by wpUXsolutions – 2.8.8
Formidable Forms Pro: by Strategy11 – 5.0.05
Formidable Forms: by Strategy11 – 5.0.05
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.0.1
Homepage Control: by WooThemes – 2.0.3
HTML5 Responsive FAQ: by Ankit Agarwal
Priyanshu Mittal – 2.8.5

Really Simple SSL: by Really Simple Plugins – 5.1.0
Shortcodes Ultimate: by Vladimir Anokhin – 5.10.2
Storefront Parallax Hero: by WooCommerce – 1.5.7
Storefront Powerpack: by WooCommerce – 1.6.1
Title Toggle for Storefront Theme: by Wooassist – 1.2.4
Under Construction: by WebFactory Ltd – 3.89
Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.7
WooCommerce Blocks: by Automattic – 5.9.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce: by Automattic – 3.9.0 – 5.7.0 is available
WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled

### Inactive Plugins (2) ###

Quotes for WooCommerce: by Pinal Shah – 1.8
WooCommerce PayPal Payments: by WooCommerce – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #43 - /?page_id=43
Cart: #6 - /?page_id=6
Checkout: #7 - /?page_id=7
My account: #8 - /?page_id=8
Terms and conditions: #417 - /?page_id=417

### Theme ###

Name: Storefront Child
Version: 1.0
Author URL: https://woocommerce.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.8.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 59
Oldest: 2021-09-22 04:56:03 +0000
Newest: 2021-09-22 09:17:17 +0000

Pending: 3
Oldest: 2021-09-22 09:32:17 +0000
Newest: 2021-09-23 04:56:03 +0000
    • This topic was modified 3 years, 2 months ago by pacfire. Reason: Add status report

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi @pacfire ,

    I understand your site crashed during installing the latest WooCommerce version. Did you get the exact same error as in https://www.ads-software.com/support/topic/woocommerce-plugin-activation-crashes-site/ ?

    Downgrading to a very old version is not ideal. Have you tried some of the more recent versions from this page? https://developer.woocommerce.com/releases/

    Can confirm this is happening with me too ?? Hangs site and consumes server resources. Please release a bug fix – there are hundreds, if not thousands, of users experience a blank website.

    Someone please clarify how 5.7 bug is going to effect once all 6 steps completed. Does it delete all PRODUCTS as well? Then it is a BIG BIG problem for me as I have created more than 100 exams as products. Please clarify how it effects PRODUCTS sections of the Plug In?

    Thread Starter pacfire

    (@pacfire)

    Hi @thup90

    Thanks for your message.

    I am not getting the same error message – as in the missing database. All I am getting when I try to update or activate a new version of WooCommerce is an internal server error (500), the whole site locks up and then crashes. Both the front and the back end go down – so I’m trouble shooting through FTP for the most part.

    I have re-downloaded the system themes and tried it with TwentyTwenty, turned every plugin off, uninstalled completely then restored. I have tried EVERY install from 5.7 down to 3.9, 3.9 is the ONLY one that has worked for me so far.

    I’m also experiencing the issue @mathewborja noted above – where it is consuming system resources (at our host) namely our Inode Usage is through the roof.

    I’m not happy that others are experiencing this, but it is making me feel less crazy.

    I did post my WooCommerce status above after I had hit post originally – I edited with the log – sorry about the lateness of putting that up.

    Any help would be amazing.

    Thank you all.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @pacfire , @mathewborja ,

    Oh no! Let’s see what we can do to help you get your site back online.

    There is likely an underlying conflict on your site that caused error or blank screen on your site. I’d recommend the following steps for checking for a conflict: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi @mahasiv ,

    Your product data should still be there and not affected by going through the steps again.

    Feel free to get back to us in case you have any additional questions!

    @thup90 Theres no way it’s a conflict. Fresh WordPress installation. No themes. No other plugins. Multiple hosting companies.

    It’s a Woocommerce issue and hundreds of people are reporting it. It’s even on GitHub as an official issue. Stop buying time. Fix this.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @mathewborja ,

    To investigate further, could you provide the details of the error you got (if any)?

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    @thup90 Are you serious?

    My website is in a “fatal error” state. White screen of death.

    Nothing works. Front end or backend. Help.

    @mathewborja Please create your own thread per the Forum Welcome policy:

    https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

    … if you haven’t done so already. We like to keep things to a single issue per thread. Thanks!

    @pacfire As for the issue with your site, I’m a bit confused here. In your first message, you mentioned that:

    I have an identical issue to what was posted below:
    https://www.ads-software.com/support/topic/woocommerce-plugin-activation-crashes-site/

    However, later on you also said “I am not getting the same error message.” So… what is the error message you are getting? Can you look at your server logs and find the exact error that’s occurring, and let us know what the message says? (Your host can help you find the error logs if you don’t know how.)

    Once we have an exact error, we’ll be able to narrow this down. Thanks!

    Thread Starter pacfire

    (@pacfire)

    @adamkheckler perhaps I should have worded my first post more carefully.

    All of the symptoms in this post:
    https://www.ads-software.com/support/topic/woocommerce-plugin-activation-crashes-site/
    …are what I am experiencing. But I have not been able to force the same error – but it sounds very much like this could be my issue also.

    @thup90 trouble shooting a conflict is the first thing I did, please see below for the exact steps that I have been through:

    1. On update of WordPress, our site crashes. With the update – the error we received on the front end was an internal server error. I checked with our host – there are no problems on their end however they did indicate a huge uptake in resources from our site, Particularly Inode Usage, which I couldn’t see from CPANEL. They said that indicated a corrupt file.
    2. I didn’t know what the problem was at the time – so I went trouble shooting in FTP and found that WooCommerce was the problem. I killed the plugin and reinstalled the current version 5.7. Our site crashed again, this time it was a WordPress Fatal error (no other details were given).
    3. I uninstalled WooCommerce completely following the instructions, then installed again from scratch. Our site crashed displaying a WordPress Fatal error.
    4. I found the thread above and started installing past versions of Woo, I had to go back to the same version as OP, 3.9, to get the site up again.
    5. I tried to update 3.9 to 5.7. The site crashed AFTER the updater ran displaying a WordPress Fatal error.
    6. I thought it might have been the theme, so I killed Woo yet again. installed Twenty Twenty, reinstalled 3.9, the site worked. Updated to 5.7, the site crashed displaying a WordPress Fatal error.
    7. By this time, 4 hours had passed and it was clear the problem wasn’t with me, or the website, but it was indeed with Woo, so killed Woo again, reinstalled the only working version, 3.9 and left the site working – only just.

    … and here I am. I will get the server logs for you – but the above is what happened – I went to host support FIRST when I was given the internal server error. There is no issue on their end and the only thing that can see wrong is the heavy consumption of resources that has never been common on our hosting before the update.

    I have not updated any of our other, larger sites out of pure terror that this might happen there too.

    Thread Starter pacfire

    (@pacfire)

    Hi @adamkheckler

    The server logs I have access to only go back 24 hours – the server logs that the host has access to go back 48 hours – the issue occurred prior to this, around 72 hours ago.

    The host has stated:
    “There are a number of different logs kept on the server, could the plugin administrators please clarify exactly what type of logs they’re after?

    I’ve got the access-logs for your account going back to the 23rd (we don’t have anything from the 22nd sadly) ready to go if that will be suitable, I’ve tried having a look for any other suitable log types but wasn’t able to find anything else I feel would be what the plugin admins would be after.”

    Thanks all.

    Thread Starter pacfire

    (@pacfire)

    …. and like magic, a patched version of WooCommerce has been very quietly released.

    I just tried to update the plugin again – and it has indeed successfully updated. This was absolutely a problem the WooCommerce 5.7.0 update.

    To all other users watching this thread (@mathewborja @mahasiv), my suggestion would be to try and update to 5.7.1 and see if that resolves your problems – there is a good chance it will.

    Thread Starter pacfire

    (@pacfire)

    Marking as resolved.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘WooCommerce Activation Crashes Site’ is closed to new replies.