WooCommerce Adding HTML Text to Product Variation Descriptions

Hello,

adding bits of html to the variable descriptions of Products in the Square app

I’m sorry to hear that. I understand WooCommerce is adding HTML descriptions into Square app.

To confirm, is your sync setting WooCommerce, correct? I mean, you are looking to sync products from WooCommerce to the Square platform.

Can you provide us a screenshot of the issue on your end? Can you please provide us one product link that is having the issue? For screenshots, you may want to use https://snipboard.io.

Looking forward to hearing from you.

Hey there,

Looks like all of our settings through the sync are correct and working. We are using WooCommece to sync from our online storefront to Square, both online and the POS system we use.

Took a screenshot of the Point of Sale screen for you to view…

https://snipboard.io/pM5BTF.jpg

Hopefully that helps to visualize the issue better.

Hi,

Thanks for sending the screenshot.

As the next step, please switch your site theme to the default Storefront theme (if applicable), and disable all plugins except WooCommerce and Square. Try to update the product that is showing the issue, please check if the issue persists. If not, it means a conflict was affecting the site, and you will want to reactivate the original theme (If it is not Storefront) and then reactivate the rest of the plugins one by one until you find the one causing the issue.

More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hey there,

Went through and tested multiple plug-ins as well as themes while pushing updates to Square on the point of sale. So far there has been on correction on that bit of html added to the attribute/variation.

Additionally, I went in and built a new set of Attributes/Terms, added them to a product and these also added the “<span> – </span>” text. These are also applied when making a product from scratch with these variations.

Such a strange error. Not sure where this is coming from, hah.

Hi,

Sorry to hear that.

To help you to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Looking forward to hearing from you.

Sure thing. Have that pasted below…

WordPress Environment

WordPress address (URL): https://clementemuseum.com
Site address (URL): https://clementemuseum.com
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Security

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Admin

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Status report information

Generated at: 2023-04-14 10:42:58 -04:00
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llo @eh25,

When Square is set as the Sync Setting, your products in WooCommerce will be overwritten with data from your Square products, including the product description.

However, when WooCommerce is designated the product description will not be overwritten in the first place.

Seems like we’ll need to take a closer look here. Could you please open a ticket about this from WooCommerce.com > MY profile > Support?

Make sure to include a link to this thread so we know what has been done already.

Cheers!

Hello,

Opened that support ticket with this link.

As for the overwriting, WooCommerce definitely overwrites any product info on Square. Anytime I update descriptions on the Point of Sale WooCommerce replaces it with the web data on any sync.

From my testing and what’s mentioned in the documentation, the description should not sync from WooCommerce to Square but I could be wrong.

I can see the ticket in our system so I’m marking the thread as solved.

Feel free to respond here if you have any other questions. ??