Woocommerce adds 2 products to cart because of redirect

  • Resolved kopfnick

    (@kopfnick)


    2 years, 7 months ago

    In this shop, the settings option for the users geolocation “Geolocate (with page caching support)”, which adds the “?v=123456” GET parameter to the URL.

    This weekend a customer contacted us and said that there were 2 products added to the cart but she only clicked one time.

    Today i found out what happens:
    On the product archive pages, the “add to cart” buttons sometimes have the “?v=123456” already added to the link and sometimes they don’t. When they don’t, the link seems to add the product to the cart, then redirect to the link with the “?v=123456” added and puts it into the cart again.

    The links where it works are the ones where a product bundle is configured (we use Woocommerce Product Bundles), the simple products have the broken links.

    So, on the page https://www.noanoliveoil.com/shop/, the first 2 products are bundles and one example link looks like this:
    https://www.noanoliveoil.com/shop/?v=fa868488740a&add-to-cart=19347
    This works.

    If you try the first product below this row (in “Oliven?l”), the links look like this:
    https://www.noanoliveoil.com/shop/?add-to-cart=19154
    This adds 2 products.

    I tried disabling the theme, also tried going back to a 1 month old backup, but the problem stays, so it seems to be in Woocommerce.

    Anyone ever had this problem?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @kopfnick,

    This is strange and usually is caused by a conflicting plugin. Aside from changing the theme to the default Storefront can you also disable all plugins except WooCommerce?

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    If you have caching plugins, make sure to purge the cache before trying the conflict test. Also, clear the cache on your hosting if you have any server-side caching. Here’s a guide on configuring caching plugins: https://woocommerce.com/document/configuring-caching-plugins/.

    Let us know how it goes.

    Thread Starter kopfnick

    (@kopfnick)

    Hey @rainfallnixfig,

    thank you so much for getting back so quickly!

    I installed WP Staging, created a staging site, DELETED everything except Woocommerce (up to date of course), Wordfence and WP Staging, DELETED all Theme related stuff and activated storefront, the result is unfortunately still the same:

    https://www.noanoliveoil.com/1649774837458/?product_cat=olivenoel&v=fa868488740a

    (i did not copy the uploads/images to the staging site)

    This link contains the v=, but if you try adding the first product in the list, it is missing and when i click i get two products into the cart.

    What else can i try, as nothing is even left in this setup?

    Mirko P.

    (@rainfallnixfig)

    Hi @kopfnick,

    I see what you mean, the product is added twice to the cart and this is very strange. In order for us to investigate this issue further can you please provide the following?

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Thanks!

    Thread Starter kopfnick

    (@kopfnick)

    Hi again, thanks! Here you go:
    (No Error Log available)

    
### WordPress Environment ###

WordPress address (URL): https://www.noanoliveoil.com/1649774837458
Site address (URL): https://www.noanoliveoil.com/1649774837458
WC Version: 6.4.0
REST API Version: ? 6.4.0
WC Blocks Version: ? 7.2.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 50 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.55.1
OpenSSL/1.0.2l

SUHOSIN Installed: –
MySQL Version: 5.6.19-67.0-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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wpstg0_term_relationships: Daten: 0.09MB + Index: 0.17MB + Engine MyISAM
wpstg0_term_taxonomy: Daten: 0.05MB + Index: 0.05MB + Engine MyISAM
wpstg0_usermeta: Daten: 1.01MB + Index: 0.33MB + Engine MyISAM
wpstg0_users: Daten: 0.03MB + Index: 0.03MB + Engine MyISAM
wpstg0_vtprd_purchase_log: Daten: 0.46MB + Index: 0.00MB + Engine MyISAM
wpstg0_vtprd_purchase_log_product: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_vtprd_purchase_log_product_rule: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_vtprd_transient_cart_data: Daten: 1.52MB + Index: 0.04MB + Engine MyISAM
wpstg0_wcmnd_analytics: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wcpdf_invoice_number: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wcpdf_packing_slip_number: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_notes: Daten: 0.03MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_category_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_coupon_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_stats: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_attributes_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_rate_limits: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_reserved_stock: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfblockediplog: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfblocks7: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfconfig: Daten: 0.57MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfcrawlers: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wffilechanges: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wffilemods: Daten: 1.26MB + Index: 0.26MB + Engine MyISAM
wpstg0_wfhits: Daten: 0.35MB + Index: 0.04MB + Engine MyISAM
wpstg0_wfhoover: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfissues: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfknownfilelist: Daten: 0.66MB + Index: 0.08MB + Engine MyISAM
wpstg0_wflivetraffichuman: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wflocs: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wflogins: Daten: 0.34MB + Index: 0.06MB + Engine MyISAM
wpstg0_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wfnotifications: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfpendingissues: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfreversecache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfsnipcache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfstatus: Daten: 0.09MB + Index: 0.04MB + Engine MyISAM
wpstg0_wftrafficrates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_bundled_itemmeta: Daten: 0.17MB + Index: 0.12MB + Engine MyISAM
wpstg0_woocommerce_bundled_items: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_gzd_dhl_im_products: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_dhl_im_product_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_dhl_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_dhl_labels: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_packaging: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_packagingmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipmentmeta: Daten: 1.00MB + Index: 0.34MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipments: Daten: 0.28MB + Index: 0.09MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipment_itemmeta: Daten: 0.58MB + Index: 0.49MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipment_items: Daten: 0.26MB + Index: 0.30MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipment_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipment_labels: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipping_provider: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_gzd_shipping_providermeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_indexable: Daten: 1.00MB + Index: 0.23MB + Engine MyISAM
wpstg0_yoast_indexable_hierarchy: Daten: 0.05MB + Index: 0.11MB + Engine MyISAM
wpstg0_yoast_migrations: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_primary_term: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_seo_links: Daten: 0.41MB + Index: 0.13MB + Engine MyISAM
wpstg0_yoast_seo_meta: Daten: 0.16MB + Index: 0.18MB + Engine MyISAM

### Post Type Counts ###

attachment: 1796
custom_css: 1
mc4wp-form: 1
nav_menu_item: 56
oembed_cache: 37
page: 50
post: 436
product: 72
revision: 981
shop_coupon: 1146
vtprd-rule: 1
ywdpd_discount: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (3) ###

WooCommerce: von Automattic – 6.4.0
Wordfence Security: von Wordfence – 7.5.9
WP STAGING: von WP-STAGING – 2.9.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: von René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #37 - /?page_id=37
Warenkorb: #9611 - /?page_id=9611
Kasse: #9612 - /?page_id=9612
Mein Konto: #9613 - /?page_id=9613
Allgemeine Gesch?ftsbedingungen: #9571 - /?page_id=9571

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
das Sie nicht selbst entwickelt haben
an eigene Bedürfnisse anpassen
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Abgebrochen: 1
Oldest: 2022-04-11 17:06:37 +0200
Newest: 2022-04-11 17:06:37 +0200

Abgeschlossen: 3.711
Oldest: 2022-04-04 10:12:05 +0200
Newest: 2022-04-15 16:11:46 +0200

Ausstehend: 4
Oldest: 2022-04-15 17:10:27 +0200
Newest: 2022-04-15 19:20:36 +0200

### Status report information ###

Generated at: 2022-04-15 16:13:00 +02:00

    Hi @kopfnick

    I’ve tried this on a couple of my test sites. And it looks like this behavior appears only when Default customer location is set to Geolocate with page caching support and Add to cart behaviors are unchecked.


    Link to image: https://snipboard.io/3mGgNq.jpg

    If this is what’s happening to your site, could I get you to open up an issue about this on GitHub? That’s where the developers track issues like this: https://github.com/woocommerce/woocommerce/issues/new/choose

    • This reply was modified 2 years, 7 months ago by MayKato.

    This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Woocommerce adds 2 products to cart because of redirect’ is closed to new replies.