WooCommerce Admin critical error

Hey @dave2055,

It’s possible that there could be a code conflict causing this error to occur (usually due to one of the other plugins on the site being out of date or no longer maintained). Does this error happen if you are using a default WordPress theme and only have WooCommerce and WooCommerce Admin active?

If the problem still occurs in the above test, can you provide us with a copy of the site’s System Status Report so we can take a look?

Thanks!

Shaun, here is the WP System Status Report. All plug-ins are up-to-date and there are no inactive plugins.

### wp-core ###

version: 5.6
site_language: en_US
user_language: en_US
timezone: -05:00
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/vitaakrb/public_html
wordpress_size: 2.68 GB (2872491903 bytes)
uploads_path: /home/vitaakrb/public_html/wp-content/uploads
uploads_size: 511.09 MB (535915798 bytes)
themes_path: /home/vitaakrb/public_html/wp-content/themes
themes_size: 38.62 MB (40497337 bytes)
plugins_path: /home/vitaakrb/public_html/wp-content/plugins
plugins_size: 156.41 MB (164003356 bytes)
database_size: 18.16 MB (19039822 bytes)
total_size: 3.38 GB (3631948216 bytes)

### wp-active-theme ###

name: NaturaLife (naturalife)
version: 1.9.5
author: RT-Themes
author_website: https://themeforest.net/user/stmcan
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, header-footer-elementor, menus, automatic-feed-links, title-tag, woocommerce, customize-selective-refresh-widgets, gutenberg, widgets, editor-style
theme_path: /home/vitaakrb/public_html/wp-content/themes/naturalife
auto_update: Disabled

### wp-themes-inactive (5) ###

Product: version: 1.0, author: Suavethemes, Auto-updates disabled
Twenty Nineteen: version: 1.9, author: the WordPress team, Auto-updates disabled
Twenty Seventeen: version: 2.5, author: the WordPress team, Auto-updates disabled
Twenty Sixteen: version: 2.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 1.6, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (22) ###

Akismet Anti-Spam: version: 4.1.8, author: Automattic, Auto-updates enabled
Auto Image Attributes From Filename With Bulk Updater: version: 1.6, author: Arun Basil Lal, Auto-updates enabled
Autoptimize: version: 2.8.1, author: Frank Goossens (futtta), Auto-updates enabled
Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates enabled
Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi, Auto-updates enabled
Duplicate Page: version: 4.3, author: mndpsingh287, Auto-updates enabled
Elementor: version: 3.1.1, author: Elementor.com, Auto-updates enabled
Envato Market: version: 2.0.6, author: Envato, Auto-updates enabled
Insert Headers and Footers: version: 1.5.0, author: WPBeginner, Auto-updates enabled
Loginizer: version: 1.6.6, author: Softaculous, Auto-updates enabled
NaturaLife | Extensions Plugin: version: 1.9.3, author: RT-Themes, Auto-updates enabled
PageLayer: version: 1.4.5, author: Pagelayer Team, Auto-updates enabled
ShortPixel Image Optimizer: version: 4.21.1, author: ShortPixel, Auto-updates enabled
Slider Revolution: version: 6.3.6, author: ThemePunch, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
WooCommerce: version: 4.9.2, author: Automattic, Auto-updates enabled
WooCommerce Admin: version: 1.9.0, author: WooCommerce, Auto-updates enabled
WooCommerce External Product New Tab: version: 1.0.3, author: Stuart Duff, Auto-updates enabled
wpCentral: version: 1.5.4, author: Softaculous Ltd., Auto-updates enabled
WP Fastest Cache: version: 0.9.1.4, author: Emre Vona, Auto-updates enabled
Yoast Duplicate Post: version: 4.1.1, author: Enrico Battocchi & Team Yoast, Auto-updates enabled
Yoast SEO: version: 15.7, author: Team Yoast, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 1G
upload_max_filesize: 1G
max_effective_size: 1 GB
max_file_uploads: 20
gd_version: 2.2.5
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 2.6.32-896.16.1.lve1.4.54.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.14 64bit
php_sapi: litespeed
max_input_variables: 2000
time_limit: 1500
memory_limit: 1G
max_input_time: 1500
upload_max_filesize: 1G
php_post_max_size: 1G
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.27-MariaDB-log-cll-lve
client_version: 10.3.27-MariaDB

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/vitaakrb/public_html/wp-content
WP_PLUGIN_DIR: /home/vitaakrb/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 1G
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

Hey @dave2055,

Thanks for providing that info. The error on your site appears to be related to the new “Navigation” feature that is part of the WooCommerce Admin plugin. Can you go to the WooCommerce > Settings > Advanced page and let me know if that option is currently enabled or not? Thanks!

Shaun,
Unfortunately, I cannot access WooCommerce at all. If I attempt to access anything for WooCommerce, such as go to Settings, the page is blank except for this error message:

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Then, I receive an email with the error message I previously uploaded here.

• This reply was modified 4 years ago by Dave.
• This reply was modified 4 years ago by Dave.
• This reply was modified 4 years ago by Dave.

Hi Shaun,

Looking forward to your reply and figuring out how to correct the WooCommerce error. Thank you.

Hey @dave2055,

Can you try temporarily deactivating the WooCommerce Admin plugin and let me know if that helps?

Shaun,
I deactivated WooCommerce Admin and can access WooCommerce settings and other features. In Settings – Advanced – Page Setup what is it you wanted me to check? You previously said, “let me know if that option is currently enabled” What option? Navigation? If so, there is no Navigation setting on that page.

When I do find that option, should it be enabled or disabled?

The headings are Page Setup, Checkout Endpoints, Account Endpoints.

Hey @dave2055,

The “Navigation” feature that I referenced on the “Advanced” settings page is a beta option that was added by the WooCommerce Admin plugin. Now that the plugin is deactivated, it shouldn’t show as an option anymore.

To further clarify, WooCommerce Admin is what we refer to as a ‘feature plugin’ that allows us to add, test, and get feedback in advance for new features that we’d like to include in future updates to core WooCommerce.

The ‘simple’ resolution for that error is to disable WooCommerce Admin, but we’d definitely be interested in digging into the actual cause of the problem. However, since I haven’t been able to reproduce the problem, that is why I assume there is a conflict with something else on the site/environment.

The best way to confirm if there is a code conflict would be to temporarily switch to a default WordPress theme and deactivate all plugins except WooCommerce and WooCommerce Admin and see if the issue still occurs (preferably on a staging copy of the site). If not, slow re-activate plugins and re-test until the problem occurs again.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.