Woocommerce & Amazon S3 Storage -> Failed – Network error

  • Hello,

    I just launched my online shop but a customer came up with an issue.

    I’m using theme: Highend (https://hb-themes.com/themes/highend/)
    and I’m using the following additional services/plugins to sell digital downloads:
    – WooCommerce: to set up the shop
    – AWS –> Amazon S3 storage: as external service to store my video tutorials (between 2,61 GB and 4,1 GB)
    – Amazon S3 storage plugin: to serve Amazon S3 video tutorials download links when someone purchases.

    The client purchased 3 of my digital products (here https://www.marcograssiphotography.com/tutorials/) and started the download. The downloads started, but then he got this message “Failed – Network error” and the downloads have all failed. On a side note, he tried 3 times for each product and never succeeded.

    My file download method in Woocommerce is set to -> Force Downloads as I read it is safer for keeping the links hidden. Woocommerce itself and also Amazon S3 don’t suggest using Redirect Only.

    Do you know what is wrong? Can you help?

    Best,
    Jessica

Viewing 2 replies - 1 through 2 (of 2 total)

  • Jessica,

    Hmm, curious. My suggestion here would be to try some testing along these lines:

    If you purchase the products with a test account, do they download OK for you? (You could create a 100% off coupon to buy them for free.)

    What happens if you make a test product where the download is in your WP media library as usual, instead of on S3. Does that work? Does it work for this client of yours?

    Can this client download anything from S3? For example, if you upload a test video file to the same S3 bucket your WordPress videos are in, then email the client the URL, can he download that OK?

    The answers to those might go a long way toward figuring this out.

    Obviously, the issue here could also be entirely on the client’s side, i.e. their network isn’t reliable enough to be able to download the large files before some glitch causes them to fail.

    Let us know!

    I believe this problem is recent among some users – making me wonder if an update caused this.
    I am having exact same issue – for years force downloads worked for my 2Gb video files but this week they all fail to download.
    I carried out tests with customers and it appears that Amazon S3 plugin or Woocommerce is probably the issue. I have switched to ‘redirect only; and 2 customers could now download successfully but they can see the link url clearly.

    • This reply was modified 4 years, 8 months ago by emptymind.
Viewing 2 replies - 1 through 2 (of 2 total)
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