WooCommerce Analytics displaying months over the top of each other

Hi @catalystdirections

Thanks for reaching out!

I am sorry to hear that you are experiencing issues with the data displayed on WooCommerce Analytics.

Can you please try the steps below and see if it resolves the issue?

• WooCommerce > Status > Tools > Clear Analytics Cache
• Import Historical Data

Otherwise, since the screenshot you are referring to here was not included on your post, please re-share it using a screenshot service like https://snipboard.io. Then, you can share the direct link to the image as a response to this topic.

Furthermore, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Thank you for your response, I’ve cleared the analytics cache, and imported historical data, and neither of those resolved my issues.

You can see my screenshot here: https://snipboard.io/EBKFQi.jpg

Here is the system report:

`
### WordPress Environment ###

WordPress address (URL): https://shop.macadamiasaustralia.net
Site address (URL): https://shop.macadamiasaustralia.net
WC Version: 7.6.1
REST API Version: ? 7.6.1
WC Blocks Version: ? 9.8.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: ?
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.55 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 31 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.6.1
WC Database Prefix: wpck_3_
Total Database Size: 974.89MB
Database Data Size: 760.75MB
Database Index Size: 214.14MB
wpck_3_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpck_3_woocommerce_order_items: Data: 6.52MB + Index: 2.52MB + Engine InnoDB
wpck_3_woocommerce_order_itemmeta: Data: 51.58MB + Index: 33.09MB + Engine InnoDB
wpck_3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpck_3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_actionscheduler_actions: Data: 31.06MB + Index: 20.13MB + Engine InnoDB
wpck_3_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_actionscheduler_logs: Data: 12.03MB + Index: 11.03MB + Engine InnoDB
wpck_3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_comments: Data: 20.55MB + Index: 19.06MB + Engine InnoDB
wpck_3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_mailchimp_carts: Data: 1.44MB + Index: 0.00MB + Engine InnoDB
wpck_3_mailchimp_jobs: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wpck_3_options: Data: 17.25MB + Index: 0.33MB + Engine InnoDB
wpck_3_postmeta: Data: 91.58MB + Index: 93.22MB + Engine InnoDB
wpck_3_posts: Data: 16.48MB + Index: 5.97MB + Engine InnoDB
wpck_3_redirection_404: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
wpck_3_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpck_3_redirection_logs: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpck_3_storelocatorwidget: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpck_3_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wc_customer_lookup: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
wpck_3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_wc_order_coupon_lookup: Data: 0.25MB + Index: 0.31MB + Engine InnoDB
wpck_3_wc_order_product_lookup: Data: 5.52MB + Index: 6.06MB + Engine InnoDB
wpck_3_wc_order_stats: Data: 4.48MB + Index: 2.36MB + Engine InnoDB
wpck_3_wc_order_tax_lookup: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wpck_3_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpck_3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_label_layouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_orders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_order_items: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_parcel_sizes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_postage_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_shipments: Data: 2.52MB + Index: 0.27MB + Engine InnoDB
wpck_3_wde_shipment_items: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpck_3_wde_shipsvcs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_wde_validated_locations: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpck_3_wfpklist_template_data: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpck_3_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpck_3_wpml_mails: Data: 462.56MB + Index: 0.00MB + Engine InnoDB
wpck_3_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpck_3_wpr_rucss_used_css: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
wpck_3_yoast_indexable: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wpck_3_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpck_3_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_3_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_3_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpck_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpck_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpck_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpck_sitemeta: Data: 2.44MB + Index: 0.08MB + Engine InnoDB
wpck_usermeta: Data: 20.53MB + Index: 15.97MB + Engine InnoDB
wpck_users: Data: 1.52MB + Index: 0.58MB + Engine InnoDB

### Post Type Counts ###

attachment: 211
boxzilla-box: 1
custom_css: 2
et_body_layout: 6
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 28
et_template: 14
et_theme_builder: 1
nav_menu_item: 12
page: 15
post: 2
product: 19
product_variation: 31
revision: 849
shop_coupon: 65
shop_order: 17308
shop_order_refund: 26
wbcr-snippets: 3
wp_global_styles: 1
wpcode: 2
wpsl_stores: 257

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Boxzilla: by ibericode – 3.2.27
Export Users to CSV: by Boopathi Rajan – 1.4.2
Facebook for WooCommerce: by Facebook – 3.0.19
Font Awesome: by Font Awesome – 4.3.2
WPCode Lite: by WPCode – 2.0.10
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.4.9

iThemeland Free Gifts For Woo Lite: by iThemelandco – 1.9.0
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.3
Pinterest for WooCommerce: by WooCommerce – 1.2.20 (update to version 1.2.21 is available)
Redirection: by John Godley – 5.3.10
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
Woo Attributes Coupon: by Gaurav Nagpal – 2.2.0
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
WooCommerce MPGS: by Ali Basheer – 1.5.1
WebDev WooComerce eParcel: by WebDev – 1.5.2
WooCommerce Eway Payment Gateway: by WooCommerce – 3.6.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.7.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce Zapier: by OM4 Software – 2.2.0
WooCommerce: by Automattic – 7.6.1
WP Mail Logging: by WP Mail Logging Team – 1.11.0
WP Mail SMTP: by WP Mail SMTP – 3.8.0
WP Rocket: by WP Media – 3.13.1
WP Rollback: by GiveWP.com – 1.7.3
WP Store Locator: by Tijmen Smit – 2.2.237
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.4.3
XT Quick View for WooCommerce Pro: by XplodedThemes – 1.9.8
YITH WooCommerce Anti-Fraud Premium: by YITH – 1.14.0
ManageWP - Worker: by GoDaddy – 4.9.17
WP Rocket: by WP Media – 3.13.1
Contact Form 7: by Takayuki Miyoshi – 5.7.6
Facebook for WooCommerce: by Facebook – 3.0.19
WP Mail SMTP: by WP Mail SMTP – 3.8.0
Yoast SEO: by Team Yoast – 20.6
Popups for Divi: by divimode.com – 3.0.5
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.97

### Inactive Plugins (26) ###

3D FlipBook : Dflip Lite: by DearHive – 1.7.35
Category Ajax Filter: by Trusty Plugins – 2.6.7
Category Ajax Filter PRO: by Trusty Plugins – 8.7.1
Classic Editor: by WordPress Contributors – 1.6.3
Conditional Fields for Contact Form 7: by Jules Colle – 2.3.8
Custom Post Type UI: by WebDevStudios – 1.13.5
Extension Works Framework: by Extension Works – 2.1.15
Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.6
Filter Everything PRO: by Andrii Stepasiuk – 1.6.5
Mastercard Payment Gateway Services: by OnTap Networks Ltd. – 1.1.0
Media Sync: by Erol ?ivina – 1.2.9
Meta pixel for WordPress: by Facebook – 3.0.10
Multiple Domain Mapping on single site: by Matthias Wagner - FALKEmedia – 1.1.1
NS Cloner - Site Copier: by Never Settle – 4.2.2.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2
Redirection for Contact Form 7: by Qube One – 2.8.0
Schema & Structured Data for WP & AMP: by Magazine3 – 1.13
Social Feed Gallery: by QuadLayers – 3.5.5
StoreCustomizer: by Kaira – 2.5.0
Tag Groups: by TaxoPress – 2.0.2
TikTok: by TikTok – 1.0.16
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1
WooCommerce Australia Post eParcel: by Extension Works – 1.0.19
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Quick View: by WooCommerce – 1.6.0
WP Rocket | Enforce Trailing Slash on URLs: by WP Rocket Support Team –

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
sunrise.php: sunrise.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: ? Page not set
Cart: #165 - /cart/
Checkout: #167 - /checkout/
My account: #169 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child
Version: 3.17.2.1552458019
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.19.5
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Divi-child/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0
Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-05 01:42:06 +10:00
Options: ?
Notes: 139
Onboarding: completed

### Action Scheduler ###

Canceled: 113
Oldest: 2023-04-05 19:14:42 +0000
Newest: 2023-05-04 05:42:36 +0000

Complete: 49,757
Oldest: 2023-04-03 22:49:06 +0000
Newest: 2023-05-04 22:47:07 +0000

Failed: 15
Oldest: 2021-07-27 19:59:33 +0000
Newest: 2023-04-27 01:38:39 +0000

Pending: 39
Oldest: 2023-05-04 22:48:38 +0000
Newest: 2023-05-05 13:19:49 +0000


### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: Yes
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 0

### Status report information ###

Generated at: 2023-05-05 08:48:06 +10:00
`

There are no fatal error logs.

Hi @catalystdirections ,

Thanks for sharing the above.

I understand that you have tried 2/3 of the below options, however, could you please try the following, in this exact order, and see if it makes any difference:

• Navigate to?Analytics?→?Settings, scroll down to?Date type?, and select?Date Created?on the dropdown:

• Navigate to?WooCommerce?→?Status?→?Tools, and click on?Clear Analytics Cache
• Import Historical Data

Let us know how this goes!

Hi @catalystdirections ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!