WooCommerce Analytics Does not show orders

Hi @raziel4065

Thanks for letting us know. If you go to Analytics > Settings what order statuses are set to be excluded?

And try going to?WooCommerce > Status > Tools > Clear analytics cache > Click Clear. Then check again the analytics report.

If it is not working, check under WooCommerce > Status > Scheduled Actions to see if any stuck processes are preventing the updated information from being imported.

Hi the orders are being updated, but it is not updating the previous orders as I showed in the post

And I tried what you say

It shows me

woocommerce_cleanup_draft_orders

woocommerce_update_marketplace_suggestions

pending

Hi @raziel4065

I understand that after trying @amiralifarooq suggestion above, the issue still persists.

Can you please try to import historical data and see if this resolves the issue?

Otherwise, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hi i do it but its not work

see the status please

WordPress Environment

WordPress address (URL): https://shop.dragonballz.co.il
Site address (URL): https://shop.dragonballz.co.il
WC Version: 7.6.0
REST API Version: ?</img> 7.6.0
WC Blocks Version: ?</img> 9.8.4
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: he_IL
External object cache: –

Server Environment

Server Info: nginx/1.20.2
PHP Version: 8.1.17
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.6.0
WC Database Prefix: wp27_
Total Database Size: 158.46MB
Database Data Size: 138.06MB
Database Index Size: 20.40MB
wp27_woocommerce_sessions: Data: 93.45MB + Index: 1.80MB + Engine MyISAM
wp27_woocommerce_api_keys: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp27_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp27_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp27_woocommerce_order_items: Data: 0.40MB + Index: 0.16MB + Engine MyISAM
wp27_woocommerce_order_itemmeta: Data: 3.32MB + Index: 1.46MB + Engine MyISAM
wp27_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp27_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp27_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp27_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 1834
blocks: 6
customize_changeset: 100
custom_css: 1
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 59
page: 17
post: 22
product: 384
product-feed: 2
product_variation: 3520
revision: 498
shop_coupon: 97
shop_order: 1701
shop_order_refund: 51
snp_popups: 1
vtprd-rule: 1
wpcf7_contact_form: 1
wp_global_styles: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (15)

weLaunch Framework: by weLaunch.io – 1.0.14
???? ??? ??? 7: by ??????? ????? – 5.7.5.1
Jetpack: by ???????? – 12.0
PixelYourSite PRO: by PixelYourSite – 9.5.2
ThisNew Integration for WooCommerce: by ThisNew – 1.1.0
Tidio Chat: by Tidio Ltd. – 6.0.6
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.5
WooCommerce GSheetConnector PRO: by GSheetConnector – 2.0.13
CTX Feed Pro: by WebAppick Author – 6.6.3
WooCommerce Payment Gateway - SUMIT: by OfficeGuy Ltd. – 3.1.5
WooCommerce Reward Points: by weLaunch – 1.1.17
???????: by ???? ???????? – 7.6.0
Wp Flashy Marketing Automation: by Flashy – 2.0.5
YITH WooCommerce Product Bundles: by YITH – 1.21.0
Yoycol: Print on demand: by Yoycol official – 1.2.4

Inactive Plugins (2)

AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.51
PixelYourSite: by PixelYourSite – 9.3.6

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Settings

API Enabled: ?</img>
Force SSL: –
Currency: ILS (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #3 - /terms-and-conditions/

Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?</img>
Parent Theme Name: Flatsome
Parent Theme Version: 3.16.8
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?</img>

Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2021-10-18 09:59:36 +02:00
Options: ?</img>
Notes: 18
Onboarding: completed

Action Scheduler

Complete: 3,120
Oldest: 2023-03-18 12:30:01 +0000
Newest: 2023-04-17 14:31:35 +0000

Failed: 9
Oldest: 2021-07-22 07:40:20 +0000
Newest: 2023-04-15 21:06:24 +0000

Pending: 2
Oldest: 2023-04-18 14:32:47 +0000
Newest: 2023-04-19 16:48:38 +0000

Status report information

Generated at: 2023-04-18 16:05:58 +02:00
`

Hi @raziel4065

Thanks for sharing the requested information above.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, import historical data once again and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi

see this

2023-04-13T13:22:31+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class WOO_Customer_Setting does not have a method "gscwoo_delete_user" in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php:308
Stack trace:
#0 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#1 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/plugin.php(517): WP_Hook->do_action()
#2 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/includes/user.php(374): do_action()
#3 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/users.php(209): wp_delete_user()
#4 {main}
  thrown in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php on line 308

2023-04-13T13:22:45+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class WOO_Customer_Setting does not have a method "gscwoo_delete_user" in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php:308
Stack trace:
#0 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#1 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/plugin.php(517): WP_Hook->do_action()
#2 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/includes/user.php(374): do_action()
#3 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/users.php(209): wp_delete_user()
#4 {main}
  thrown in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php on line 308

2023-04-13T13:23:37+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class WOO_Customer_Setting does not have a method "gscwoo_delete_user" in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php:308
Stack trace:
#0 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#1 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/plugin.php(517): WP_Hook->do_action()
#2 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/includes/user.php(374): do_action()
#3 /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-admin/users.php(212): wp_delete_user()
#4 {main}
  thrown in /var/www/vhosts/dragonballz.co.il/shop.dragonballz.co.il/wp-includes/class-wp-hook.php on line 308

Hi,

Thanks for sending the error log.

Failed: 9<br>Pending: 2

Please head to WooCommerce > status > scheduled actions > pending, and try to run manually the pending actions. Give it a while to see if after that helps.

If not, can you provide us a screenshot of your settings under Analytics > settings? For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Thanks.

Hi its dont work

View post on imgur.com

Hi @raziel4065!

In order to get more feedback from your site, could you please go to Analytics > Settings and share with us what value is set in the Date Type attribute?

Ideally it should have any other value other than Select a data type. This is a known issue in WooCommerce 7.6.0 and I’m wondering if it could be the reason of the behaviour you are experiencing.

Thanks!

Hi its dont work

View post on imgur.com

Can I provide access details to the site so you can see what the problem is?

Hi,

Can you please try the following?

• Clear your site cache
• Navigate to Analytics > Settings
• Go to the section “Import Historical Data“, select “All” and UNCHECK the box to “Skip previously imported customers and orders“
• Click Start

Does that make a difference? Let us know how that goes.

Hi its work!!
Thank you ??

Hi @raziel4065

You are most welcome and we’re glad that worked! ??

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!