Woocommerce Analytics error after clicking Products and Categories reports
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I am getting an react js error when i am trying to view woocommerce analytics reports for Products and Categories it is showing blank page and in the console i am getting an error: Cannot read properties of undefined (reading ‘parent’) and i am guessing this woocommerce analytics addon has build on react js so this is why it is giving me react js error. I was looking for the solution many people are saying to clear analytics cache from “Woocommerce >> Status >> Tools >> Clear analytics cache” but this did not work out for me.
Below is the screenshot of the error i am getting in console while viewing Products report and the same error for Categories reports as well.
Wordpress Version: 6.0.2, Woocomerce Version: 6.8.2
Viewing 10 replies - 1 through 10 (of 10 total)
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Hi @tabyf5
Thanks for reaching out!
I understand that you are seeing a white/blank screen when accessing the Analytics menu.
I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.Meanwhile, I was checking on my personal site with WooCommerce 7.0.1, but am not seeing the same errors you are reporting.
Generally, JavaScript errors like that are caused by either a conflict with JS from other plugins or the theme, or else issues with optimization/caching of JS files.
Please try temporarily disabling all plugins except for WooCommerce, and switch back to a default theme like Storefront. After that, check to see if the issue is gone. If that resolves the issue, then re-activate your theme first, and then plugins one at a time until you find the one that’s causing the conflict.
You can read more about conflict testing in our Self Service Guide here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/To avoid affecting your customers, you may want to do this on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like WP Staging for quickly creating a new test site.
Let us know how it goes!
Hi @xue28 ,
Thanks for the response.
this is the system report:
### WordPress Environment ### WordPress address (URL): https://staging.globe-electric.com/wp Site address (URL): https://staging.globe-electric.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: ? 6.0.2 - There is a newer version of WordPress available (6.1) WP Multisite: – WP Memory Limit: Warning: Use of undefined constant YB_IN_BYTES - assumed 'YB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 467 Warning: Use of undefined constant ZB_IN_BYTES - assumed 'ZB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 469 Warning: Use of undefined constant EB_IN_BYTES - assumed 'EB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 471 Warning: Use of undefined constant PB_IN_BYTES - assumed 'PB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 473 Warning: A non-numeric value encountered in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 Warning: Division by zero in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 inf YB WP Debug Mode: ? WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.53 (Ubuntu) PHP Version: 7.4.33 PHP Post Max Size: Warning: Use of undefined constant YB_IN_BYTES - assumed 'YB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 467 Warning: Use of undefined constant ZB_IN_BYTES - assumed 'ZB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 469 Warning: Use of undefined constant EB_IN_BYTES - assumed 'EB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 471 Warning: Use of undefined constant PB_IN_BYTES - assumed 'PB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 473 Warning: A non-numeric value encountered in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 Warning: Division by zero in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 inf YB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 8.0.23 Max Upload Size: Warning: Use of undefined constant YB_IN_BYTES - assumed 'YB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 467 Warning: Use of undefined constant ZB_IN_BYTES - assumed 'ZB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 469 Warning: Use of undefined constant EB_IN_BYTES - assumed 'EB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 471 Warning: Use of undefined constant PB_IN_BYTES - assumed 'PB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 473 Warning: A non-numeric value encountered in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 Warning: Division by zero in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 493 inf YB Default Timezone is UTC: ? fsockopen/cURL: ? 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Hide errors from visitors: ?Error messages should not be shown to visitors. ### Active Plugins (27) ### Polylang Pro: by WP SYNTEX – 3.2.5 ACF Options for Polylang: by Be API – 1.1.10 Add WPGraphQL SEO: by Ash Hitchcock – 4.18.1 Admin Menu Editor Pro: by Janis Elsts – 2.16.1 Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31 PublishPress Capabilities: by PublishPress – 2.5.0 Classic Editor: by WordPress Contributors – 1.6.2 Disable Gutenberg: by Jeff Starr – 2.7 Globe Ecom: by Clement Tribouillard (LEEROY) – 1.0 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 9.0.338 Polylang for WooCommerce: by WP SYNTEX – 1.6.3 Post SMTP: by Post SMTP – 2.1.7 Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1 SVG Support: by Benbodhi – 2.5.1 TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.4 User Role Editor: by Vladimir Garagulya – 4.63.1 WooCommerce Shipment Tracking: by WooCommerce – 1.6.31 WooCommerce: by Automattic – 7.1.0 Yoast SEO: by Team Yoast – 19.6 WP GraphiQL: by WPGraphQL Digital First Media Jason Bahl – 1.0.1 WPGraphQL for Advanced Custom Fields: by WPGraphQL Jason Bahl – 0.3.5 WPGraphQL CORS: by – 1.0 WPGraphQL JWT Authentication: by WPGraphQL Jason Bahl – 0.4.0 WP GraphQL Polylang: by Esa-Matti Suuronen Valu Digital Oy – 0.5.0 WPGraphQL WooCommerce (WooGraphQL): by kidunot89 – 0.5.1 WP GraphQL: by WPGraphQL – 1.9.1 ### Inactive Plugins (7) ### All in One SEO: by All in One SEO Team – 4.2.4 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.4 RafflePress Lite: by RafflePress – 1.11.0 TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.2 WP Crontrol: by John Blackbourn & crontributors – 1.14.0 WPForms Lite: by WPForms – 1.7.6 WP Rollback: by GiveWP.com – 1.7.1 ### Must Use Plugins (3) ### Bedrock Autoloader: by Roots – 1.0.1 Disallow Indexing: by Roots – 1.0.0 Register Theme Directory: by Roots – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Page ID is set but the page does not exist My account: ? Page not set Terms and conditions: ? Page not set ### Theme ### Name: Globe Electric Version: 1.0 Author URL: https://www.leeroy.ca/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Not declared ### Templates ### Overrides: – ### WC Pages Translations ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Missing translations: Fran?ais Espa?ol English My account: ? Page not set ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-14 08:46:56 +05:00 Options: ? Notes: 73 Onboarding: completed ### Action Scheduler ### Complete: 2,105 Oldest: 2022-10-14 08:06:33 +0000 Newest: 2022-11-14 08:00:22 +0000 Pending: 2 Oldest: 2022-11-15 03:31:25 +0000 Newest: 2022-11-15 03:31:25 +0000 ### Status report information ### Generated at: 2022-11-14 13:05:19 +05:00this is my latest error logs but i don’t think this is related to this issue:
2022-10-18T10:35:37+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 163840 bytes) in /var/www/globe-dev/web/app/plugins/wp-graphql/vendor/webonyx/graphql-php/src/Utils/TypeInfo.php on line 190 2022-10-18T14:47:50+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097152 bytes) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 4247 2022-10-18T14:49:02+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 331776 bytes) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 4247 2022-10-18T14:49:44+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/globe-dev/web/app/plugins/wp-graphql/src/Registry/TypeRegistry.php on line 846 2022-10-18T18:11:55+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 36864 bytes) in /var/www/globe-dev/web/app/plugins/wp-graphql/vendor/webonyx/graphql-php/src/Utils/TypeInfo.php on line 211 2022-10-18T18:12:08+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 2994176 bytes) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 4410the solution that you have provided by disabling the plugins and then checking but i don’t think this would help because this Woocommerce Analytics is working fine on my local machine with the same plugins enabled this is only causing the issue on my staging and production site and FYI i think i found what the root cause for these errors i noticed that when I am open categories report or product report that has an item with more than 2 categories like
“Category 1 >> Category 2 >> Category 3 >> Product” this is causing the issue but when i am opening an item with 2 or less than 2 categories like
“Category 1 >> Category 2 >> Product” it is working fine. So this is my finding hope this will help and one more thing i would like to share with you about my website is that this website is not using the WordPress default theme frontend it is using the Vue JS as a frontend so basically, this is a headless CMS. We use graphQL API to populate data in the Vue JS.Hi @tabyf5
Thanks for sending the System Status Report.
WP Memory Limit: Warning: Use of undefined constant YB_IN_BYTES - assumed 'YB_IN_BYTES' (this will throw an Error in a future version of PHP) in /var/www/globe-dev/web/wp/wp-includes/functions.php on line 4672022-10-18T10:35:37+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 163840 bytes) in /var/www/globe-dev/web/app/plugins/wp-graphql/vendor/webonyx/graphql-php/src/Utils/TypeInfo.php on line 190Based on your SSR and the error logs, this points to your WordPress Memory limit. Please check this article about Fix: WordPress Memory Exhausted Error – Increase PHP Memory to resolve this issue.
Hope this helps!
Hi @xue28 ,
We’ve been able to fix the memory limit issue. This is my latest system status report and after this, the errors in the Woocommerce Analytic are still there.
### WordPress Environment ### WordPress address (URL): https://staging.globe-electric.com/wp Site address (URL): https://staging.globe-electric.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: ? 6.0.2 - There is a newer version of WordPress available (6.1.1) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ? WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.53 (Ubuntu) PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 8.0.23 Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.8.0 WC Database Prefix: wp_ Total Database Size: 253.23MB Database Data Size: 206.43MB Database Index Size: 46.80MB wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.33MB + Index: 0.16MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 4.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_abandoned_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_actionscheduler_actions: Data: 1.02MB + Index: 0.78MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.02MB + Index: 0.34MB + Engine InnoDB wp_aioseo_cache: Data: 1.02MB + Index: 0.03MB + Engine InnoDB wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_aioseo_posts: Data: 0.41MB + Index: 0.13MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 1.52MB + Index: 0.70MB + Engine InnoDB wp_cron_logs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_cron_product_attributes_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine 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Engine InnoDB wp_mcloud_task_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mcloud_task_token: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 15.47MB + Index: 0.28MB + Engine InnoDB wp_postmeta: Data: 125.30MB + Index: 24.08MB + Engine InnoDB wp_posts: Data: 37.52MB + Index: 3.52MB + Engine InnoDB wp_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_taxjar_record_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_relationships: Data: 1.48MB + Index: 1.47MB + Engine InnoDB wp_term_taxonomy: Data: 0.23MB + Index: 0.22MB + Engine InnoDB wp_termmeta: Data: 1.52MB + Index: 0.86MB + Engine InnoDB wp_terms: Data: 0.17MB + Index: 0.19MB + Engine InnoDB wp_usermeta: Data: 1.50MB + Index: 3.00MB + Engine InnoDB wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_wc_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.34MB + Index: 0.39MB + Engine InnoDB wp_wc_order_stats: Data: 0.16MB + Index: 0.14MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.27MB + Index: 0.64MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 2.31MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.11MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.47MB + Index: 0.16MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 3.17MB + Index: 3.02MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.34MB + Index: 0.47MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### acf-field: 1989 acf-field-group: 52 attachment: 1206 custom_form: 106 emails: 16 oembed_cache: 7 page: 62 polylang_mo: 3 post: 3 postman_sent_mail: 250 product: 3411 revision: 650 shop_coupon: 12 shop_order: 1277 wp_global_styles: 1 wp-rest-api-log: 1545 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ?Error messages should not be shown to visitors. ### Active Plugins (27) ### Polylang Pro: by WP SYNTEX – 3.2.5 ACF Options for Polylang: by Be API – 1.1.10 Add WPGraphQL SEO: by Ash Hitchcock – 4.18.1 Admin Menu Editor Pro: by Janis Elsts – 2.16.1 PublishPress Capabilities: by PublishPress – 2.5.0 Classic Editor: by WordPress Contributors – 1.6.2 Disable Gutenberg: by Jeff Starr – 2.7 Globe Ecom: by Clement Tribouillard (LEEROY) – 1.0 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 9.0.338 Polylang for WooCommerce: by WP SYNTEX – 1.6.3 Post SMTP: by Post SMTP – 2.1.7 Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1 SVG Support: by Benbodhi – 2.5.1 TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.4 User Role Editor: by Vladimir Garagulya – 4.63.1 WooCommerce Shipment Tracking: by WooCommerce – 1.6.31 WooCommerce: by Automattic – 7.1.0 Yoast SEO: by Team Yoast – 19.6 WP GraphiQL: by WPGraphQL Digital First Media Jason Bahl – 1.0.1 WPGraphQL for Advanced Custom Fields: by WPGraphQL Jason Bahl – 0.3.5 WPGraphQL CORS: by – 1.0 WPGraphQL JWT Authentication: by WPGraphQL Jason Bahl – 0.4.0 WP GraphQL Polylang: by Esa-Matti Suuronen Valu Digital Oy – 0.5.0 WPGraphQL WooCommerce (WooGraphQL): by kidunot89 – 0.5.1 WP GraphQL: by WPGraphQL – 1.9.1 Wp Maximum Upload File Size: by CodePopular – 1.0.9 ### Inactive Plugins (8) ### All in One SEO: by All in One SEO Team – 4.2.4 Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.4 RafflePress Lite: by RafflePress – 1.11.0 TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.2 WP Crontrol: by John Blackbourn & crontributors – 1.14.0 WPForms Lite: by WPForms – 1.7.6 WP Rollback: by GiveWP.com – 1.7.1 ### Must Use Plugins (3) ### Bedrock Autoloader: by Roots – 1.0.1 Disallow Indexing: by Roots – 1.0.0 Register Theme Directory: by Roots – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Page ID is set but the page does not exist My account: ? Page not set Terms and conditions: ? Page not set ### Theme ### Name: Globe Electric Version: 1.0 Author URL: https://www.leeroy.ca/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Not declared ### Templates ### Overrides: – ### WC Pages Translations ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Missing translations: Fran?ais Espa?ol English My account: ? Page not set ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-17 08:46:56 +05:00 Options: ? Notes: 73 Onboarding: completed ### Action Scheduler ### Complete: 1,997 Oldest: 2022-10-17 08:24:56 +0000 Newest: 2022-11-17 07:10:08 +0000 Pending: 2 Oldest: 2022-11-18 07:10:08 +0000 Newest: 2022-11-18 07:10:08 +0000 ### Status report information ### Generated at: 2022-11-17 12:53:03 +05:00Hi there @tabyf5 ??
We’ve been able to fix the memory limit issue. This is my latest system status report and after this, the errors in the Woocommerce Analytic are still there.
Thanks for reaching back, glad to read that the memory issue is now fixed. Now, onwards with the reason why WooCommerce Analytics are displaying an error.
From the site’s System Status Report, it appears that it currently runs an outdated WooCommerce database version:
WC Database Version: 5.8.0.Kindly also update the WooCommerce database via
WooCommerce > Status > Tools, and try browsing the site’s analytics afterwards.Let us know how that goes!
Hi @anastas10s ,
Thanks for reaching out. I have also updated the Woocommerce Database, but this didn’t help me out.
This is my current System report
### WordPress Environment ### WordPress address (URL): https://staging.globe-electric.com/wp Site address (URL): https://staging.globe-electric.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ? WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.53 (Ubuntu) PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 8.0.23 Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.1.0 WC Database Prefix: wp_ Total Database Size: 249.08MB Database Data Size: 201.33MB Database Index Size: 47.75MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.33MB + Index: 0.16MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 4.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Page ID is set but the page does not exist My account: ? Page not set Terms and conditions: ? Page not set ### Theme ### Name: Globe Electric Version: 1.0 Author URL: https://www.leeroy.ca/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Not declared ### Templates ### Overrides: – ### WC Pages Translations ### Shop base: ? Page not set Cart: ? Page not set Checkout: ? Missing translations: Fran?ais Espa?ol English My account: ? Page not set ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-24 08:46:56 -05:00 Options: ? Notes: 73 Onboarding: completed ### Action Scheduler ### Complete: 1,939 Oldest: 2022-10-24 06:35:19 +0000 Newest: 2022-11-24 05:47:58 +0000 Pending: 3 Oldest: 2022-11-24 06:07:57 +0000 Newest: 2022-11-24 15:31:14 +0000 ### Status report information ### Generated at: 2022-11-24 01:03:47 -05:00Hi there!
Thanks for reaching back and updating us on this.
Thanks for reaching out. I have also updated the Woocommerce Database, but this didn’t help me out.
That’s unfortunate. While trying to replicate the issue, I was unable to; using a test installation of mine. Here are screenshots showing the Products analytics and Categories analytics screens, respectfully. No errors recorded in console, whatsoever.
Regarding next steps in troubleshooting this, I suggest first trying with a newer version of PHP, version 8.2 for example.
If that doesn’t prove fruitful, check out “How to test for plugin and theme conflicts“.
Tools to help with troubleshooting
Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
Please let us know how that goes.
I’m marking this as resolved, as we haven’t heard from you for a while – we’ll be here if and/or when you’re ready.
Hi I am having the same issue. Could you please tell me what was the cause of issue and how you resolved it?
Hi,
I understand you are facing the same or similar issue, sorry for that.
We can help you to investigate further what is happening in your case, Please create your own thread for your issue – here.
We want to make sure that every user’s issues receive their own thread with proper attention, thank you!
Viewing 10 replies - 1 through 10 (of 10 total)
- The topic ‘Woocommerce Analytics error after clicking Products and Categories reports’ is closed to new replies.
