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Manigtvr
(@manigtvr)

8 months ago
Hi Team,

We have migrated Woocommerce site to new server. we have imported all the products, users and orders. Now we have faced issue on the woocommerce analytics. the data is did not loaded.

So we have clear the historical cache from woocommerce Tools. then we had import the historical import from the analytics setting as per the documentation. It’s takes more time for 10 order but not imported.

We tried to downgrade the woocommerce plugin to 8.8.3 from 8.8.5. But it’s working for us. so please let me know the solution to fix this issue.

Please refer the woocommerce status

` WordPress Environment WordPress address (URL): https://mysite.com.au Site address (URL): https://mysite.com.au WC Version: 8.8.3 REST API Version: ? 8.8.3 Action Scheduler Version: ? 3.7.4 Log Directory Writable: ? WP Version: 6.5.5 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: ? WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 9000 PHP Max Input Vars: 1000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.44 Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.5.2 WC Database Prefix: wp_ Total Database Size: 515.16MB Database Data Size: 410.59MB Database Index Size: 104.57MB wp_woocommerce_sessions: Data: 67.11MB + Index: 4.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.19MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.48MB + Index: 2.50MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + 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Hide errors from visitors: ?Error messages should not be shown to visitors. 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Page not set Theme Name: Woodmart Child Version: 1.0.0 Author URL: https://xtemos.com Child Theme: ? Parent Theme Name: Woodmart Parent Theme Version: 7.4.3 Parent Theme Author URL: https://themeforest.net/user/xtemos WooCommerce Support: ? Templates Overrides: woodmart/woocommerce/archive-product.php version 3.4.0 is out of date. 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Shop country code: AU WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: ? Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-custom-fields settings async-product-editor-category-field launch-your-store Daily Cron: ? Next scheduled: 2024-07-03 04:05:24 +10:00 Options: ? Notes: 86 Onboarding: – Action Scheduler Complete: 6,564 Oldest: 2024-04-15 12:08:56 +1000 Newest: 2024-07-02 15:27:43 +1000 Pending: 25,327 Oldest: 2024-05-15 22:25:55 +1000 Newest: 2024-07-02 18:30:13 +1000 Failed: 24 Oldest: 2024-02-13 15:07:34 +1100 Newest: 2024-05-15 21:45:16 +1000 Canceled: 1,415 Oldest: 2024-05-15 22:33:51 +1000 Newest: -0001-11-30 10:04:52 +1004 Status report information Generated at: 2024-07-02 19:22:55 +10:00 `
- This topic was modified 8 months ago by Manigtvr.
- This topic was modified 8 months ago by Manigtvr.
- This topic was modified 8 months ago by Manigtvr. Reason: Woocommerce status is posted in wrong format

Viewing 1 replies (of 1 total)

anastas10s
(@anastas10s)

8 months ago

Hi @manigtvr

Thank you for reaching out — we’re happy to help!

Woocommerce Analytics is not working

From what I gather, this started happening after migrating to a new server.

Just to be sure, do you still have access to the old server?

We have migrated Woocommerce site to new server. we have imported all the products, users and orders. Now we have faced issue on the woocommerce analytics. the data is did not loaded.

How was the migration done?

To clarify, did you already have a chance to reach out to the support channel of the migration plugin utilized for the migration, or otherwise?

We tried to downgrade the woocommerce plugin to 8.8.3 from 8.8.5.

I’m curious as to what the reason might be for not updating to version 9.0.2 (the latest WooCommerce version at the time of writing this), instead.

Kindly note, the WooCommerce database needs to be updated to the same version, using the dedicated button found in the screen at?‘WooCommerce > Status > Tools’.

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Viewing 1 replies (of 1 total)

The topic ‘Woocommerce Analytics is not working’ is closed to new replies.