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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    WooCommerce has to process a large amount of data to generate the reports detailed in this section. To avoid potential performance issues the data is cached in a usable format and regularly updated.

    If you notice that the figures displayed in the reports differ from the actual figures on your website then you can clear the cache by going to?WooCommerce > Status > Tools?and running the?Clear Analytics Cache?tool. If after clearing the cache the figures still look off, try?reimporting historical data.

    Let us know how it goes.

    Thread Starter Magicways

    (@akash-khurana)

    importing historical data solves the issue. but it happens daily. i cannot regulary import historical data. I need a permenant solution.

    Hi @akash-khurana,

    importing historical data solves the issue. but it happens daily. i cannot regulary import historical data. I need a permenant solution.

    Thanks for confirming that importing historical data solves the issue.

    While this is unusual for the issue to keep happening on a daily basis, it indicates that some of your cron functions are failing. In this case, I recommend trying the following:

    1. Create a staging site
    2. Disable all active plugins and leave only WooCommerce as the active plugin
    3. Check if the issue persists with it happening on a daily basis.
    4. If it doesn’t, it’s possible there could be a plugin causing your cron jobs not to function as expected.

    Let us know your findings when you try this.

    Thank you for your patience and understanding.

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