Woocommerce and 2023 Theme Categories Conflict

  • Resolved Conor

    (@jrocbaby)


    1 year ago

    Hi WordPress Community,

    I’ve run into an issue using Woocommerce and the 2023 theme that I’m hoping can somehow be resolved without changing theme:

    On my website anonsounds.co.uk I have just started putting together a shopfront (i am rebuilding another website). The business sells spare parts, and a huge amount of them so we need category pages that display their subcategories, and products to be displayed only when you have reached a bottom-level subcategory.

    The problem is that on the current theme, it only shows the products in a category, regardless of how many categories and subcategories that product has.

    This can be seen on anonsounds.co.uk/products, where the only test product is visible. however this product has a category and 2 subcategories you should have to click through before you can find it. (I do have the correct settings set in the customiser for displaying categories and subcategories). Upon opening it in the breadcrumb menu you can see it has skipped displaying a category and two subcategories.

    Upon switching to the shopfront theme in my staging site, without making any changes to plugins, the problem was immediately fixed, indicating to me it is a conflict with the 2023 theme and Woocommerce. I have also tested switching back to the original 2023 theme instead of my child 2023 theme but this did not fix the problem.

    Has anyone got any idea what I could do to resolve this?

    Kind Regards, Conor

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @jrocbaby,

    Thank you for reaching out!

    The /products page is not working on your site so I’m not sure if I get the full picture.

    Could you please attach a few screenshots that illustrate the issue?

    If you don’t already have a screenshot service installed, here are a few free options: 

    Also, please attach a copy of your site’s System Status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

    Thread Starter Conor

    (@jrocbaby)

    thanks for your help, i have ditched tt3 now

    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @jrocbaby

    Since you’ve moved on from the 2023 theme, I’d recommend ensuring that the new theme you’ve chosen is fully compatible with WooCommerce to avoid similar issues in the future.

    If you encounter further issues or need any more assistance, please feel free to create a new topic. We’re here to help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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