woocommerce and The coupon code language is inconsistent

  • Resolved tmin

    (@tmin)


    2 years, 7 months ago

    Woocommerce has set the traditional language, but the coupon module displayed on the shopping cart and checkout page is in English. How can I set it to be displayed in traditional Chinese?

Viewing 15 replies - 1 through 15 (of 17 total)

  • Hi @tmin

    I understand that your site is in Chinese but the coupons are displayed in English.

    Just to check – are you using a plugin for the coupons?

    In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    I the meantime you can go through the documentation: https://woocommerce.com/document/coupon-management/

    Depending on the plugins your site has, some text could be generated from other plugins and not only from WooCommerce. You can use Loco Translate and then select that specific plugin/theme to find, select and translate the texts according to your needs.

    Thanks

    Thread Starter tmin

    (@tmin)

    I use the coupon function of woocomerce

    Hi @tmin

    Thanks for confirming.

    Please share the system status as requested above, and also your site URL, so that we can replicate the issue our end.

    Thread Starter tmin

    (@tmin)

    
### WordPress Environment ###

WordPress address (URL): https://kwong-tai.com.hk
Site address (URL): https://kwong-tai.com.hk
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.4.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: ? 40 MB  - 我們建議 WooCommerce 至少設定 64MB 的記憶體。請看: 增加 PHP 的記憶體配額
WP Debug Mode: –
WP Cron: ?
Language: zh_TW
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 60 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 60 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
總資料庫大小: 19.04MB
資料庫資料大小: 17.53MB
資料庫索引大小: 1.51MB
wp_woocommerce_sessions: 資料：0.51MB + 索引：0.02MB + 引擎 MyISAM
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wp_users: 資料：0.02MB + 索引：0.02MB + 引擎 MyISAM
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wp_wc_webhooks: 資料：0.00MB + 索引：0.00MB + 引擎 MyISAM
wp_xyz_ips_short_code: 資料：0.02MB + 索引：0.00MB + 引擎 InnoDB

### Post Type Counts ###

attachment: 424
cartflows_flow: 1
cartflows_step: 2
custom_css: 1
customize_changeset: 8
e-landing-page: 10
elementor_library: 17
nav_menu_item: 12
page: 24
post: 5
product: 152
revision: 974
seedprod: 2
shop_coupon: 3
shop_order: 22
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Advanced Woo Search: 由 ILLID – 2.53
All-in-One WP Migration: 由 ServMask – 7.58
Code Snippets: 由 Code Snippets Pro – 2.14.3
Elementor Pro 專業版: 由 Elementor.com – 3.6.5
Elementor: 由 Elementor.com – 3.6.4
Facebook for WooCommerce: 由 Facebook – 2.6.13
Facebook Chat Plugin - Live Chat Plugin for WordPress: 由 Meta – 2.4
Flexible Shipping: 由 WP Desk – 4.11.6
Social Login Buttons by Heateor: 由 Team Heateor – 1.2.10
Insert PHP Code Snippet: 由 xyzscripts.com – 1.3.3
Loco Translate: 由 Tim Whitlock – 2.6.1
一次性密碼登入/注册: 由 XootiX – 2.1
Points and Rewards for WooCommerce: 由 WP Swings – 1.2.6
Server-Side Cache AutoPurge: 由  – 1.0.1
ShipAny: 由 ShipAny – 1.0.40
Super Socializer: 由 Team Heateor – 7.13.32
WooCommerce Blocks: 由 Automattic – 7.4.2
WooCommerce Stripe Gateway: 由 WooCommerce – 6.3.0
WooCommerce PayPal Payments: 由 WooCommerce – 1.7.0 (可更新為版本 1.7.1)
WooCommerce: 由 Automattic – 6.4.1
WP Bottom Menu: 由 J4 – 1.4.3
Related Products for WooCommerce: 由 WebToffee – 1.4.3

### Inactive Plugins (6) ###

Click to Chat: 由 HoliThemes – 3.9.2
Contact Form 7: 由 Takayuki Miyoshi – 5.5.6
Email Verification / SMS verification / Mobile Verification: 由 miniOrange – 3.8.0
Header Footer Code Manager: 由 99robots – 1.1.21
JWT Auth: 由 Useful Team – 2.1.0
Yedpay for WooCommerce: 由 Yedpay – 1.1.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: HKD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

商店起點: #13 - /shop/
購物車: #14 - /cart/
結帳: #15 - /checkout/
我的帳號: #16 - /my-account/
服務條款: #718 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor
Version: 2.5.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – 如果你要修改 WooCommerce 或一個不是你自己建立的父佈景主題的話，那我們建議使用子佈景主題。請看: 如何建立一個子佈景主題
WooCommerce Support: ?

### Templates ###

Overrides: /home/kwongtai/www/www/wp-content/plugins/points-and-rewards-for-woocommerce/public/woocommerce/checkout/form-coupon.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: HK
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

完成: 1,016
Oldest: 2022-04-05 14:12:20 +0000
Newest: 2022-04-27 04:58:28 +0000

Failed: 1
Oldest: 2021-10-20 06:30:22 +0000
Newest: 2021-10-20 06:30:22 +0000

Pending: 2
Oldest: 2022-04-28 04:50:32 +0000
Newest: 2022-04-28 04:50:33 +0000

### Status report information ###

Generated at: 2022-04-27 13:40:49 +08:00

    Hi @tmin

    Thanks for sharing the System Status Report.

    The site is extremely low on the memory limit. (This is likely not the cause behind the issue though). You’ve allocated 40 MB while on our server requirements, we recommend a minimum of 256MB.

    We recommend requesting your host to increase this limit for you to meet the minimum requirement. Alternatively, if you’re comfortable doing it on your own, here’s a guide you can follow: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.

    I noticed you are using Loco Translate, yet the following is not getting translated:

    IMAGE
    Link to image: https://snipboard.io/eKiJMN.jpg

    If you are unable to detect where is that text coming from, you can use a string locator plugin such as this one: https://www.ads-software.com/plugins/string-locator/

    If need be you can reach out at Loco Translate’s support forum: https://www.ads-software.com/support/plugin/loco-translate/

    I hope you find this information helpful.

    Thread Starter tmin

    (@tmin)

    Yes, you can use loco translate to check the translation of woocommerce plug-in. The page does not call the relative language

    Hi @tmin

    Can you confirm if translations are up to date? You can check this under Dashboard > Updates:

    Link to image: https://snipboard.io/SWxy89.jpg

    If all up to date, then those English words may be overridden by the theme or another plugin. If you can’t find where those strings are coming from, using a string locator plugin like this (https://www.ads-software.com/plugins/string-locator/) can be helpful.

    Thread Starter tmin

    (@tmin)

    Yes, the translations are up-to-date. You can also find the string in the loco translate translation. The corresponding translation is displayed, but the page is still in English.

    Hi @tmin

    The corresponding translation is displayed, but the page is still in English

    Thanks for checking that.

    I see you are using a caching plugin:

    Server-Side Cache AutoPurge: 由 – 1.0.1

    Can you please purge all cache from it. Next, you’ll want to configure the plugin not to cache the cart, checkout, and My Account pages. Here’s a helpful guide: https://docs.woocommerce.com/document/configuring-caching-plugins/

    Let us know if that helped.

    Thread Starter tmin

    (@tmin)

    Yes, I have cleared the cache and installed WP super cache settings to ensure that the following pages (shopping cart, checkout, my account) will not be cached, and the result page is the same.

    Hello,

    WC Version: 6.4.1
    WC Database Version: 6.3.1

    To get the best performance on your site be sure the database version matches the WooCommerce version, you can update the database under WooCommerce > status > tools > update database, and then WooCommerce > status > tools > verify database. Please keep this in mind as a general recommendation.

    You can also change the string Have a coupon? Click here to enter your code using a plugin like https://www.ads-software.com/plugins/say-what/

    I hope this helps.

    Thread Starter tmin

    (@tmin)

    The database version matches the woo commerce version, but the problem still hasn’t been solved.

    Hello,

    Can you confirm whether the coupon line text isn’t overwritten by your theme or another plugin? You can check this by switching theme to storefront and deactivating plugins one by one.

    Alternatively, you can try changing the text by using https://www.ads-software.com/plugins/say-what/

    Thread Starter tmin

    (@tmin)

    Yes, I tried to change the theme store front and disable other plug-ins, but the page is still the same.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    To perform additional tests without affecting your live site, I recommend you use a staging site (your host might have that feature, but you can create it with WP Staging as an alternative).

    Then, set your staging site’s theme to Storefront, disable all plugins except for WooCommerce and, if the issue persists, please send us the staging site’s system report.

Viewing 15 replies - 1 through 15 (of 17 total)
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