WooCommerce App Unable to connect

  • Resolved braddobson1

    (@braddobson1)


    3 years, 4 months ago

    Hi

    I cannot connect to my store via the WooCommerce app. I used to be able to fine. It is now saying “unable to successfully connect to Pebbles Boutique”

    Any advice? I’ve tried disabling and reactivating Jetpack.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hello,

    Do you remember making any changes right before the issue started? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Stef

    (@serafinnyc)

    Try removing the app from your phone and then adding it back. Reconnect that way if you haven’t already.

    Thread Starter braddobson1

    (@braddobson1)

    
### WordPress Environment ###

WordPress address (URL): https://shop.pebblesboutiqueuk.com
Site address (URL): https://shop.pebblesboutiqueuk.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 102 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB-1:10.3.29+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: shop_
Total Database Size: 286.34MB
Database Data Size: 252.79MB
Database Index Size: 33.55MB
shop_woocommerce_sessions: Data: 4.02MB + Index: 0.11MB + Engine InnoDB
shop_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
shop_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
shop_woocommerce_order_itemmeta: Data: 4.05MB + Index: 4.13MB + Engine InnoDB
shop_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
shop_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_actionscheduler_actions: Data: 2.02MB + Index: 3.75MB + Engine InnoDB
shop_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_actionscheduler_logs: Data: 2.02MB + Index: 2.03MB + Engine InnoDB
shop_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_aiowps_failed_logins: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
shop_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_aiowps_login_activity: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
shop_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_comments: Data: 1.02MB + Index: 0.42MB + Engine InnoDB
shop_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_mailchimp_carts: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
shop_mailchimp_jobs: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
shop_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
shop_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
shop_options: Data: 11.11MB + Index: 2.05MB + Engine InnoDB
shop_postmeta: Data: 16.38MB + Index: 13.48MB + Engine InnoDB
shop_posts: Data: 2.44MB + Index: 0.83MB + Engine InnoDB
shop_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_term_relationships: Data: 0.28MB + Index: 0.19MB + Engine InnoDB
shop_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_usermeta: Data: 3.52MB + Index: 3.97MB + Engine InnoDB
shop_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
shop_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wcpdf_invoice_number: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
shop_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
shop_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wc_customer_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
shop_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wc_order_product_lookup: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
shop_wc_order_stats: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
shop_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wc_product_meta_lookup: Data: 0.39MB + Index: 0.69MB + Engine InnoDB
shop_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
shop_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
shop_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
shop_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
shop_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
shop_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
shop_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
shop_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
shop_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
shop_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
shop_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
shop_wpml_mails: Data: 201.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 610
custom_order_status: 1
nav_menu_item: 17
nf_sub: 260
page: 7
post: 2
product: 158
product_variation: 2738
revision: 110
shop_coupon: 23
shop_order: 355
shop_order_refund: 403
sl-insta-feed: 1
wp_block: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

Acowebs Woocommerce Dynamic Pricing: by Acowebs – 3.7.0
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.8

Clearpay Gateway for WooCommerce: by Clearpay – 3.1.1
Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Facebook for WooCommerce: by Facebook – 2.6.1
Jetpack: by Automattic – 9.8.1
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.7

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.5.1

Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Ninja Forms: by Saturday Drive – 3.5.5
one.com themes and plugins: by one.com – 0.8.6
Performance Cache: by one.com – 0.2.11
Storefront Footer Bar: by WooThemes – 1.0.4
Storefront Hamburger Menu: by WooCommerce – 1.2.2
Storefront Homepage Contact Section: by WooThemes – 1.0.5
Storefront Mega Menus: by WooCommerce – 1.6.2
Storefront Parallax Hero: by WooCommerce – 1.5.7
Storefront Powerpack: by WooCommerce – 1.5.0 (update to version 1.6.1 is available)
Storefront Product Sharing: by WooCommerce – 1.0.6
WooCommerce Blocks: by Automattic – 5.4.0
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.5.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.14
WooCommerce: by Automattic – 5.4.1
WP Mail Logging: by MailPoet – 1.9.7

### Inactive Plugins (3) ###

Storefront Pricing Tables: by WooCommerce – 1.1.0
Storefront Product Hero: by WooThemes – 1.2.13
Yoast SEO: by Team Yoast – 16.6

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Basket: #7 - /basket/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Galleria
Version: 2.2.18
Author URL: https://woocommerce.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.3.0 – 3.7.0 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 5
Oldest: 2021-06-05 22:02:49 +0100
Newest: 2021-06-14 16:23:08 +0100

Complete: 5,447
Oldest: 2021-05-30 08:17:26 +0100
Newest: 2021-06-30 06:14:00 +0100

Failed: 10
Oldest: –
Newest: –

Pending: 3
Oldest: 2021-06-30 06:18:23 +0100
Newest: 2021-07-01 05:20:08 +0100

### Status report information ###

Generated at: 2021-06-30 06:18:35 +01:00
    Plugin Support con

    (@conschneider)

    Engineer

    Thank you for the system status report, your site looks a-ok in terms of configuration.
    Have you tried Stef’s advice yet?

    > Try removing the app from your phone and then adding it back. Reconnect that way if you haven’t already.

    Kind regards,

    Thread Starter braddobson1

    (@braddobson1)

    I have yes. On multiple occasions unfortunately. I’ve also disconnected jet pack and reconnected that too.

    Thread Starter braddobson1

    (@braddobson1)

    Any other suggestions?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Well, that’s strange. By any chance, have you updated any plugins recently? If so, I’d suggest disabling it or even disabling all the plugins to see if this issue isn’t caused by a plugin interfering in the process.

    Keep us posted ??

    Stef

    (@serafinnyc)

    Wrong post

    Thread Starter braddobson1

    (@braddobson1)

    I tend to have my plugins update automatically. Do you suggest disabling them all, seeing if it works, then reactivating one by one?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Oh, I see!

    Do you suggest disabling them all, seeing if it works, then reactivating one by one?

    Yep, exactly!

    Please keep us posted, we will be more than happy to help moving forward. ??

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 11 replies - 1 through 11 (of 11 total)
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