Woocommerce Automated Tax not working

Hi there!

I have set the [Automated taxes] in [enabled Automated taxes], and the shop address in [United States (US) — Kentucky]

Can you please reconfirm the billing/shipping address is from a different state?

I’m asking because if it is not, then this is expected: https://www.ads-software.com/support/topic/automated-tax-not-working/#post-13400762

If not, can you please get back to us with the System Status Report and an example address where TAX isn’t returned?

re: System Status Report

* You can find it via WooCommerce > Status.
* Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

I don’t even see the Automated Taxes menu item. That first dropdown menu is not even there. What do I need to set this? Thanks.

• This reply was modified 4 years, 5 months ago by radascuta.

HI radascuta,

you need to setting
wp-admin/admin.php?page=wc-settings
WooCommerce > Settings > General > Store Address > Country / State

in Following countries
United States, Canadian, Australian, and United Kingdom based stores, plus a growing list of countries in the rest of the world including: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

https://woocommerce.com/products/tax/

Aashik P, I got it, Thank you.

@angelrabbit Glad you got it sorted ??

@radascuta

That first dropdown menu is not even there. What do I need to set this?

You’d only want to install and activate WooCommerce Shipping and follow the instructions in the documentation: https://docs.woocommerce.com/document/woocommerce-services/

If you’ve already followed the steps there, can you please get back on this topic with the System Status Report and a screenshot of what you’re seeing under WP Admin > WooCommerce > Settings > Tax?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Thank you for working with us on this.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

@radascuta if you still need help with this, please open a new topic with the details requested above.