Woocommerce automatically updated my stock from Out of stock to In stock

Hi @faisal99 ,

Thanks for reaching out!

I understand that you are experiencing issues with product stock increasing, as well as out of stock products changing to in stock automatically.

This is very unusual behavior and not the default of WooCommerce core.

In order to get a better understanding of your site setup, could you please share a copy of your site’s System status report, which you can find by navigating to WooCommerc</stronge>?→?Status. Select?Get system report?and then?Copy for support.?

Once you have this, kindly share it in your response here.

Thanks!

### WordPress Environment ###

WordPress address (URL): https://technicbriks.com
Site address (URL): https://technicbriks.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_
Total Database Size: 46.05MB
Database Data Size: 36.02MB
Database Index Size: 10.03MB
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### Post Type Counts ###

attachment: 154
custom_css: 3
customize_changeset: 81
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 105
page: 21
post: 19
product: 97
product_variation: 30
revision: 582
seedprod: 1
shop_order: 161
shop_order_refund: 6
vc_settings_preset: 1
wp_block: 1
wp_global_styles: 1
wpcf7_contact_form: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Contact Form 7: by Takayuki Miyoshi – 5.6.1
Eletra Essential: by Lpd-Themes – 1.0.3
Google Listings and Ads: by WooCommerce – 2.0.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Kirki Customizer Framework: by David Vongries – 4.0.24
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Phoenix Media Rename: by crossi72 – 3.8.5
Slider Revolution: by ThemePunch – 6.5.5
Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.2.5
Temporary Login Without Password: by StoreApps – 1.7.3
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.11
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce: by Automattic – 6.7.0
Wordfence Security: by Wordfence – 7.5.11
Yoast SEO: by Team Yoast – 19.3
YITH WooCommerce Compare: by YITH – 2.16.0
YITH WooCommerce Frequently Bought Together: by YITH – 1.15.0
YITH WooCommerce Wishlist: by YITH – 3.11.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5036 - /products/
Cart: #23 - /cart/
Checkout: #24 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Eletra
Version: 1.0.12
Author URL: https://lpd-themes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: eletra/woocommerce/emails/customer-invoice.php
eletra/woocommerce/emails/customer-on-hold-order.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: ES
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-22 14:27:50 +00:00
Options: ?
Notes: 99
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Yes
Blog ID: 197256404
Account ID: acct_1JVh5D2HC8eqxfif

### Action Scheduler ###

Canceled: 1
Oldest: 2022-07-10 14:19:12 +0000
Newest: 2022-07-10 14:19:12 +0000

Complete: 8,010
Oldest: 2022-06-22 13:38:12 +0000
Newest: 2022-07-22 10:58:50 +0000

Failed: 3
Oldest: 2022-03-26 15:56:57 +0000
Newest: 2022-05-31 14:09:22 +0000

Pending: 4
Oldest: 2022-07-22 15:21:13 +0000
Newest: 2022-07-25 19:40:48 +0000

### Status report information ###

Generated at: 2022-07-22 12:41:43 +00:00

Hi @faisal99!

Thank you for sending the system status.

I couldn’t find in it something related to the issue you have; it makes me think that it could be related to a conflict between WooCommerce and your theme or another plugin you have.

As a first step, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

Before you proceed, always be sure you have a good backup of your site and database in place so that if something goes wrong, you can restore your site to a functioning state.

You can find more about how to do a conflict test here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

Hi Juan,

We followed all your given instructions but it didn’t help us to fix this stock issue…

We are willing to give access to our shop to look in it further…. thanks…

As a first step, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

Before you proceed, always be sure you have a good backup of your site and database in place so that if something goes wrong, you can restore your site to a functioning state.

Hi @faisal99

Thanks for the update. I understand that you ran a full conflict test but that didn’t help find a conflicting tool.

Does the site have any custom code added? If so, were those disabled during the conflict testing?

We are willing to give access to our shop to look in it further

The forum rules do not allow sharing of login credentials. We’re happy to assist directly on the forum without having access to the site’s backend.

If you would prefer private support to have someone troubleshoot your site, we’d recommend reaching out to hire one of the WooCommerce developers here: https://woocommerce.com/customizations/

* If you are using paid extensions from the WooCommerce.com marketplace, then you can open a support ticket under the account where you purchased the extensions.

Otherwise, this forum is the best place for support with the core WooCommerce plugin.

May I know if this problem is happening for one particular product or for all products?

Also, can you confirm if your Out Of Stock Threshold , Stock Display Format , etc settings are entered the way you want it to be? This documentation may be of help: https://woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options

Link to image: https://woocommerce.com/wp-content/uploads/2022/04/products-tab-inventory.png

Let us know how it goes.