Woocommerce basic questions on operating it

  • Hello

    I am new to woocommerce so I apologize in advance for the basic questions.

    I got my first order today (woohoo). I sent the product out and changed the status to “processing”.

    – Does this automatically send them an email letting them know that we’re working on it?
    – How do I know when to set it to complete? I am not notified when they receive the item
    – Is there anything else you would recommend I do (or any addons you recommend i get) to streamline everything?

    I am using just the basic woocommerce (free version).

    Thanks

    https://www.ads-software.com/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)

  • Check the settings. I think there are videos on woothemes on what to do.

    https://www.woothemes.com/videos/

    Hi hin1219, welcome to woo. One of the great things about WordPress and woo is that you can do whatever you want. On my store, I usually set the order to completed after I’ve shipped and put in a tracking number. For more help on statuses check out https://docs.woothemes.com/document/managing-orders/

    Woo commerce will send an email to the customer on order status change. The emails can be edited.

    You can also install plugins to customize order status options. So if you want a status of ‘at factory’ you could do that.

    I’d recommend any plugin that helps automate your workflow. I installed order exporting and FedEx label maker plugins to help me get orders out the door faster.

    Congrats on your first order!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce basic questions on operating it’ is closed to new replies.