Woocommerce blank page after login

Hi Maola,

Just a quick thought for you. “Cache and Cookie”

Have you just upgraded to WordPress 5.8 too?

If so try another browser and if that works or allows you in to your woocommerce account page without a reload, clear down you cache and cookies in your current browser.

It will not hurt to try…

Andrew

Hi andrew,

I just tried it on another browser but still the same issue.

Hi @maola. Thanks for testing another browser. Can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL. This doesn’t contain any sensitive information.

Additionally, do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.

If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL

Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?

Thanks!

I found 4 fatal errors in my logs, here are the links to all 4:

fatal1
Fatal2
fatal3
fatal4

I also discovered that every time I click go to vendors dashboard, the page just reloads.

And this is my woocommerce status:

### WordPress Environment ###

WordPress address (URL): https://emporium542366783.wpcomstaging.com
Site address (URL): https://emporium542366783.wpcomstaging.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 7.4.21
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.77.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 22.04MB
Database Data Size: 18.48MB
Database Index Size: 3.56MB
wp_woocommerce_sessions: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_follow_store_followers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_report_abuse_reports: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_dokan_rma_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_rma_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_rma_request_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.23MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 4.02MB + Index: 0.42MB + Engine InnoDB
wp_posts: Data: 1.44MB + Index: 0.13MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_swpm_membership_meta_tbl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_swpm_membership_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_swpm_members_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_swpm_payments_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_taxjar_record_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_watchlist_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpuf_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpuf_transaction: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

astra_adv_header: 5
attachment: 175
cartflows_flow: 2
cartflows_step: 4
customize_changeset: 24
custom_css: 3
dokan_store_support: 3
elementor_library: 5
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
jp_vid_sitemap: 2
nav_menu_item: 28
page: 30
post: 2
product: 66
product_variation: 2
revision: 200
shop_order: 2
wpforms: 1
wpuf_forms: 2
wpuf_input: 8
wpuf_profile: 6
wp_template_part: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Advanced Woo Search: by ILLID – 2.32
Akismet Anti-Spam: by Automattic – 4.1.10
AMP: by AMP Project Contributors – 2.1.3
Astra Pro: by Brainstorm Force – 3.5.6
Starter Templates: by Brainstorm Force – 2.6.18
CartFlows: by CartFlows Inc – 1.7.0
Crowdsignal Forms: by Automattic – 1.5.4
Dokan: by weDevs – 3.2.8
Dokan Menu Hider: by Nayem – 2.5.2
Dokan Pro: by weDevs – 3.2.0
Elementor Pro: by Elementor.com – 3.3.2
Elementor: by Elementor.com – 3.3.1
Gutenberg: by Gutenberg Team – 11.1.0
Jetpack: by Automattic – 9.9.1
Layout Grid: by Automattic – 1.7
TI WooCommerce Wishlist: by TemplateInvaders – 1.26.1
WooCommerce: by Automattic – 5.5.2
WP User Frontend Pro - business: by weDevs – 3.4.6
WP User Frontend: by weDevs – 3.5.19
WPForms Lite: by WPForms – 1.6.8.1

### Inactive Plugins (35) ###

Astra Bulk Edit: by Brainstorm Force – 1.2.6
Astra Customizer Reset: by Brainstorm Force – 1.0.4
Astra Widgets: by Brainstorm Force – 1.2.9
Classic Editor: by WordPress Contributors – 1.6.2
CoBlocks: by GoDaddy – 2.14.2
Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.18
Custom Fonts: by Brainstorm Force – 1.3.2
Customizer Search: by Brainstorm Force – 1.1.6
Facebook for WooCommerce: by Facebook – 2.6.1
Import / Export Customizer Settings: by Brainstorm Force – 1.0.4
Klarna Checkout for WooCommerce: by Krokedil – 2.5.8
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.5.1

Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Page Optimize: by Automattic – 0.5.1
Redux: by Redux.io
Extendify – 4.1.29

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Sidebar Manager: by Brainstorm Force – 1.1.7
Slider Revolution: by ThemePunch – 6.5.5
Storefront Powerpack: by WooCommerce – 2.0.0
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.2.11
WooCommerce Australia Post Shipping: by WooCommerce – 2.4.28
WooCommerce Canada Post Shipping: by WooCommerce – 2.5.20
WooCommerce eWAY Payment Gateway: by WooCommerce – 3.2.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce Product Add-ons: by WooCommerce – 4.1.0
WooCommerce Royal Mail: by WooCommerce – 2.5.36
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce Square: by WooCommerce – 2.5.3
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce UPS Shipping: by WooCommerce – 3.2.34
WooCommerce USPS Shipping: by WooCommerce – 4.4.59
Woocommerce Watchlist Notifications: by Priya Jain – 1.0.0
Woo Shortcodes Kit: by Alberto G. – 1.9.9
WordPress.com Editing Toolkit: by Automattic – 3.11861

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
WP.com Site Helper: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #38 - /store/
Cart: ? Page not set
Checkout: ? Page not set
My account: #41 - /my-account/
Terms and conditions: #3339 - /terms-and-condition/

### Theme ###

Name: Astra
Version: 3.6.5 (update to version 3.6.6 is available)
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 312
Oldest: 2021-07-17 04:53:33 -0700
Newest: 2021-07-27 23:14:19 -0700

Pending: 4
Oldest: 2021-07-28 17:07:40 -0700
Newest: 2021-08-03 11:42:53 -0700

### Status report information ###

Generated at: 2021-07-28 00:09:39 -07:00

• This reply was modified 3 years, 4 months ago by maola.

Hi @maola,

I see that from this July 24th error log, there are some errors related to your Astra theme. I also see that the theme has an available update:

Name: Astra
Version: 3.6.5 (update to version 3.6.6 is available)

So, I would start with this update. Since the errors were reported in the theme’s functions.php and you’re not using a child theme, the new version could resolve them after it overwrites that file.

Now, if the above does not solve the issue, you will want to reach your host and request them to purge all cache for your site. From there, clear your browser cache and preferable check if the issue still persists using an incognito/private browser window.

Let us know how it goes.

Thanks.

Thank very much, Updating my theme solved the issue.

Hey @maola,

Thanks for letting us know that updating the theme resolved the issue. That’s great!

Feel free to open a new topic if you need further help from us.

Cheers.