WooCommerce Booking

Hi,
No, we don’t have support for the WooCommerce Booking plugin. We will love to have it but Booking is a premium plugin and we don’t have access to it.

Thank you
B

If it can help, I can provide a staging environment of my installation which includes Booking plugin. What do you think?

@fab1987a

Do not post login information, even test IDs and test passwords.
This includes staging environment.

Yi @fierevere , absolutely, I won’t post any information in public. But you can reach out in private.

This is a violation of forum guidelines and shouldnt be allowed.
Either, for sending person and accepting person.

Plugin authors shouldnt not accept your offer to login to your site. Even test site.

never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Also, please read this article on the nuances of such a request.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

So sorry @fierevere , I wasn’t aware of that. I’ll keep it in mind for the future, thank you.