WooCommerce – Canceled Order – Send Email to Customer

We don’t have one for users, but if you cancel one you can add a customer note to notify them with a reason.

Thank you Mike. I appreciate the quick response.

Is there any way I can automate this? Maybe an extension or hook?

Hi Fabio,

You can use these hooks to fire an email:

woocommerce_order_status_pending_to_cancelled
woocommerce_order_status_on-hold_to_cancelled

or

woocommerce_order_status_changed

Abracos,
Gabriel

https://www.ads-software.com/support/topic/woocommerce-cancelled-order-e-mail-notification-for-my-clients?replies=8#post-8539782

Add this to your functions.php file and have fun.

/**
 * Adds the customer email on the receipient list for cancelled orders notifications.
 * */
function cancelled_order_add_customer_email($emails)
{
	class My_WC_Email_Cancelled_Order extends WC_Email_Cancelled_Order 
	{
		public function trigger($order_id) {
			$this->recipient .= (empty($this->recipient) ? '' : ',').wc_get_order($order_id)->billing_email;
			return parent::trigger($order_id);	
		}
	}
	$emails['WC_Email_Cancelled_Order'] = new My_WC_Email_Cancelled_Order();
	return $emails;
}
add_filter('woocommerce_email_classes', 'cancelled_order_add_customer_email', 10);

Attaching a plugin which works great with emails and have an option to customize custom email templates for WooCommerce..
Plugin will be updated today with automatic “order canceled” email action as well.

https://codecanyon.net/item/woocommerce-email-customizer-pro/18831495

Any question , problems or suggestion with this plugin you can contact to [email protected]

Thanks.

Hey is their any way by which the vendor can get an email if a product from his shop has been cancelled .

Like,

Customer requests cancel-> admin cancels the order -> vendor and customer receive the cancellattion notif.

i want add cancle order option in customer account section… how it is possible