WooCommerce: Cannot buy product

  • Resolved thedoctorcoernel

    (@thedoctorcoernel)


    3 years, 10 months ago

    I was about to buy streaming bandwith however the WooCommerce integration seems to be broken:

    When clicking on the product e.g. videostream I want to sell the error message appears that I have to be logged in before I can see the video.

    There is no product image, no product description.

    Only after I create a user account I can see those things and then buy the product.

    What I want is exactly what is shown on your sample page: https://golive.wpstream.net/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wpstream

    (@wpstream)

    Hello there,

    This may be caused by a plugin/theme conflict. Please carry out a conflict assessment by following the instructions in this thread. If you still encounter the same issue after attempting the assessment, let us know what the outcomes of the test were and we will attempt to troubleshoot from there.

    Looking forward to your response!

    Thread Starter thedoctorcoernel

    (@thedoctorcoernel)

    I can confirm that on a localhost XAMPP vanilla wordpress installation with wpstream and Woocommerce only the product does appear in the shop without any problems.

    I will find out the interfering plugin(s) / theme.

    Thread Starter thedoctorcoernel

    (@thedoctorcoernel)

    The conflict was easy to find:
    The theme “Busiprof” causes the error.

    Thread Starter thedoctorcoernel

    (@thedoctorcoernel)

    Can confirm again after I thought it was not the theme.
    After switching themes and clearing the cache properly I could easily switch between working shop and not working shop!

    Plugin Author wpstream

    (@wpstream)

    Hello there,

    Great to hear that you were able to identify where the conflict was coming from. Please let me know if there is anything else I can do for you ??

Viewing 5 replies - 1 through 5 (of 5 total)
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