WooCommerce can’t sync to my facebook page

Hey there!

Can you do a few things to help us help you?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Can you please also tell us a bit more about any errors you are seeing, or any messages relating to this?

Would you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow the below steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

Also, please check the guide here for troubleshooting issues like this, and work through the steps there: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/

Hi there, thanks for the response, Yes I’ll do this!

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.dailytek.co.za
Site address (URL): https://www.dailytek.co.za
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 16 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB-0+deb10u1
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: 6zhEZ_
Total Database Size: 22.32MB
Database Data Size: 18.08MB
Database Index Size: 4.24MB
6zhEZ_woocommerce_sessions: Data: 0.45MB + Index: 0.02MB + Engine InnoDB
6zhEZ_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
6zhEZ_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
6zhEZ_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_actionscheduler_actions: Data: 1.02MB + Index: 0.75MB + Engine InnoDB
6zhEZ_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_actionscheduler_logs: Data: 1.02MB + Index: 0.30MB + Engine InnoDB
6zhEZ_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
6zhEZ_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_options: Data: 7.50MB + Index: 0.19MB + Engine InnoDB
6zhEZ_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_postmeta: Data: 4.52MB + Index: 0.70MB + Engine InnoDB
6zhEZ_posts: Data: 1.48MB + Index: 0.23MB + Engine InnoDB
6zhEZ_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
6zhEZ_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_searchinsights_archive: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_searchinsights_single: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_termmeta: Data: 0.27MB + Index: 0.34MB + Engine InnoDB
6zhEZ_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
6zhEZ_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
6zhEZ_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
6zhEZ_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
6zhEZ_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
6zhEZ_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
6zhEZ_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
6zhEZ_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
6zhEZ_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
6zhEZ_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_yoast_indexable: Data: 0.39MB + Index: 0.19MB + Engine InnoDB
6zhEZ_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
6zhEZ_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
6zhEZ_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
6zhEZ_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 434
custom_css: 3
customize_changeset: 1
elementor_library: 9
elementor-hf: 2
nav_menu_item: 20
page: 12
post: 12
product: 60
product_variation: 19
revision: 408
shop_coupon: 1
shop_order: 7
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (36) ###

Age Gate: by Phil Baker – 2.16.1
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.12.0
Animentor – Lottie & Bodymovin widget for Elementor: by overengineer – 1.1.1
Chaty: by Premio – 2.8.2
Customer Reviews for WooCommerce: by CusRev – 4.18
Elementor: by Elementor.com – 3.2.5
Facebook for WooCommerce: by Facebook – 2.6.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Site Kit by Google: by Google – 1.35.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.2

Hello Dolly: by Matt Mullenweg – 1.7.2
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 9.8.1
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
PowerPack Lite for Elementor: by IdeaBox Creations – 2.4.0
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.183

Qty Increment Buttons for WooCommerce: by taisho – 2.7.5
Really Simple SSL: by Really Simple Plugins – 4.0.15
Rank Math SEO: by Rank Math – 1.0.67
Storefront Top Bar: by Wooassist – 1.1.1
Title Remover: by WPGurus – 1.2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
Fastway for WooCommerce: by Fastway – 2.1.1
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.15
WooCommerce: by Automattic – 5.4.1
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.9.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

WP Search Insights - Privacy-Friendly Search Analytics: by Mark Wolters – 1.3.6
WPForms Lite: by WPForms – 1.6.7.3
YITH WooCommerce Wishlist: by YITH – 3.0.23

### Inactive Plugins (1) ###

WooCommerce Product Archive Customiser: by jameskoster – 1.0.5

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1730 - /index.php/shop/
Cart: #1731 - /index.php/cart/
Checkout: #1732 - /index.php/checkout/
My account: #1733 - /index.php/my-account-dailytek/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront Child Theme
Version: 1.0.0
Author URL: https://stuartduff.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.7.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 2,093
Oldest: 2021-06-14 07:41:20 +0000
Newest: 2021-07-06 05:50:12 +0000

Pending: 6
Oldest: 2021-07-06 06:03:27 +0000
Newest: 2021-07-12 21:52:21 +0000

### Status report information ###

Generated at: 2021-07-06 07:54:59 +02:00

The error:

Once I go to “Get started” The first thing that seems off is all of the created catalogues tell me “Catalogue is not associated with the shop tied to your page or Instagram account” or “something went wrong, this catalogue is unavailable at the moment”

It does however allow me to continue, and when I do and I get to the stage where it is linking to facebook, it says something went wrong: This may be because of a technical error we are trying to fix, please try reloading this page.

Once I do that, it reloads, and the whole process just starts over again

I can’t enable debug mode when using the latest version of the plugin, the option isn’t available, I can only click get started, and that is where my issues lie, since I can’t get started and the syncing with my page doesn’t want to happen initially.

I hope this is enough info to help you spot the error! I’ll go look at the documentation now and see if that helps. If it does, I will update here.

Sorry for the delayed response here, @seevis! We completely missed your reply.

Are you still having issues with this?

If yes, as a first step I would suggest a clean uninstall of the Facebook plugin by following the steps here. Then, please re-install the plugin and try to set it up again.

If you run into errors again during the process, please take screenshots of them. You can use https://snipboard.io/ to share those with us.

From the System Status Report you’ve shared with us too, I see some server configuration values that are a little low. Although they might not be causing your particular issue, they’re still worth checking. Please get in touch with your hosting provider about adjusting the following:

• PHP Post Max Size: 16 MB to at least 64 MB
• PHP Time Limit: 120 to at least 300
• Max Upload Size: 16 MB to at least 64 MB

We look forward to hearing back from you!

Hi there! I can’t un connect the Facebook for Woocommerce from my website, since the issue is that I can’t link it up to begin with. I would absolutely love to find a fix for this please! Every time I click on the “Get started” button, and go through the steps, on the last step while linking, I am faced with this response:

https://snipboard.io/2jogH4.jpg

I really hope we can get a fix for this! It has been very unfortunate not being able to link my website and my Facebook page as of yet.

Any and all support will be greatly appreciated!

I am closing in on a nice sale that I wish to run, it will be amazing to connect my page to my store before that. I also just got WhatsApp business, and it will work great if I can have my products readily available on Facebook. Please!!

Hello @seevis,

Sorry this still isn’t working! Here is another troubleshooting step to try:

1. Navigate to https://dailytek.co.za/wp-admin/options.php
2. Find wc_facebook_external_business_id in the page
3. Update field to include only letters, numbers, and dashes. We recommend your storename with a 13 digit string, like so: dailytek-5q4dc32ck06q2 ← 13-digit random string
4. Go back to WooCommerce > Facebook and click “Get Started” again

Additionally, if you haven’t yet increased the server limits from Cara’s prior message, please give that a try as well.

Let us know what you’ve tried and how it goes, we look forward to hearing back from you!

Hi there! I changed the wc_facebook_external_business_id variable and went to “Get Started” again, and still no luck, I keep getting the exact same error.

I had a different Facebook page previously linked to my website, and there is more than 1 pixel to choose from. Would the error be on the Facebook side of things by any chance?

I have also contacted my host and asked them to change the necessary variables, but this has clearly also not worked in the end!

Are there any other avenues to follow? I don’t want to believe that it is just plan impossible for me to use this plugin!

Thanks for the continued assistance!

Hi @seevis

I’m sorry this is not working yet. Going back to the error message you reported on your first message:

“Catalogue is not associated with the shop tied to your page or Instagram account” or “something went wrong, this catalogue is unavailable at the moment”

From doing some research on Facebook’s website I see that they say that your commerce account, Instagram account, and Facebook Page must be connected to the same Business Manager, and that error is suggesting that the Business Managers are not matching up on all fronts.

Do you maybe have different Business Managers? Can you please check if you’re initiating the catalog from the same Business Manager that you created it from?

Facebook has some step-by-step instructions on where to check those settings:

https://www.facebook.com/business/help/1122222851277569

Also, you may want to get in touch with Facebook Business Extension support in case they can provide additional information on the error messages you’re getting here: https://www.facebook.com/help/contact/552096935652452

Hope this helps! Please let us know if the problem persists or if you have additional questions.

Hi, @seevis! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

Hi there everyone!

I wanted to thank you for all of the assistance that you gave me through this issue, I also wanted to add the solution to my issue in case anyone else has a similar issue and stumbles upon this thread:

The issue was that my commerce account was denied on Facebook’s side. Apparently we haven’t displayed enough trustworthiness on our page haha!

I have got quite allot of tips on how to fix this, you just need to contact commerce support to get help on resolving this issue if you are in the same boat as I was/am.

You can contact them, explaining the issues here: https://www.facebook.com/help/contact/262773191256733

Once again, thanks for all of the assistance from the plugin Support!

Good luck!

Hey @seevis,

That’s fantastic to hear you managed to get this resolved. Also thanks for taking the time to post the solution which may help others in a similar situation, it’s really appreciated.

If you require any assistance in the future please do let us know. I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.`