WooCommerce Cart Problem

Hi there,

I took a look at your site and see what you mean — even after adding a product to the Cart, the Cart page still shows as empty.

This issue is most often caused by caching on the site. Please make sure your Cart, Checkout, and My Account pages are all excluded from any caching plugins you have installed on the site. Also, please reach out to your hosting company to make sure those pages are completely excluded from caching on the server itself as well.

If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Please let me know how that goes, or if you have any questions!

Hi!

Thank you for your support. I checked the plugin page as you adviced but i didn’t notice any caching plugin. So, here is my site’s system report, I will be appreciate if you can help me to solve this problem.

### WordPress Environment ###

WordPress address (URL): https://behaminhome.com
Site address (URL): https://behaminhome.com
WC Version: 4.3.3
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: tr_TR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.3
WC Database Prefix: wp_40sxjs77w5_
Total Database Size: 7.20MB
Database Data Size: 5.40MB
Database Index Size: 1.80MB
wp_40sxjs77w5_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_actionscheduler_actions: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_40sxjs77w5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_40sxjs77w5_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_40sxjs77w5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_options: Data: 2.22MB + Index: 0.08MB + Engine InnoDB
wp_40sxjs77w5_postmeta: Data: 0.34MB + Index: 0.14MB + Engine InnoDB
wp_40sxjs77w5_posts: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
wp_40sxjs77w5_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_40sxjs77w5_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_40sxjs77w5_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_40sxjs77w5_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_40sxjs77w5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_40sxjs77w5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_yoast_indexable: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_40sxjs77w5_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_40sxjs77w5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_40sxjs77w5_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_40sxjs77w5_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 74
custom_css: 1
customize_changeset: 88
nav_menu_item: 18
page: 12
post: 2
product: 15
revision: 93
shop_coupon: 3
shop_order: 3
subscribe-form: 1
wp_block: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

CoBlocks: by GoDaddy – 2.2.1
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4
Homepage Control: by WooThemes – 2.0.3
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.3.3
My Custom Functions: by Space X-Chimp – 4.43
Image optimization service by Optimole: by Optimole – 2.4.2
WooCommerce Pay with Credit Card: by Shopier – 1.0.8 – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce: by Automattic – 4.3.3
Yoast SEO: by Team Yoast – 14.7

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.18.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: TRY (?)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #52 - /magaza/
Cart: #53 - /sepet/
Checkout: #54 - /odeme/
My account: #55 - /hesabim/
Terms and conditions: #3 - /cerez-politikasi/

### Theme ###

Name: Storefront
Version: 2.5.8
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 321
Oldest: 2020-07-22 12:23:46 +0000
Newest: 2020-08-17 08:25:33 +0000

Pending: 1
Oldest: 2020-08-17 08:40:33 +0000
Newest: 2020-08-17 08:40:33 +0000

Hi @behaminhome

Save permalinks by going to Settings > Permalinks and click “Save Changes”. Next, disable all plugins except for WooCommerce to see if this resolves the problem.

If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

Here is a link that better outlines that process:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Hi @johndcoy

Many thanks for your help. I tried to deactivate every plugin and finally found the ploblematic one: Google Tag Manager for WordPress. So, the site is working smoothly now. Thanks again!

@behaminhome
hello there
i have your problem now and my cart is always empty
would you please tell me ehat was your problem and how you fixed it?

Hi @masoumeyavari

Please follow the instructions @johndcoy wrote before. It worked for my website.

Save permalinks by going to Settings > Permalinks and click “Save Changes”. Next, disable all plugins except for WooCommerce to see if this resolves the problem.

If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.