WooCommerce Categories not working

  • Resolved katherinelamb

    (@katherinelamb)


    2 years, 5 months ago

    After sorting the products in my ecommerce store into their proper categories, I placed four categories as a dropdown on the main menu under ‘Shop’. The categories are clickable, but only take me to a blank page. Links to the categories also show up on the individual product pages, but again only take me to the same blank page.
    What did I miss?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    You can perform a full conflict test to find what is causing the issue.

    You will need to deactivate temporarily all plugins except WooCommerce then switch to a default WP theme e.g. Storefront. Then check if the issue is still present, if not, it means there was a conflict and you can gradually re-activate the theme and plugins one by one (and check again after each reactivation) until you find what is causing the issue.

    If that does not work, please provide your System Report under WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    You can also share screenshots of your settings under Appearance > Menus You can send it via https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Let us know how it goes.

    We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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