woocommerce causes Critical Error

Hi there @bachrach,

Thanks for reaching out.

I understand you are seeing a critical error when trying to go to customize in your website. This is unusual as we have not heard of any similar report.

In order to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Try downloading the plugin from this page, and then simply upload and overwrite the existing. Back up first of course.

We just had the same on a site, and it showed Woo was up to version 8.5.0

This also shows on other updates. The latest version on here is 8.4.0

The odd thing is, after ‘downgrading’ to 8.4.0, there is no update to run.

Something strange must have happened with the updates?

Hopefully this will fix the issue for you too.

ho notato anche io questa cosa ma a me capita anche sul sito di staging quindi credo sia un problema legato all’ultimo aggiornamento rilasciato

@lanxalot – thank you for your response
I just want to make sure exactly where do you mean I should download it.
When I go to this link https://www.ads-software.com/plugins/woocommerce/ it’s only got version 8.5.1 available to download and I can see that I’m running on 8.4.0 – but its not been telling me to update within WordPress – anyway i just want yo make sure i download from the correct place

Hi @ckadenge

Systestem status report below I cannot find any error logs however
Thanks

` WordPress Environment</p> <p class=””>WordPress address (URL): https://letsbraai.co.uk<br>Site address (URL): https://letsbraai.co.uk<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache<br>PHP Version: 8.1.26<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 5.6.51-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.4.0<br>WC Database Prefix: wp_<br>Total Database Size: 77.63MB<br>Database Data Size: 67.64MB<br>Database Index Size: 9.99MB<br>wp_woocommerce_sessions: Data: 36.63MB + Index: 1.10MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.12MB + Index: 0.06MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 0.71MB + Index: 0.53MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_actions: Data: 0.26MB + Index: 0.12MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 0.26MB + Index: 0.16MB + Engine MyISAM<br>wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_comments: Data: 0.70MB + Index: 0.25MB + Engine MyISAM<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_gpf_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_options: Data: 7.21MB + Index: 0.15MB + Engine MyISAM<br>wp_postmeta: Data: 5.44MB + Index: 1.74MB + Engine MyISAM<br>wp_posts: Data: 6.79MB + Index: 0.21MB + Engine MyISAM<br>wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine 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0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.11MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.06MB + Index: 0.04MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yith_wcwl: Data: 2.97MB + Index: 1.54MB + Engine MyISAM<br>wp_yith_wcwl_lists: Data: 3.56MB + Index: 2.04MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM Post Type Counts</p> <p class=””>apus_footer: 1<br>attachment: 189<br>custom_css: 1<br>nav_menu_item: 16<br>oembed_cache: 1<br>page: 19<br>post: 10<br>product: 21<br>revision: 699<br>seedprod: 1<br>shop_order: 808<br>shop_order_refund: 35<br>shortcoder: 1<br>testimonial: 4<br>tss-sc: 1<br>vc_settings_preset: 2<br>wp_global_styles: 1<br>wpcf7_contact_form: 1<br>wpcode: 5<br>wpm-testimonial: 2 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (42)</p> <p class=””>Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3<br>Apus Framework: by Team ApusTheme – 2.2<br>Classic Editor: by WordPress Contributors – 1.6.3<br>CMB2: by CMB2 team – 2.10.1<br>Code Snippets: by Code Snippets Pro – 3.6.2<br>Comet Cache Pro: by WebSharks<br>Inc. – 170220</p> <p class=””>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.15.3<br>Contact Form 7: by Takayuki Miyoshi – 5.8.6<br>Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.13<br>Customize Product Category for WPBakery Page Builder: by Mysterious_Team – 5.2.0<br>Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5<br>GTM4WP: by Thomas Geiger – 1.19.1<br>Easy Google Fonts: by Titanium Themes – 2.0.4<br>Facebook for WooCommerce: by Facebook – 3.1.9<br>Font Awesome: by Font Awesome – 4.4.0<br>Google Listings and Ads: by WooCommerce – 2.5.15<br>Site Kit by Google: by Google – 1.116.0<br>Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.3.1<br>WPCode Lite: by WPCode – 2.1.7<br>Jetpack: by Automattic – 13.0<br>WPBakery Page Builder: by Michael M – WPBakery.com – 7.3<br>Kliken – Google Advertising and Stats: by Kliken – 1.6.3<br>AI Powered Marketing: by Kliken – 1.4.2<br>Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.25.29<br>Mailchimp for WooCommerce: by Mailchimp – 3.5<br>Really Simple SSL: by Really Simple Plugins – 7.2.1<br>Slider Revolution: by ThemePunch – 6.3.5<br>Shortcoder: by Aakash Chakravarthy – 6.3.2<br>UpdraftPlus – Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.16</p> <p class=””>Variation Swatches for WooCommerce: by AovUp – 2.2.1<br>WooCommerce Weight Based Shipping +: by weightbasedshipping.com – 5.7.1-rc2<br>WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3<br>WooCommerce Stripe Gateway: by WooCommerce – 7.9.0<br>WooCommerce Mix and Match Products: by Kathy Darling – 2.6.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.4.3<br>WooCommerce Shipping & Tax: by WooCommerce – 2.4.2<br>WooCommerce TM Extra Product Options: by ThemeComplete – 6.0.4<br>WooCommerce: by Automattic – 8.4.0 (update to version 8.5.1 is available)<br>Yoast SEO Premium: by Team Yoast – 12.4<br>Button Color Customizer for WPBakery Composer: by Greenville Webworks – 1.0<br>YITH WooCommerce Compare: by YITH – 2.34.0<br>YITH WooCommerce Wishlist: by YITH – 3.28.0 Inactive Plugins (0) Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Must Use Plugins (1)</p> <p class=””>WordPress automation by Installatron: by – Settings</p> <p class=””>API Enabled: –<br>Force SSL: ?<br>Currency: GBP (￡)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>mix and match (mix-and-match)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #689 – /shop-bbq-wood/<br>Basket: #13 – /cart/<br>Checkout: #14 – /checkout/<br>My account: #15 – /my-account/<br>Terms and conditions: #457 – /terms-and-conditions/ Theme</p> <p class=””>Name: Kossy<br>Version: 1.24<br>Author URL: https://apusthemes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme</p> <p class=””>WooCommerce Support: ? Templates</p> <p class=””>Overrides: kossy/woocommerce/archive-product.php<br>kossy/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.9.0<br>kossy/woocommerce/cart/cross-sells.php<br>kossy/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 7.9.0<br>kossy/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1<br>kossy/woocommerce/checkout/form-billing.php<br>kossy/woocommerce/checkout/form-checkout.php<br>kossy/woocommerce/checkout/form-shipping.php<br>kossy/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 8.1.0<br>kossy/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>kossy/woocommerce/content-product.php<br>kossy/woocommerce/content-single-product.php<br>kossy/woocommerce/content-widget-product.php<br>kossy/woocommerce/global/breadcrumb.php<br>kossy/woocommerce/loop/add-to-cart.php<br>kossy/woocommerce/loop/loop-end.php<br>kossy/woocommerce/loop/loop-start.php<br>kossy/woocommerce/loop/orderby.php<br>kossy/woocommerce/loop/pagination.php<br>kossy/woocommerce/loop/rating.php<br>kossy/woocommerce/myaccount/form-add-payment-method.php version 4.3.0 is out of date. The core version is 7.8.0<br>kossy/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1<br>kossy/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1<br>kossy/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1<br>kossy/woocommerce/myaccount/my-address.php<br>kossy/woocommerce/myaccount/my-orders.php<br>kossy/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 7.0.1<br>kossy/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>kossy/woocommerce/single-product/product-thumbnails.php<br>kossy/woocommerce/single-product/rating.php<br>kossy/woocommerce/single-product/related.php<br>kossy/woocommerce/single-product/review.php<br>kossy/woocommerce/single-product/tabs/additional-information.php<br>kossy/woocommerce/single-product/tabs/description.php<br>kossy/woocommerce/single-product/tabs/tabs.php<br>kossy/woocommerce/single-product/up-sells.php<br>kossy/woocommerce/single-product-reviews.php<br>kossy/woocommerce/single-product.php<br>kossy/woocommerce/content-product_cat.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Mix and Match Products</p> <p class=””>Version: 2.6.1<br>Database Version: 2.6.1<br>Template Overrides: – WooCommerce PayPal Payments</p> <p class=””>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-01-16 08:36:43 +00:00<br>Options: ?<br>Notes: 201<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 903<br>Oldest: 2023-12-15 22:36:46 +0000<br>Newest: 2024-01-15 21:35:27 +0000</p> <p class=””>Failed: 6<br>Oldest: 2022-12-06 12:00:21 +0000<br>Newest: 2023-06-26 11:30:27 +0000</p> <p class=””>Pending: 2<br>Oldest: 2024-01-16 09:51:48 +0000<br>Newest: 2024-01-16 16:49:44 +0000 Status report information</p> <p class=””>Generated at: 2024-01-15 21:43:20 +00:00<br>`

Hello bachrach?

Thank you for your reply.

I reviwed your System Status Report and everything appears to be in order.
However, the error you have described could be due to a broken/incomplete WordPress or WooCommerce update.

Regarding WooCommerce, the latest version available is 8.5.1 which was released less then 24 hours ago. I will recommend to update your WooCommerce extension to 8.5.1. This will provide you the latest and most secure version of the plugin and may also fix the error you are facing.

Please proceed with the update and let me know how it goes.
I am here to help you ??

Best regards.

I’m also still getting the critical error after the new update. There seems to be an issue with the 2 most recent Woocommerce updates.

?? @lanxalot @hellsbrigade

We’d like to take a look at your report on a separate thread, if you are facing any issues after upgrading to the?latest WooCommerce version?available (8.5.1), as each store’s set-up is unique.

Please open a new topic here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

Thanks!

sulla pagina Facebook di WooCommerce consigliano di non aggiornare alla versione 8.5.1 proprio per errori di questo genere

@@doublezed2 Ive just updated to the newist version i downloaded

I am still experiencing this issue
What are the next steps ?

Hi @bachrach,

Could you please give this solution a try and let us know if it resolves your issue: https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurity/

Looking forward to hearing from you soon.

Hi there
I`ve switched off the order attribute and its still not working

Hello bachrach,

Thank you for your reply and for following the previous suggestion to disable the Order Attribution feature.

I understand that the issue persists and that you are still encountering a Critical Error with WooCommerce.

To help us pinpoint the exact cause of this error, I recommend performing Conflict Testing. This process will allow us to identify if any other code snippet or plugin is conflicting with WooCommerce.

Please follow the steps outlined in our conflict testing guide, which can be found here: https://woo.com/document/how-to-test-for-conflicts/

By isolating the interaction between WooCommerce and other plugins or themes one by one, we can clarify what may be contributing to the issue. It’s a critical step that helps us narrow down the root cause and move toward a solution.

If you find that a specific plugin or theme is conflicting with WooCommerce during your testing, please let us know which one it is. If the problem continues to occur even after you’ve gone through conflict testing, please provide us with that information as well.

I understand that troubleshooting these types of issues can be challenging, but together we’ll do our best to get to the bottom of this and have your site running smoothly again. ??

Looking forward to your response and the results from your conflict testing.

Best regards.