Woocommerce chat flow broken?

Hi @eriklenaerts ,

Thanks for reaching out!

I understand that you are experiencing issues initiating a chat via https://woocommerce.com/my-account/create-a-ticket/. This sounds frustrating!

Please clarify if this occurs on various browsers, or only a specific browser? Also, could you please share a screenshot of where exactly the flow gets stuck?

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, would you please share any browser console errors that may be displayed on the page when initiating a chat.

Looking forward to your response!

Hi @eriklenaerts ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Hey Roxy,

sry, missed this one, think I was about to reply here but then something came up so I didn’t finish the response. Just now, I was making a screen recording, guess what… the chat started working again.

so, all good here. we’re back in business.

thnx

Hi @eriklenaerts ,

I am really glad to hear that the chat function is now working as expected on your end!

Since this has been resolved, feel free to create a new topic should you need any further help ??

Cheers!