WooCommerce Checkout Error Billing Country not valid

  • Resolved grazalemacycling

    (@grazalemacycling)


    4 years, 2 months ago

    Hi,

    Since a couple of weeks, we have noticed that foreign visitors to our website (we run our website from Spain) are experiencing a problem with the checkout at our webshop, that is run with the WooCommerce plugin.

    In the Error Log of WooCommerce the following messages show up repeatedly:
    – DEBUG Billing Country is not valid.
    – DEBUG Billing Country default is not valid.

    We temporarily switched to Storefront.
    We deactivated temporarily all our plugins, except WooCommerce.
    We tried to change our default billing country with the code that is shown on this link (https://docs.woocommerce.com/document/change-the-default-state-and-country-on-the-checkout/#) but this didn′t solve the problem either.

    Could somebody please help us to solve this issue?

    I will include our WooCommerce status report below:

    
### WordPress Environment ###

WordPress address (URL): https://www.grazalemacycling.com
Site address (URL): https://www.grazalemacycling.com
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.7.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.13
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.27-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: wp_
Total Database Size: 74.97MB
Database Data Size: 51.63MB
Database Index Size: 23.34MB
wp_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 8.52MB + Index: 11.09MB + Engine InnoDB
wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_string_positions: Data: 6.52MB + Index: 1.52MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 8.52MB + Index: 4.03MB + Engine InnoDB
wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Data: 3.52MB + Index: 0.14MB + Engine InnoDB
wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translations: Data: 0.16MB + Index: 0.31MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 3.52MB + Index: 0.02MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.25MB + Index: 0.27MB + Engine InnoDB
wp_postmeta: Data: 7.52MB + Index: 3.02MB + Engine InnoDB
wp_posts: Data: 4.52MB + Index: 0.38MB + Engine InnoDB
wp_redsys_reference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_badges: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_floats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_getapps_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_gettwitter_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_nofitifcation_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_post_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_reviewfunnel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_reviews: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_wpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 862
customize_changeset: 6
elementor_library: 1
envira: 1
foogallery: 1
nav_menu_item: 113
ngg_gallery: 1
ngg_pictures: 8
oembed_cache: 40
page: 85
post: 3
product: 40
product_variation: 399
revision: 318
shop_order: 57
tablepress_table: 2
testimonial: 6
testimonial_rotator: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.8
Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Akismet Anti-Spam: by Automattic – 4.1.7
Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Cookie Notice: by dFactory – 1.3.2
Mollie Payments for WooCommerce: by Mollie – 6.0
Redsys WooCommerce: by Redsys – 3.0.1 – Installed version not tested with active version of WooCommerce 4.0
W3 Total Cache: by BoldGrid – 2.0.0
WooCommerce Multilingual: by OnTheGoSystems – 4.10.4
WooCommerce: by Automattic – 4.8.0
Yoast SEO: by Team Yoast – 15.5
WP Review Slider Pro (Premium): by LJ Apps – 11.0.9.4
WPML String Translation: by OnTheGoSystems – 3.1.6
WPML Translation Management: by OnTheGoSystems – 2.10.4

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1092 - /shop/
Cart: #1093 - /cart/
Checkout: #1094 - /checkout/
My account: #1095 - /shop/my-account/
Terms and conditions: #2780 - /terms-and-conditions/webshop/

### Theme ###

Name: Betheme Child
Version: 1.6.1.1
Author URL: https://www.grazalemacycling.com
Child Theme: ?
Parent Theme Name: Betheme
Parent Theme Version: 21.9.5
Parent Theme Author URL: https://muffingroup.com/
WooCommerce Support: ?

### Templates ###

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/notice.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme-child/woocommerce/single-product/add-to-cart/variable.php
betheme-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
betheme-child/woocommerce/single-product/add-to-cart/variation.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/additional-information.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-12-19 15:21:08 +0000
Newest: 2020-12-19 15:21:08 +0000

Complete: 134
Oldest: 2020-11-22 20:06:45 +0000
Newest: 2020-12-19 16:10:09 +0000

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi! Which plugin did the error log appear in, please? Is it related to your payment gateway, Mollie?

    If the log is from Mollie, my advice would be to post in the Mollie forum so that the developer can take a look.

    Thread Starter grazalemacycling

    (@grazalemacycling)

    Hi Victoria,

    Thank you very much for your reply. The error log appears in WooCommerce and is called “mollie-payments-for-woocommerce+date”, but we temporarily switched to the Storefront theme and deactivated all plugins (Mollie included) except for WooCommerce with the idea to switch them on one by one to see which one is causing a conflict. However, the same error turns up with all plugins but WooCommerce deactivated, so I doubt that the error has something to do with Mollie.

    I contacted Mollie and they said that the error seems to be on the WooCommerce side and not on their side.

    Hi!

    Can you make doubly sure in WooCommerce -> Settings that your shop base address and default customer address are configured correctly?

    Are you able to run a complete test purchase using a different payment gateway such as PayPal or Stripe? If successful, that would also confirm whether the error is with a particular gateway or not.

    I see from this forum post in the Mollie forum that another user hardcoded their country code using the same link you suggested – and for them, that worked.

    On the same forum thread there’s an email address for the developer where they asked the original poster to send log files. Since the error you sent is being generated in a log entitled “mollie-payments-for-woocommerce”, that means that Mollie is generating the error, so it’s something connected with that payment gateway that is happening here. It would not be possible for that log to be written into if Mollie was deactivated during your test. Here’s general information about the WooCommerce logs.

    As it’s a third party extension, it’s outside our scope of support here to help with I’m afraid, so I’d encourage you to try again with Mollie and send them the full text of the log.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘WooCommerce Checkout Error Billing Country not valid’ is closed to new replies.