• Resolved sayeed88

    (@sayeed88)


    Hi there,
    I need woocommerce support team help.
    I’m having issue with my sites’s checkout page where any payment method are not showing. Here’s the screenshot- https://prnt.sc/b3QP_nbtYqgM

    I asked to my hosting company they said It’s plugin problem, so to contact support. Here’s the screenshot – https://prnt.sc/McmBj6zS-hrT

    I hope you give me a solution ASAP
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter sayeed88

    (@sayeed88)

    I can’t connect woocommerce payment to the site it says sorry you are not allowed to access this page
    Here’s the screenshot- https://prnt.sc/3kviGTqeYmLy

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out.

    I just checked the website and I can see the following message on the checkout page:

    
    Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.
    

    Can you please go to **WooCommerce > Settings > Payments**, and make sure that you enabled the payment methods?

    If you already have enabled that, there could be a chance that some other plugin is creating a conflict here.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Best,

    Thread Starter sayeed88

    (@sayeed88)

    I checked the payment option is enabled.
    Heres the system report-

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.omaawu.com
    Site address (URL): https://www.omaawu.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.28
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.43-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wpzq_
    Total Database Size: 2956.17MB
    Database Data Size: 2113.58MB
    Database Index Size: 842.59MB
    wpzq_woocommerce_sessions: Data: 12.02MB + Index: 0.39MB + Engine InnoDB
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    wpzq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpzq_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
    wpzq_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpzq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpzq_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpzq_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wpzq_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpzq_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpzq_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpzq_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wpzq_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpzq_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpzq_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
    wpzq_nx_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpzq_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_options: Data: 53.52MB + Index: 12.28MB + Engine InnoDB
    wpzq_postmeta: Data: 1337.00MB + Index: 391.94MB + Engine InnoDB
    wpzq_posts: Data: 159.66MB + Index: 71.38MB + Engine InnoDB
    wpzq_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_sliders_bkp: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_slides: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_slides_bkp: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_termmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wpzq_terms: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wpzq_term_relationships: Data: 7.52MB + Index: 6.52MB + Engine InnoDB
    wpzq_term_taxonomy: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wpzq_usermeta: Data: 1.48MB + Index: 0.36MB + Engine InnoDB
    wpzq_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpzq_wacv_abandoned_cart_record: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpzq_wacv_cart_log: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wpzq_wacv_email_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpzq_wacv_guest_info_record: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wpzq_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpzq_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpzq_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpzq_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_wc_product_attributes_lookup: Data: 15.52MB + Index: 22.02MB + Engine InnoDB
    wpzq_wc_product_meta_lookup: Data: 13.55MB + Index: 24.09MB + Engine InnoDB
    wpzq_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_woof_stat_buffer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpzq_woof_stat_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpzq_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpzq_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpzq_yoast_indexable: Data: 158.77MB + Index: 64.69MB + Engine InnoDB
    wpzq_yoast_indexable_hierarchy: Data: 7.52MB + Index: 10.73MB + Engine InnoDB
    wpzq_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpzq_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    a2w_shipping: 38
    attachment: 194687
    aw_workflow: 1
    custom_css: 3
    ec_woo_ddb_template: 12
    elementor_library: 19
    itsec-dash-card: 8
    itsec-dashboard: 1
    mailpoet_page: 1
    mc4wp-form: 2
    nav_menu_item: 191
    page: 32
    polylang_mo: 15
    post: 12
    product: 8623
    product_variation: 113699
    revision: 983
    shop_coupon: 8
    shop_order: 305
    shop_order_refund: 7
    tbay_customtab: 1
    tbay_footer: 1
    tbay_header: 2
    tbay_megamenu: 7
    wacv_email_template: 3
    wcae_tracking: 59
    wcst_trigger: 11
    wlwl_email: 71
    wp_global_styles: 1
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (44) ###
    
    WooMail - WooCommerce Email Customizer: by CidCode – 3.0.34
    Aliexpress Dropship for Woocommerce: by MA-Group – 1.19.15
    Dropshipping with Banggood for WooCommerce (Lite version): by MA-Group – 1.2.4
    Classic Widgets: by WordPress Contributors – 0.3
    CMB2: by CMB2 team – 2.10.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Coupon Wheel For WooCommerce and WordPress: by Jure Hajdinjak – 3.4.9
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
    Dropshipping with Ebay for WooCommerce: by MA-Group – 1.2.6
    Elementor Pro: by Elementor.com – 3.6.3
    Elementor: by Elementor.com – 3.6.1
    Google Listings and Ads: by WooCommerce – 1.11.1
    Site Kit by Google: by Google – 1.70.0
    GTranslate: by Translate AI Multilingual Solutions – 2.9.9
    Jetpack: by Automattic – 10.7
    Kirki Customizer Framework: by David Vongries – 4.0.23
    Mailchimp for WooCommerce: by Mailchimp – 2.6.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    Martfury Addons: by DrFuri – 2.4.3
    Meta Box: by MetaBox.io – 5.6.1
    Smart Slider 3 Pro: by Nextend – 3.5.1.1
    Really Simple SSL: by Really Simple Plugins – 5.3.0
    Tidio Chat: by Tidio Ltd. – 5.0.0
    Woo Title Limit: by Dima W. – 2.0.3
    WooCommerce Abandoned Cart Recovery Premium: by VillaTheme – 1.0.6.1
    WooCommerce Boost Sales Premium: by Andy Ha (villatheme.com) – 1.4.7
    WooCommerce Deals: by Drfuri – 1.0.9
    CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.1.25
    WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.3
    Woocommerce Order Tracker: by makewebbetter  – 2.0.5
    WooCommerce Payments: by Automattic – 3.9.0
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
    WooCommerce Square: by WooCommerce – 2.9.1
    WooCommerce Variation Swatches Images: by ma_group – 1.0.5
    WooCommerce: by Automattic – 6.3.1
    WooCommerce AliExpress Shipment Tracking: by ma_group – 1.1.11
    Yoast SEO Premium: by Team Yoast – 15.9.2
    WP Rocket: by WP Media – 3.10.9
    XL WooCommerce Sales Triggers: by XLPlugins – 2.11.0
    YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.8.4
    YITH WooCommerce Best Sellers Premium: by YITH – 1.1.19
    YITH WooCommerce Compare: by YITH – 2.11.0
    YITH WooCommerce Social Login Premium: by YITH – 1.6.8
    YITH WooCommerce Wishlist: by YITH – 3.6.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #16 - /shop/
    Cart: #17 - /cart/
    Checkout: #18 - /checkout/
    My account: #19 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Martfury
    Version: 2.7.8
    Author URL: https://demo2.drfuri.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: martfury/woocommerce/cart/cart-shipping.php
    martfury/woocommerce/cart/cart-totals.php
    martfury/woocommerce/cart/cart.php
    martfury/woocommerce/cart/mini-cart.php
    martfury/woocommerce/checkout/form-checkout.php
    martfury/woocommerce/checkout/form-coupon.php
    martfury/woocommerce/checkout/form-login.php
    martfury/woocommerce/checkout/terms.php
    martfury/woocommerce/content-product.php
    martfury/woocommerce/content-single-product.php
    martfury/woocommerce/content-widget-product.php
    martfury/woocommerce/global/form-login.php
    martfury/woocommerce/global/quantity-input.php
    martfury/woocommerce/global/wrapper-end.php
    martfury/woocommerce/global/wrapper-start.php
    martfury/woocommerce/loop/add-to-cart.php
    martfury/woocommerce/loop/orderby.php
    martfury/woocommerce/loop/pagination.php
    martfury/woocommerce/myaccount/form-login.php
    martfury/woocommerce/myaccount/form-lost-password.php
    martfury/woocommerce/myaccount/my-address.php
    martfury/woocommerce/single-product/add-to-cart/external.php
    martfury/woocommerce/single-product/add-to-cart/simple.php
    martfury/woocommerce/single-product/add-to-cart/variable.php
    martfury/woocommerce/single-product/meta.php
    martfury/woocommerce/single-product/product-image.php
    martfury/woocommerce/single-product/product-thumbnails.php
    martfury/woocommerce/single-product/rating.php
    martfury/woocommerce/single-product/related.php
    martfury/woocommerce/single-product/review-meta.php
    martfury/woocommerce/single-product/stock.php
    martfury/woocommerce/single-product/tabs/tabs.php
    martfury/woocommerce/single-product/up-sells.php
    martfury/woocommerce/single-product-reviews.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://www.omaawu.com
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    
    ### Store Setup ###
    
    Country / State: United States (US) — Missouri
    
    ### Payment Gateway Support ###
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Off
    
    ### WooCommerce Payments ###
    
    Version: 3.9.0
    Connected to WPCOM: Yes
    Blog ID: 197179130
    Account ID: acct_1JV93E2HtvxUjw0H
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-03-13 20:04:10 +0000
    Newest: 2022-03-13 20:04:10 +0000
    
    Complete: 105,681
    Oldest: 2022-02-22 11:20:01 +0000
    Newest: 2022-03-25 11:12:54 +0000
    
    Failed: 267,847
    Oldest: 2021-09-21 08:27:34 +0000
    Newest: 2022-03-11 21:52:19 +0000
    
    Pending: 9
    Oldest: 2022-03-25 12:59:23 +0000
    Newest: 2022-03-31 16:35:51 +0000
    
    ### Status report information ###
    
    Generated at: 2022-03-25 11:16:26 +00:00
    
    Thread Starter sayeed88

    (@sayeed88)

    @daniyalahmedk Here’s the system report. Let me know what’s the issue

    Thread Starter sayeed88

    (@sayeed88)

    I tried deactivating all the plugins and also activating the 2022 theme then trying to connect with WooCommerce payments. But still showing this error> Sorry you are not allowed to access this page
    Here’s the screenshot – https://prnt.sc/3kviGTqeYmLy

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for getting back to us.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    ?
    We will be able to help you further there.

    Best,

    Thread Starter sayeed88

    (@sayeed88)

    Okay.

    Mirko P.

    (@rainfallnixfig)

    Hi @sayeed88,

    As further assistance will be provided via our ticketing system, I’ll go ahead and mark this thread as resolved.

    Feel free to create a new topic if you have other questions.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Woocommerce checkout is not showing options’ is closed to new replies.