Woocommerce Checkout notices

Howdy @zerohdesign

Thank you for reaching out, regarding your WooCommerce store’s notices not appearing at the Checkout page anymore.

I went ahead with testing this, in a test installation of mine, and they appear as expected (linked here is a screenshot showcasing this).

Reading through your message here, I can see that you went ahead with trying a few troubleshooting steps already.

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist link here in your reply, once you have that.

Thank you. ??

Thank you for your reply. The notices show up for unfilled fields for me too. The only thing not showing up is when payment fails and gets redirected to checkout. My page does not contain the checkout page link because I use divi. But I tested the site with the checkout link added anyway, still the same results.

WordPress Environment

WordPress address (URL): 
Site address (URL): 
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: hu_HU
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.9-MariaDB-1:10.5.9+maria~focal-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.3.0
WC Database Prefix: futiia_
Total Database Size: 112.22MB
Database Data Size: 71.48MB
Database Index Size: 40.74MB
futiia_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
futiia_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
futiia_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
futiia_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_actionscheduler_actions: Data: 7.02MB + Index: 8.36MB + Engine InnoDB
futiia_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_actionscheduler_logs: Data: 5.02MB + Index: 4.03MB + Engine InnoDB
futiia_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
futiia_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
futiia_el_dwe_wishlisted_products: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
futiia_el_dwe_wishlists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_options: Data: 4.02MB + Index: 0.47MB + Engine InnoDB
futiia_postmeta: Data: 21.19MB + Index: 21.11MB + Engine InnoDB
futiia_posts: Data: 25.17MB + Index: 1.92MB + Engine InnoDB
futiia_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_sbi_feed_caches: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
futiia_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_sbi_instagram_posts: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
futiia_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
futiia_terms: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
futiia_term_relationships: Data: 1.02MB + Index: 0.31MB + Engine InnoDB
futiia_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
futiia_usermeta: Data: 1.03MB + Index: 0.03MB + Engine InnoDB
futiia_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
futiia_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
futiia_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
futiia_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
futiia_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
futiia_wc_product_attributes_lookup: Data: 1.47MB + Index: 0.50MB + Engine InnoDB
futiia_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_wc_product_meta_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
futiia_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
futiia_yoast_indexable: Data: 2.02MB + Index: 1.06MB + Engine InnoDB
futiia_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.33MB + Engine InnoDB
futiia_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
futiia_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
futiia_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 1364
custom_css: 2
customize_changeset: 3
et_body_layout: 18
et_footer_layout: 1
et_header_layout: 4
et_pb_layout: 4
et_tb_item: 5
et_template: 139
et_theme_builder: 6
nav_menu_item: 73
order_status: 2
page: 16
post: 5
product: 728
product_variation: 4023
revision: 1860
shop_order: 63
viwec_template: 12
wp_global_styles: 1
yith_wcan_preset: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (15)

Akismet Anti-Spam: by Automattic – 5.0.2
Custom Order Status Manager for WooCommerce: by Bright Plugins – 0.11
Code Snippets: by Code Snippets Pro – 3.2.2
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
Divi MadMenu: by Ivan Chiurcci – 1.9.1
Divi WooCommerce Extended: by Elicus – 1.1.0
Email Template Customizer for WooCommerce: by VillaTheme – 1.1.19
Smash Balloon Instagram Feed: by Smash Balloon – 6.1.1
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0
Popups for Divi: by divimode.com – 3.0.5
OTP SimplePay Gateway for WooCommerce: by Cone Development – 2.5.6
SiteGround Migrator: by SiteGround – 2.0.7
Ajax add to cart for WooCommerce: by QuadLayers – 1.3.9
WooCommerce: by Automattic – 7.3.0
Yoast SEO: by Team Yoast – 20.1

Inactive Plugins (0)

Settings

API Enabled: –
Force SSL: –
Currency: HUF (Ft)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #6 - /
Cart: ? Page not set
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page not set
Terms and conditions: ? Page not set

Theme

Name: divi-child
Version: (update to version 0 is available)
Author URL: https://diviengine.com/
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.19.5
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

Templates

Overrides: Divi-child/checkout/review-order.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-02-09 20:42:24 +00:00
Options: ?
Notes: 53
Onboarding: skipped

Action Scheduler

Complete: 21,466
Oldest: 2023-01-11 09:01:23 +0000
Newest: 2023-02-08 21:20:27 +0000

Failed: 48
Oldest: 2022-12-09 20:53:28 +0000
Newest: 2023-02-05 11:39:29 +0000

Pending: 1
Oldest: 2023-02-09 21:16:37 +0000
Newest: 2023-02-09 21:16:37 +0000

Status report information

Generated at: 2023-02-08 21:20:30 +00:00
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Hi @zerohdesign

Thanks for sharing the System Status Report above.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Howdy.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!