woocommerce checkout page very slow
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woocommerce checkout page very slow.
The performance is as follows: 1: It takes about 15-20 seconds for the first request to be completely loaded like the browser disable cache. 2: A total of more than 200 request resource requests occurred after the page was fully loaded. 3: Checkout page address: https://www.gethealthic.com/knee-checkout/ I hope you can give suggestions for optimization, thank you
- This topic was modified 2 years, 5 months ago by daipeng456.
The page I need help with: [log in to see the link]
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Hi @daipeng456
Thank you for reaching out!
Depending on your server, processing a transaction should normally take around 10 seconds or less. Since there is a long delay at Checkout on your website, as the first step, I would suggest trying the suggestions mentioned in this documentation: Troubleshooting a Slow Site
If applying the suggestions from the above guideline doesn’t resolve the issue, I would suggest performing a full conflict test:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Test the checkout processing time.
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation on how to do a conflict test here.
Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it allows you to disable plugins without affecting your current site visitors.
Let us know if this helps.
@nawaz0705 thank for your help me, next I can try again for suggestion
Hello friends, I found that WooCommerce Stripe Gateway plugin is the main reason for slow loading of checkout pages, interesting comparison data: 1: Turn off the WooCommerce Stripe Gateway plugin, about 110 requests, resource size less than 4MB 2: Open the WooCommerce Stripe Gateway plugin, about 300 requests, the resource size is close to 10MB, and it is found that there are a large number of https://r.stripe.com/0 requests (about 52 times), and the request response status code is 200 What should I do next to optimize it?
Hello, everybody, do you have the same issue? Please help me, thank you
Hi @daipeng456
Thanks for letting us know what you’ve found so far, to continue addressing the issue at hand and the performance change you’re seeing I’d first suggest working through all of the steps @nawaz0705 recommended above. Can you confirm whether or not you have completed this process as of yet?
As far as optimization, we offer some suggestions here to help improve the speed of your site: https://woocommerce.com/posts/ten-ways-to-speed-up-your-woocommerce-store/
Thanks!
@snaacks Yes, I can be optimized for your suggestion, but the slow problem exists。
Hi @daipeng456
Thanks for letting us know the issue persists after attempting optimization. Have you followed the process outlined by @nawaz0705 above and do you find the same result or something different?
@snaacks @nawaz0705 After optimization, it is found that if the browser disables the cache, it takes about 5-8 seconds each time it is opened. When the disable cache is canceled and it is not opened for the first time, it takes about 2 seconds.
Hi there!
By optimization, do you mean that you only have WooCommerce, WooCommerce Payments, and the Storefront theme activated while checking?
We would like to confirm these details because we aren’t able to reproduce delays in opening the checkout page on our test site. Our team believe that it would be a conflict or a hosting issue.
Could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.
@felipea8c
My WordPress WooCommerce status report:### WordPress Environment ### WordPress address (URL): https://www.mrjointhealth.com Site address (URL): https://www.mrjointhealth.com WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.25 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: vee_ Total Database Size: 69.05MB Database Data Size: 64.95MB Database Index Size: 4.10MB vee_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vee_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vee_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vee_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vee_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_actionscheduler_actions: Data: 0.36MB + Index: 0.42MB + Engine InnoDB vee_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_actionscheduler_logs: Data: 0.30MB + Index: 0.23MB + Engine InnoDB vee_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB vee_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB vee_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vee_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB vee_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB vee_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_litespeed_img_optm: Data: 0.06MB + Index: 0.03MB + Engine InnoDB vee_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vee_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vee_options: Data: 10.42MB + Index: 0.14MB + Engine InnoDB vee_postmeta: Data: 42.48MB + Index: 0.70MB + Engine InnoDB vee_posts: Data: 9.52MB + Index: 0.20MB + Engine InnoDB vee_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vee_rank_math_analytics_inspections: Data: 0.05MB + Index: 0.11MB + Engine InnoDB vee_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vee_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vee_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB vee_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB vee_term_relationships: Data: 0.08MB + Index: 0.02MB + Engine InnoDB vee_term_taxonomy: Data: 0.27MB + Index: 0.03MB + Engine InnoDB vee_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vee_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB vee_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vee_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB vee_wc_admin_note_actions: Data: 0.02MB + 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Engine InnoDB vee_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amp_validated_url: 7 attachment: 83 custom_css: 6 customize_changeset: 4 e-landing-page: 1 elementor_library: 2 elementor-hf: 2 nav_menu_item: 11 oembed_cache: 1 page: 15 polylang_mo: 10 post: 1 product: 3 product_variation: 12 rank_math_schema: 1 revision: 793 shop_order: 1 um_directory: 1 um_form: 3 wp_global_styles: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (22) ### Address correction autocomplete for Woo: by SAHU MEDIA ? – 1.1 AMP: by AMP Project Contributors – 2.3.0 Starter Templates: by Brainstorm Force – 3.1.11 Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.23 Elementor Pro: by Elementor.com – 3.7.2 Elementor: by Elementor.com – 3.6.6 Site Kit by Google: by Google – 1.77.0 GTranslate: by Translate AI Multilingual Solutions – 2.9.12 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.11 LaunchFlows: by 1WD LLC – 4.3.3 LiteSpeed Cache: by LiteSpeed Technologies – 4.6 Rank Math SEO PRO: by Rank Math – 3.0.14 Rank Math SEO: by Rank Math – 1.0.91 Super Socializer: by Team Heateor – 7.13.35 Template Kit Import: by Envato – 1.0.14 Temporary Login Without Password: by StoreApps – 1.7.2 Ultimate Member: by Ultimate Member – 2.4.1 User Menus: by Code Atlantic – 1.2.9 WooCommerce Stripe Gateway: by WooCommerce – 6.4.1 WooCommerce PayPal Payments: by WooCommerce – 1.8.1 WooCommerce: by Automattic – 6.6.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.6 ### Inactive Plugins (1) ### Direct Checkout for WooCommerce: by QuadLayers – 2.6.2 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: object-cache.php ### Must Use Plugins (1) ### Elementor Safe Mode: by Elementor.com – 1.0.0 ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: ? Page not set Cart: #97 - /cart/ Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #99 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Astra Version: 3.8.2 (update to version 3.8.3 is available) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: /home/u338791271/domains/mrjointhealth.com/public_html/wp-content/plugins/launchflows//woocommerce/cart/cart.php /home/u338791271/domains/mrjointhealth.com/public_html/wp-content/plugins/launchflows//woocommerce/checkout/cart-errors.php /home/u338791271/domains/mrjointhealth.com/public_html/wp-content/plugins/launchflows//woocommerce/checkout/review-order.php /home/u338791271/domains/mrjointhealth.com/public_html/wp-content/plugins/launchflows//woocommerce/single-product.php ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: US WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-24 09:05:54 +00:00 Options: ? Notes: 57 Onboarding: skipped ### Action Scheduler ### Complete: 1,088 Oldest: 2022-05-29 08:15:36 +0000 Newest: 2022-06-24 06:13:38 +0000 Pending: 4 Oldest: 2022-06-24 06:30:36 +0000 Newest: 2022-06-29 08:20:06 +0000 ### Status report information ### Generated at: 2022-06-24 06:15:42 +00:00
Please help me check and review, thank you
Hi @daipeng456 ,
Your current system status report shows that the site has 22 Active plugins ( https://d.pr/i/HZYcbX ) and the theme is also not set to default theme ( https://d.pr/i/s0nT6c ).
As mentioned previously, you’d need to check this with only WooCommerce and WooCommerce Payments enabled and with the theme set to a default theme like Storefront Theme.
Please test and let us know how that goes.
@wpnomad @felipea8c @snaacks @nawaz0705 Please review again woocommerce status report:
### WordPress Environment ### WordPress address (URL): https://www.mrjointhealth.com Site address (URL): https://www.mrjointhealth.com WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.25 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: vee_ Total Database Size: 74.22MB Database Data Size: 69.98MB Database Index Size: 4.24MB vee_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vee_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vee_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vee_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vee_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vee_woocommerce_shipping_zone_methods: Data: 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Hide errors from visitors: ? ### Active Plugins (6) ### Elementor Pro: by Elementor.com – 3.7.2 Elementor: by Elementor.com – 3.6.6 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.11 WooCommerce Stripe Gateway: by WooCommerce – 6.4.1 WooCommerce PayPal Payments: by WooCommerce – 1.8.1 WooCommerce: by Automattic – 6.6.1 ### Inactive Plugins (17) ### Address correction autocomplete for Woo: by SAHU MEDIA ? – 1.1 AMP: by AMP Project Contributors – 2.3.0 Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.23 Direct Checkout for WooCommerce: by QuadLayers – 2.6.2 GTranslate: by Translate AI Multilingual Solutions – 2.9.12 LaunchFlows: by 1WD LLC – 4.3.5 LiteSpeed Cache: by LiteSpeed Technologies – 4.6 Rank Math SEO: by Rank Math – 1.0.91 Rank Math SEO PRO: by Rank Math – 3.0.14 Site Kit by Google: by Google – 1.77.0 Starter Templates: by Brainstorm Force – 3.1.11 Super Socializer: by Team Heateor – 7.13.35 Template Kit Import: by Envato – 1.0.14 Temporary Login Without Password: by StoreApps – 1.7.2 Ultimate Member: by Ultimate Member – 2.4.1 User Menus: by Code Atlantic – 1.2.9 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.6 ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: ? Page not set Cart: #97 - /cart/ Checkout: #6574 - /default-checkout-2/ My account: #99 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Storefront Version: 4.1.0 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: US WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-29 09:05:54 +00:00 Options: ? Notes: 58 Onboarding: skipped ### Action Scheduler ### Complete: 1,275 Oldest: 2022-05-29 08:15:36 +0000 Newest: 2022-06-28 14:21:20 +0000 Pending: 4 Oldest: 2022-06-29 08:20:06 +0000 Newest: 2022-07-05 08:35:07 +0000 ### Status report information ### Generated at: 2022-06-28 14:36:02 +00:00
For example checkout process:
1:Joint product page:https://www.mrjointhealth.com/product/knee-patch/
2:Auto redirect cart page:https://www.mrjointhealth.com/cart/
3:Click the Process to Checkout button, and redirect to page:https://www.mrjointhealth.com/default-checkout-2/That’s great! Compared to before the condition, so fast very! What happend? plugin conflict?
Note: I just want to use the LaunchFlows plugin to implement the one-page checkout function, please give me suggestions, But I don’t like Woocommerce Direct One Page Checkout Page Already refund Pro version orders, Because Not quite what I thought, Thank you!
Please Ignore the Woocommerce status report active plugin items, that is incorrect, Actually just 6 Activated。
Thanks for getting back @daipeng456!
Compared to before the condition, so fast very! What happend? plugin conflict?
If you’re seeing better speeds compared to when you had all the other plugins were active, then it is likely that one of those plugins were causing the slow speeds.
In order to find which one, you will want to reactivate them one by one and then check if the slow speeds recur. That way, you will find the culprit.I just want to use the LaunchFlows plugin to implement the one-page checkout function, please give me suggestions,
Note that since the LauchFlows plugin is a third-party plugin, we may not be able to offer a lot of advice about using it for a one-page checkout feature.
But if you’re still looking around, do check the One Page checkout extension as well. If you need assistance with this one, you can reach out here.
I hope this helps.
Thanks.@abwaita Thanks reply, Next, I will try to open the plugins one by one, locate which plugin is causing the page access to slow down, and then take the next action
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