WooCommerce Checkout Payment Issue

Hi @abeyii,

For better assistance, can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Looking forward to resolving this issue for you.

Hi,

Here’s the status report – Mozilla Community Pastebin/D3Nxjkrg

Hi @abeyii,

Thanks for sharing the system status report. Could you please share the fatal error log, too?

I’d also recommend bumping up the PHP Post Max Size from 120 MB to a more robust 2 GB. And while you’re at it, let’s increase the PHP Time Limit from 0 to a solid 1200.

Furthermore, I’ve noticed that your theme overrides the default checkout template. On top of that, some of your plugins appear to be interfering with the checkout process. To pinpoint the problem, could we run a conflict test? More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you. Looking forward to resolving this issue for you.

Hi,

The problem is that Stripe payment just made it required to provide State info in the billing info. The checkout page had having state field missing from the customer billing info fields.

The state field was added, and everything now works fine.

Hi @abeyii,

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Should you have further inquiries, kindly create a new topic here.

Thanks!