Woocommerce Confilcit with AffiliateWP

  • Resolved alex76sw

    (@alex76sw)


    1 year, 5 months ago

    I added AffiliateWP and everything seems to be ok until I’m at Affiliate-area, where my affiliates have the option to click on a few tabs like Statistics, Graphs, Referrals, etc.

Once I click on these tabs, I get an error message.

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

I contacted my host to see if they could see any problems, and they pointed out woocommerce and AffiliateWP. I contacted AffiliateWP first and they say there is a conflict between your theme and AffiliateWP. So, now I’m reaching out to you.

This is what AffiliateWP wrote:

There is definitely a conflict with the trio of Jupiter X child, WooCommerce and the Affiliate Area page screens. And, it’s the specific Jupiter X child theme you have active, the other one in your themes page works.

So If I deactivate WooCommerce then the AffiliateWP screens work with the Jupiter X child theme version you have active, or the flip side of a different theme with WooCommerce and AffiliateWP active works just fine.

They also found that cart.php is outdated. jupiterx/lib/templates/woocommerce/cart/cart.php version 7.4.0 is out of date. The core version is 7.8.0,
    They said:

Since the critical error crash is very specific to WooCommerce and the template files, I would suggest reaching out to them or your theme support to see if updating those can resolve the error of the combination of products here.

I would also suggest searching your site’s debug or php log files for this same error to see if it is generated in other locations as well:

PHP Fatal error: Uncaught ValueError: Path cannot be empty in /nas/content/live/swmain/wp-content/plugins/woocommerce/includes/wc-template-functions.php:53\

Here is the error message I get from my host:
    PHP Fatal error: Uncaught ValueError: Path cannot be empty in /nas/content/live/swmain/wp-content/plugins/woocommerce/includes/wc-template-functions.php:53\nStack trace:\n#0 /nas/content/live/swmain/wp-includes/class-wp-hook.php(308): wc_template_redirect()\n#1 /nas/content/live/swmain/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)\n#2 /nas/content/live/swmain/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#3 /nas/content/live/swmain/wp-includes/template-loader.php(13): do_action('template_redire...')\n#4 /nas/content/live/swmain/wp-blog-header.php(19): require_once('/nas/content/li...')\n#5 /nas/content/live/swmain/index.php(17): require('/nas/content/li...')\n#6 {main}\n thrown in /nas/content/live/swmain/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 53, referer: https://www.stormywellington.com/affiliate-area/

How can you help me fix this problem?
    What do you need from me so you can take a look.

Thank you,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter alex76sw

    (@alex76sw)

    Can someone from Woocommerce please help me with this?

    Hi @alex76sw

    Thanks for reaching out!

    I understand that there might be a conflict between your active Jupiter X child theme and the AffiliateWP plugin when WooCommerce is active. Also, as AffiliateWP support pointed out, your cart.php file is outdated and needs to be updated to the latest version.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter alex76sw

    (@alex76sw)

    Hi, you guys took almost a week to answer; this is way too long.
    I had to find other solutions so you can close this ticket.

    But you definitely need to improve your customer service ticket system. I suggest you guys work on that.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @alex76sw ,

    Thanks for sharing your feedback.

    Apologies for the delay. We have seen a recent influx of support requests and are currently working through a backlog.

    I’m glad to hear that you have managed to find a solution to the issue you were facing.

    I will go ahead and mark this as resolved then – feel free to?create a new topic?if you need further help.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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