Woocommerce Coupon calculation

Hi there @sreejithacowebs ??

From what I gather, you are reaching out on behalf of Acowebs (your www.ads-software.com profile linked here, for reference), and are inquiring about implementing functionality between WooCommerce and one of the plugins produced by Acowebs. Am I getting this?

Moreover, the link to the screenshot appears to not be linking to the image file, I’m afraid.

Kindly contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @anastas10s

Thank you so much for your support. We have tried to contact you through online support but have not received any response. Kindly provide any other options for contacting your technical support.

Hi @sreejithacowebs,

Can you share the ticket number you’ve been assigned? I’ll review this.

In the meantime, I’d like to learn more about this, if you could share the screenshot again (the link in the first message is broken) or even better a link to your product and the coupon so we can try this first-hand.

Thanks!
-OP

Hi @omarfpg

The ticket number is not generated after entering the details; it goes directly to the chat, but no response has been received yet. A screenshot is attached here.

Hi @sreejithacowebs,

From your screenshot, it seems the coupon is working properly (it’s discounting €4.5 that’s 10% off of your €45 cap), but it rather seems like a display issue in your order edit page. However, that’s unusual. I just tried this and got the discount showing properly in the right item, not distributed, see for instance:

So I’m curious about what can be happening on your site. You are creating the coupon with the default WooCommerce coupons, correct? Which payment gateway/plugin are you using? I’d like to learn more about your site to try to replicate this and figure out where is the difference coming from.

Thanks!
-OP

Hi @omarfpg

Sorry for the misunderstanding. I think you are not referring to the previous chat. I want support for WooCommerce virtual coupons, which are applied through our plugin, Dynamic Pricing. That means we need your help with integrating virtual coupons. Kindly provide a way to contact your support team.

Hi @sreejithacowebs

I want support for WooCommerce virtual coupons, which are applied through our plugin, Dynamic Pricing. That means we need your help with integrating virtual coupons.

As I understand, you are referring to this plugin, from Acowebs, and are interested in resources for implementing a new feature for it: virtual coupons. Am I getting this?

Below are a few developer resources available via WooCommerce.com, for reference:

• https://woocommerce.com/wordpress-ecommerce/ (along with the links in the BUILD section, in its footer section)
• https://developer.woocommerce.com/
• https://developer.woocommerce.com/docs/

The ticket number is not generated after entering the details; it goes directly to the chat, but no response has been received yet.

It sounds like the chat was initiated via this screen. Correct? When a chat starts, a ticket number is always assigned internally. Could you please provide us with the site URL that was provided, while initiating the chat, so we can look further into this?

Once I hear back from you, I will be happy to investigate this further.

Regards,

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar