Woocommerce customer blocked, can’t whitelist

  • Resolved cycas

    (@cycas)


    1 year, 2 months ago

    I had a message from a potential first-time customer saying that when he tried to make a payment in our Woocommerce paypal shop, he was blocked. The error message he was receiving was our custom Security by Cleantalk block message, inviting the customer to contact us to be unblocked.
    I whitelisted his IP addresses, but he was still getting the error.


    Finally I turned off Security Firewall and Web Application Firewall in the General Settings tab -> Firewall section and cleared the site cache, but he was still blocked from making a purchase by Paypal with my custom error, even when he tried a different browser.

    I’ve now set up an account for him so he can try logging in and paying logged in, but I’m not sure what else to try, other than completely removing the Security by Cleantalk plugin. Can you help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @cycas,

    This problem is not related to our Security plugin, it is related to our Anti-Spam plugin.

    Please do the following:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Use Anti-Spam by CleanTalk JavaScript library” to “On” —> Save Changes.

    Clear all cache on your site.

    Did it help?

    And if you want to whitelist, you need to whitelist it for Anti-Spam, not Security.

    Thread Starter cycas

    (@cycas)

    Thank you – that explains why my customer was able to order when I made an account for him, since I have customers set to be excluded from the spam checks.

    I’ve turned on that Javascript option and will update again if any further logged-out customers report problems.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your feedback. Let us know if there will be any issues.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)
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