Woocommerce customer emails not logging

  • Resolved suresh b

    (@suneth2)


    1 year, 2 months ago

    I’m using latest woocommerce and wp but Not login woocommerce customer new order notification emails, admin order notifications logs fine, it worked with old woocommerce, can you check and apply fix, Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dake

    (@dakeg)

    Hi @suneth2

    Thanks for reaching out. We’re sorry to hear that you’re experiencing logging a specific WooCommerce email.

    I have informed our devs about this and we’ll get back to you as soon as we have more information.

    To confirm, are you using the latest WP Mail Logging version? Also, are you using any SMTP service (plugin, website host, or another service) that may be sending specific emails from their end and not your website?

    Do any other emails not get logged?

    Also, what website host are you using?

    Please let us know and as I mentioned, we’ll get back to you soon.

    Hi,

    I can confirm the plugin doesn’t logs all emails for me too. Order on-hold, Processing order, Shipped Order and emails from WooCommerce Cart Abandonment Recovery (using the WordPress native wpmail) are not logged properly.

    My hosting is Cloudways, and I’m using the latest version of the plugins.

    • This reply was modified 1 year, 2 months ago by sarldsecom.

    Hi, I just had the problem on my site for a New Order email sent to a client. The client confirmed he received the email. The New Order email sent to the Shop Manager was logged, though.

    I am using WP Mail SMTP Lite. MailPoet is also installed but not configured to send any Woocommerce emails.

    Thanks, Bernard

    Hi, I am seeing this issue too. I have just installed the plugin and some woocommerce emails are logged but some are not. I do not have a definitive list but I placed a new order for which I as admin received the new order email – but this was not logged. I am using WP Mail SMTP Lite with my IONOS smtp.

    All latest versions.

    Cheers,

    Rob

    • This reply was modified 1 year, 1 month ago by robwine.
    Plugin Support Dake

    (@dakeg)

    @sarldsecom @blecreateur @robwine

    We apologize for the delay, as this ticket was overlooked.

    We’re having a hard time recreating the issue and each of you is experiencing a slightly different version of the issue so this indicates that the issue might be specific to each of your environments.

    In order to gather more details and provide appropriate solutions, you would need to create your own support tickets and answer the questions I asked in my previous reply.

    Again, we apologize for the delay.

Viewing 5 replies - 1 through 5 (of 5 total)
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