woocommerce designated pages not applying customization

Hello @nbtricoteuse,

Thank you for reaching out — we’re happy to help!

For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

To further assist you and understand your site setup, please share with us the necessary information below to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

hi @rajeshml

here is video: https://www.loom.com/share/e0a6dd2f518c441ab6b7453b3c4d34b8

I couldn’t figure out github, this is all so confusing to me lol

System status report:

WordPress Environment<br><br>WordPress address (URL): https://nbtricoteuse.com<br>Site address (URL): https://nbtricoteuse.com<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_CA<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.3.12<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: l15_<br>Total Database Size: 15.31MB<br>Database Data Size: 12.52MB<br>Database Index Size: 2.79MB<br>l15_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>l15_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB<br>l15_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>l15_aioseo_blc_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_aioseo_blc_link_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_aioseo_blc_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_aioseo_blc_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_aioseo_blc_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>l15_ic_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_options: Data: 9.06MB + Index: 0.13MB + Engine InnoDB<br>l15_postmeta: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>l15_posts: Data: 1.41MB + Index: 0.06MB + Engine InnoDB<br>l15_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>l15_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>l15_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>l15_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>l15_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>l15_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>l15_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>l15_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>l15_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>l15_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_yith_shippo_shipping_parcel_boxes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_yith_shippo_shipping_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_yith_shippo_shipping_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_yith_shippo_shipping_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>l15_yith_wcan_cache: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>l15_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>l15_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>l15_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>l15_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>l15_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts<br><br>al_product: 5<br>attachment: 32<br>customize_changeset: 1<br>filter-set: 1<br>page: 21<br>post: 2<br>product: 5<br>product_variation: 26<br>revision: 168<br>wp_block: 1<br>wp_font_face: 3<br>wp_font_family: 2<br>wp_global_styles: 113<br>wp_navigation: 4<br>wp_template: 15<br>wp_template_part: 12<br>wpcode: 3<br>wpforms: 1<br>yith_wcan_preset: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (14)<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>The Bluehost Plugin: by Bluehost – 3.15.1<br>Canada Post Shipping For WooCommerce Premium: by Small Fish Analytics Inc. – 5.6<br>Creative Mail by Newfold Digital: by Newfold Digital – 1.6.9<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.0<br>WPCode Lite: by WPCode – 2.2.2<br>Jetpack: by Automattic – 13.9.1<br>Themify - WooCommerce Product Filter: by Themify – 1.5.2<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooPayments: by WooCommerce – 8.4.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.3<br>WooCommerce: by Automattic – 9.3.3<br>WP-PageNavi: by Lester 'GaMerZ' Chan – 2.94.1<br>WPForms Lite: by WPForms – 1.9.1.6 Inactive Plugins (8)<br><br>Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.2<br>OptinMonster: by OptinMonster Popup Builder Team – 2.16.7<br>Product page shipping calculator for WooCommerce: by PI Websolution – 1.3.49.27<br>Quick Featured Images: by Kybernetik Services – 13.7.1<br>YITH PayPal Payments for WooCommerce Extended: by YITH – 3.4.0<br>YITH Shippo Shippings for WooCommerce Extended: by YITH – 1.26.0<br>YITH Stripe Payments for WooCommerce: by YITH – 1.0.6<br>Yoast SEO: by Team Yoast – 23.7 Must Use Plugins (2)<br><br>Endurance Page Cache: by Mike Hansen – 2.2.1<br>SSO: by Garth Mortensen<br>Mike Hansen – 0.5 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: CAD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: ? Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 290 KB WC Pages<br><br>Shop base: ? Page visibility should be public<br>Cart: #22 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #23 - /checkout/ - Contains the woocommerce/checkout block<br>My account: ? Page ID is set<br>but the page does not exist<br><br>Terms and conditions: #25 - /refund_returns/ Theme<br><br>Name: Twenty Twenty-Two<br>Version: 1.8<br>Author URL: https://en-ca.www.ads-software.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: /home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments<br><br>Version: 8.4.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 237964236<br>Account ID: acct_1QDbNECOBK40XRBz<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: CA<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-29 04:34:19 +00:00<br>Options: ?<br>Notes: 64<br>Onboarding: skipped Action Scheduler<br><br>Complete: 347<br>Oldest: 2024-10-26 05:29:44 +0000<br>Newest: 2024-10-28 22:00:18 +0000<br><br>Failed: 13<br>Oldest: 2024-10-13 04:44:04 +0000<br>Newest: 2024-10-26 19:53:30 +0000<br><br>Pending: 6<br>Oldest: 2024-10-28 23:00:18 +0000<br>Newest: 2024-11-24 03:14:38 +0000 Status report information<br><br>Generated at: 2024-10-28 22:02:39 +00:00<br>

fatal errors:

2024-10-25T23:41:39+00:00Critical Uncaught Error: Class “Automattic\WooCommerce\Admin\Notes\WC_Site_Tracking” not found in /home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php:426 Additional context{ “error”: { “type”: 1, “file”: “/home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php”, “line”: 426 }, “backtrace”: [ “”, “#0 /home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php(389): Automattic\WooCommerce\Admin\Notes\Notes::record_tracks_event_without_cookies(‘inbox_action_cl…’, Array)”, “#1 /home2/lvhgdrmy/public_html/wp-content/plugins/woocommerce/src/Admin/API/NoteActions.php(82): Automattic\WooCommerce\Admin\Notes\Notes::trigger_note_action(Object(Automattic\WooCommerce\Admin\Notes\Note), Object(stdClass))”, “#2 /home2/lvhgdrmy/public_html/wp-includes/rest-api/class-wp-rest-server.php(1230): Automattic\WooCommerce\Admin\API\NoteActions->trigger_note_action(Object(WP_REST_Request))”, “#3 /home2/lvhgdrmy/public_html/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wc-analytics/a…’, Array, NULL)”, “#4 /home2/lvhgdrmy/public_html/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”, “#5 /home2/lvhgdrmy/public_html/wp-includes/rest-api.php(420): WP_REST_Server->serve_request(‘/wc-analytics/a…’)”, “#6 /home2/lvhgdrmy/public_html/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”, “#7 /home2/lvhgdrmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#8 /home2/lvhgdrmy/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”, “#9 /home2/lvhgdrmy/public_html/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”, “#10 /home2/lvhgdrmy/public_html/wp-includes/class-wp.php(813): WP->parse_request(”)”, “#11 /home2/lvhgdrmy/public_html/wp-includes/functions.php(1336): WP->main(”)”, “#12 /home2/lvhgdrmy/public_html/wp-blog-header.php(16): wp()”, “#13 /home2/lvhgdrmy/public_html/index.php(17): require(‘/home2/lvhgdrmy…’)”, “#14 {main}”, “thrown” ] }

Hi there!

Thank you for sharing the video. I reviewed it and noticed something unusual. Typically, in the editor, In single product template on the right sidebar includes an area labeled “header” and “footer,” as shown in this screenshot: https://go.screenpal.com/watch/cZ6vlqncTIo.

However, I don’t see this header and footer labelin the right sidebar in your video. It’s possible that changes were made to the template to show template content only or a plugin on your site is affecting this display.

To troubleshoot further, could you please set up a staging site? This way, any modifications won’t affect your live site. After that try resetting the template as shown in this screenshot: https://go.screenpal.com/watch/cZ6vlTncT2t. After resetting, see if the header and footer areas reappear. If not, try deactivating all plugins to check if they return.

Here’s an article on how to run a conflict test and create a staging site: How to Test for Conflicts.

Let me know how it goes!

• This reply was modified 3 weeks, 2 days ago by shahzeen(woo-hc).

HI @shahzeenfarooq

You’re my hero! Good eye, that seems to have fixed it, thank you!

Glad to hear it @nbtricoteuse!

If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!