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Resolved khemerjay24
(@khemerjay24)

1 year, 4 months ago
How can I fix this issue of Woocommerce not sending shipping address to PayPal?
- This topic was modified 1 year, 4 months ago by khemerjay24.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Shameem R. a11n
(@shameemreza)

1 year, 4 months ago
Hi @khemerjay24

I understand the importance of resolving your issue regarding the shipping address not being sent to PayPal.

Please ensure that you have the latest version of WooCommerce installed. If not, I recommend updating to the latest version as this could solve your problem.

If the issue persists, follow these steps:
1. Go to WooCommerce > Settings.
2. Click on the ‘Shipping’ tab: Here you’ll find all your shipping options.
3. Check your shipping methods: Ensure that you have a shipping method enabled and correctly set up.
4. Click on the ‘Payments’ tab: Here you will find all your payment options.
5. Check your PayPal settings: Ensure that PayPal is enabled and correctly set up.
If you are using the PayPal Standard, there is a checkbox for ‘Enable address override’ in the settings. If this is checked, please uncheck it, as this could be causing the issue. The address override option prevents PayPal from using the shipping details stored against your PayPal account instead of the ones provided by WooCommerce.

If you’ve tried all these steps and you’re still encountering the issue, it could be a plugin or theme conflict. To diagnose this, temporarily switch to the default Storefront theme and disable all plugins except WooCommerce and PayPal. If the issue is resolved, you can identify the problematic plugin/theme by reactivating them one by one. You can find a more detailed explanation of conducting a conflict test here.

If you’re still having problems, please share a copy of the following:
- System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. Once you have these, please share them in your response here.

Thanks!
Thread Starter khemerjay24
(@khemerjay24)

1 year, 4 months ago

Fatal Error log:

01-12-2023 @ 06:45:57 – —– Generate token —– 01-12-2023 @ 06:45:57 – GenerateToken response: {“Token”:”PTSMDv/FrKVUSdWtsIlNA6ucIsWpr9svIefkseVIef8ayKQ4In1fYvVifgg9qZRPkg/v82jZlJv1XUIQp28xg==”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 06:47:05 – —– Processing payment —– 01-12-2023 @ 06:47:05 – Processing order: 39655 01-12-2023 @ 06:47:05 – —– Processing checkout flow —– 01-12-2023 @ 06:47:05 – Token: PTSMDv/FrKVUSdWtsIlNA6ucIsWpr9svIefkseVIef8ayKQ4In1fYvVifgg9qZRPkg/v82jZlJv1XUIQp28xg== 01-12-2023 @ 06:47:05 – Order currency: EUR 01-12-2023 @ 06:47:05 – Currency code numeric: 978 01-12-2023 @ 06:47:05 – Base url: https://thedivewarehouse.com 01-12-2023 @ 06:47:05 – Pay request: {“Token”:”PTSMDv\/FrKVUSdWtsIlNA6ucIsWpr9svIefkseVIef8ayKQ4In1fYvVifgg9qZRPkg\/v82jZlJv1XUIQp28xg==”,”CurrencyCodeNumeric3″:”978″,”RedirectURL”:”https:\/\/thedivewarehouse.com\/wc-api\/wc_gateway_apco_redirect”,”StatusURL”:”https:\/\/thedivewarehouse.com\/wc-api\/wc_gateway_apco_listener”,”MerchantCode”:”9054″,”MerchantPassword”:”uC2l6quEYpIiyD”,”Amount”:”51.90″,”OrderReference”:39655,”ActionType”:”1″,”ClientAccount”:0,”ClientMobile”:”2108337410″,”ClientEmail”:”[email protected]”,”ClientStreet”:”8211 Ellerston Blvd “,”ClientCity”:”Selma”,”ClientZipCode”:”78154″,”ClientState”:”TX”,”ClientCountry”:”US”,”CardHolderName”:”Jared Voeller”,”IsTest”:false} 01-12-2023 @ 06:47:21 – Pay response: {“Result”:”ENROLLED”,”PSPID”:”5ec40336a9c2436f99d8b9527d211e6d”,”AuthCode”:””,”RedirectUrl”:”https://www.apsp.biz/pay/3DSv2FP/verify.aspx?id=5ec40336a9c2436f99d8b9527d211e6d”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 06:47:21 – 3DS redirect url: https://www.apsp.biz/pay/3DSv2FP/verify.aspx?id=5ec40336a9c2436f99d8b9527d211e6d 01-12-2023 @ 06:47:39 – —– Listener received request —– 01-12-2023 @ 06:47:39 – Request: <Transaction hash=”02ad811abe51c5c562cbf00f09810f6b”><ORef>39655</ORef><Result>OK</Result><AuthCode>02006G</AuthCode><CardInput></CardInput><pspid>163204514</pspid><Status3DS>G</Status3DS><Currency>978</Currency><Value>51.9000</Value><ISOResp>CAPTURED</ISOResp><ExtendedData><CardNum>424631,6821</CardNum><CardExpiry>09/2027</CardExpiry><CardHName>Jared Voeller</CardHName><Acq>ICARDv2</Acq><Source>ICARDv2</Source><CardCountry>USA</CardCountry><CardType>Visa</CardType><Email>[email protected]</Email></ExtendedData></Transaction> 01-12-2023 @ 06:47:39 – Result: OK 01-12-2023 @ 06:47:39 – ORef: 39655 01-12-2023 @ 06:47:39 – PspId: 163204514 01-12-2023 @ 06:47:39 – AuthCode: 02006G 01-12-2023 @ 06:47:39 – UDF1: 01-12-2023 @ 06:47:39 – PaymentReferenceMessage:PSPID: 163204514 BankReference: 02006G 01-12-2023 @ 06:47:39 – Purchase transaction 01-12-2023 @ 06:47:40 – Order processed successfully 01-12-2023 @ 06:47:42 – —– Redirect received request —– 01-12-2023 @ 06:47:42 – Params: <Transaction hash=”3b718b6e9f187551aabd9feffb23fd2a”><Result>OK</Result><ORef>39655</ORef></Transaction> 01-12-2023 @ 06:47:42 – ORef: 39655 01-12-2023 @ 06:47:42 – Redirecting to: https://thedivewarehouse.com/checkout/order-received/39655/?key=wc_order_dPc5tFWrQyCme 01-12-2023 @ 09:20:55 – —– Generate token —– 01-12-2023 @ 09:20:55 – GenerateToken response: {“Token”:”JWt2P/j/9YR67XSXCWlToi8V1rVlzWulAMghLt7frGC8xVzNqEGyMVqBAZlVf/rSHUNOjydpV2h0Yq2AmKb6g==”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 09:24:43 – —– Processing payment —– 01-12-2023 @ 09:24:43 – Processing order: 39656 01-12-2023 @ 09:24:43 – —– Processing checkout flow —– 01-12-2023 @ 09:24:43 – Token: JWt2P/j/9YR67XSXCWlToi8V1rVlzWulAMghLt7frGC8xVzNqEGyMVqBAZlVf/rSHUNOjydpV2h0Yq2AmKb6g== 01-12-2023 @ 09:24:43 – Order currency: EUR 01-12-2023 @ 09:24:43 – Currency code numeric: 978 01-12-2023 @ 09:24:43 – Base url: https://thedivewarehouse.com 01-12-2023 @ 09:24:43 – Pay request: {“Token”:”JWt2P\/j\/9YR67XSXCWlToi8V1rVlzWulAMghLt7frGC8xVzNqEGyMVqBAZlVf\/rSHUNOjydpV2h0Yq2AmKb6g==”,”CurrencyCodeNumeric3″:”978″,”RedirectURL”:”https:\/\/thedivewarehouse.com\/wc-api\/wc_gateway_apco_redirect”,”StatusURL”:”https:\/\/thedivewarehouse.com\/wc-api\/wc_gateway_apco_listener”,”MerchantCode”:”9054″,”MerchantPassword”:”uC2l6quEYpIiyD”,”Amount”:”104.00″,”OrderReference”:39656,”ActionType”:”1″,”ClientAccount”:254,”ClientMobile”:”90124283″,”ClientEmail”:”[email protected]”,”ClientStreet”:”6 Kingston Street 2B, Vancouver Mansion”,”ClientCity”:”Causeway Bay”,”ClientZipCode”:””,”ClientState”:”HONG KONG”,”ClientCountry”:”HK”,”CardHolderName”:”David Hall”,”IsTest”:false} 01-12-2023 @ 09:24:43 – Pay response: {“Result”:null,”PSPID”:null,”AuthCode”:null,”RedirectUrl”:null,”IsSuccess”:false,”ErrorMessage”:null} 01-12-2023 @ 09:24:43 – Error sending pay request. Error message: 01-12-2023 @ 09:24:49 – —– Generate token —– 01-12-2023 @ 09:24:50 – GenerateToken response: {“Token”:”XTXAA3UZ0BLE0uxtv7XbsRNrENipdDp3Pu1JdAhqzPQjHxQ9yECq6etpHGvrIcOkTBsRYHOLH/gI3LXEN9A==”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 09:26:36 – —– Generate token —– 01-12-2023 @ 09:26:37 – GenerateToken response: {“Token”:”KAc1X8McFajGfoCzngirl3xJ/0grZCzw/V6b05aQxGMplZAn3iTtij8mgdR5sQsONupyZoupuW8j8BLmTxNmZA==”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 11:52:11 – —– Generate token —– 01-12-2023 @ 11:52:11 – GenerateToken response: {“Token”:”biDUZfvHfVfIPzHJfaHMjBieHdHnNkgKJtBZiPRhSr5AkfKSXqmkJsB8g8YzF9gcUa7TSqr/W2waTC3vwHNA==”,”IsSuccess”:true,”ErrorMessage”:null} 01-12-2023 @ 21:24:48 – —– Generate token —– 01-12-2023 @ 21:24:48 – GenerateToken response: {“Token”:”gAfrYGc4DNBM3St06xMgSrxZ2PsSTXdBglv8W8yC/6C/z3azSmSzTW8THaYFwYY/WmRifa/BKfsvxCwM7YFh9A==”,”IsSuccess”:true,”ErrorMessage”:null}

Thread Starter khemerjay24
(@khemerjay24)

1 year, 4 months ago

System Status Report:

` WordPress Environment WordPress address (URL): https://thedivewarehouse.com Site address (URL): https://thedivewarehouse.com WC Version: 7.5.1 REST API Version: ? 7.5.1 WC Blocks Version: ? 9.6.6 Action Scheduler Version: ? 3.5.4 Log Directory Writable: ? WP Version: ? 6.1.3 – There is a newer version of WordPress available (6.2.2) WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 32 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.14-MariaDB-log Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 5.4.3 WC Database Prefix: 47k9u0Ry_ Total Database Size: 334.56MB Database Data Size: 262.59MB Database Index Size: 71.97MB 47k9u0Ry_woocommerce_sessions: Data: 93.14MB + Index: 4.05MB + Engine InnoDB 47k9u0Ry_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 47k9u0Ry_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 47k9u0Ry_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 47k9u0Ry_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB 47k9u0Ry_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.56MB + Engine InnoDB 47k9u0Ry_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 47k9u0Ry_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 47k9u0Ry_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 47k9u0Ry_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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Parent Theme Name: Logan Parent Theme Version: 1.3.9 Parent Theme Author URL: https://www.pixedelic.com/ WooCommerce Support: ? Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: logan/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0 logan/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.5.5 logan-child/woocommerce/emails/plain/admin-failed-order.php logan/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 7.4.0 logan/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0 logan/woocommerce/loop/no-products-found.php logan/woocommerce/loop/result-count.php version 3.0.0 is out of date. 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Saif
(@babylon1999)

1 year, 4 months ago

Hello @khemerjay24,

Thank you for sharing the logs!

I wasn’t able to find a PayPal plugin installed on your site.

Do you happen to be using the (deprecated) PayPal module that used to be a part of WooCommerce?

If that’s the case, please try switching to our new all-in-one PayPal solution: https://woocommerce.com/products/woocommerce-paypal-payments/

Setting it up is as easy as any other PayPal plugin. You can follow the step-by-step instructions here: https://woocommerce.com/document/woocommerce-paypal-payments/

Please let us know if you have any other questions. :?)

Viewing 4 replies - 1 through 4 (of 4 total)

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