Woocommerce does not send emails when orders are placed on invoice.

  • Resolved valvel777

    (@valvel777)


    1 year, 4 months ago

    When ordering with payment by invoice, neither the customer nor the admin receives any notification. All other payment methods work well, notification emails are sent. Emails are sent via SMPT. Invoice orders are also not recognized in email logs. Can somebody give me advise. Thanks in advance.

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  • Hi there @valvel777 ??

    Welcome to WooCommerce Support. I’d be happy to help you with this.

    When ordering with payment by invoice, neither the customer nor the admin receives any notification. All other payment methods work well, notification emails are sent. Emails are sent via SMPT. Invoice orders are also not recognized in email logs.

    This sounds like an issue with the plugin enabling the payment by invoice functionality.

    Did you already have a chance to reach out to its support channel or otherwise?

    Furthermore, was this working as expected before, and the issue only appeared recently, or otherwise?

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