Woocommerce does not send me order confirmation emails

you should first verify how emails are configured to be sent in your instance.

Do you know if you are using the “mail” function (PHP) built within WordPress, or you have a dedicated SMTP solution to manage your “transactional emails” (all emails relating to the various stages of processing orders).

If you are using the built-in “mail” function, then your setup is wrong. It is well documented that this solution was not designed to handle transactional email content. Google search will return many articles on how to configure SMTP mail services via plugins, or otherwise for your site. If you are already using SMTP, then you should be able to test if your SMTP configuration is working or not.

If its, working then you move onto the next step of identifying if the email account you are using for the SMTP function is suitable for this purpose. Most general use mailboxes are limited to a maximum number of “X” emails per 24hrs. You should establish if you are hitting this limit, in which case you need to look into dedicated SMTP service providers for transactional emails. Once again Google is your friend, you will find many articles and options on transactional SMTP solutions, just be aware most will want to get paid something for their service, but many offer free services up to a number of emails per day to help a start-up business get established.

Been there, had to do allot of reading, sounds like you need to do so too ??

Please tell us whether your site sends any emails at all, or is it just the two mentioned. The lost password one for example.

My favourite SMTP plugin is this one:
https://www.ads-software.com/plugins/easy-wp-smtp/
It has a send test email facility so you can be sure your email setup is working properly.

Hi @amadoryotroamador –

I’d like to add that you can use the WP Mail Logging plugin to ensure that emails are even being “triggered” by WooCommerce.

If you place a test order and/or perform the lost password reset to check for an email, it should show in the WP Mail logs. If it doesn’t, then there’s likely a conflict on your site with either your theme or another plugin.

If the email is showing in the log but you still didn’t receive it, then that would point to an issue with the email delivery caused by a spam blocker and you’d want to check in with your host or use the SMTP solution to reroute emails. If you’re already using an SMTP, then the issue would lie with your configuration of the plugin, as mentioned previously.

Here is some more information regarding email troubleshooting with WooCommerce that explains things in a little more detail: https://docs.woocommerce.com/document/email-faq/

Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.