• Resolved bahl2

    (@bahl2)


    Hello! i have the site with woocommerce and a product was bought even stuck with the rule of not buying if it is zero. Product was moved to -1 in stock. being that it was already to be inactive. I did not understand what happened.

    the rules are correct. I did the test and it’s only working the issue of that product that failed.

    would you have any idea what this problem might be?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi!

    If I understand correctly, you have set the Inventory setting for one of your products to the following:

    https://cld.wthms.co/wYobdh
    Link to image: https://cld.wthms.co/wYobdh

    But, it still allowed a customer to purchase that item, even though it was out of stock and not allowed to purchase on backorder, correct?

    Let’s make sure this is not a theme or plugin conflict with WooCommerce

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one- WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Thanks!

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce dont response rule of Stock’ is closed to new replies.